Presentation by the Glover Park Group's Jonathan Kopp about the power of technology, communication and participation to increase the efficiency and effectiveness of city, state and federal governments. Delivered before a live & streamed international audience at Moscow's 2013 rASiA Innovation Forum.

1. E-­‐Gov
to
We-­‐Gov
Jonathan
Kopp,
Chief
Interac2ve
Strategist
The
Glover
Park
Group
Moscow,
25
June
2013
@jonathankopp

2. Reputa.on
=
Rhetoric
+
Reality
2

3.
Biggest
city
in
Europe;
6th
in
the
world
E-­‐Gov
&
digital
innova2on
underway
• Goal:
100%
of
Moscow
government
services
online
by
2016
• Informa(on
City,
announced
in
2011
• Moscow
Technology
Incuba2on
Program
(MTIP)
&
API
Moscow
accelerator,
2013
Moscow:
Ripe
With
Opportunity
3

4. …
But
Hobbled
By
Reputa.onal
Challenges
4
• 30th
of
Russian
ci2es
for
ease
of
doing
business
• 59th
of
120
global
ci2es
for
compe22veness
• 112th
of
185
countries
for
ease
of
doing
biz
• 133rd
of
174
for
transparency
• 49th
of
50
for
e-­‐Gov
readiness
Moscow
Russia
[refers to ousted Moscow
Mayor Yuri Luzhkov, 2010]

5. E-­‐Gov
Is
Step
#1
E-­‐Gov
Technology
&
Efficiency
Gov
2.0
Transparency
&
Connec.vity
We-­‐Gov
Collabora.on
&
Co-­‐crea.on
5
Open
Gov
Community
&
Accessibility

6. In
Line
Online
6
1! 4!2! 3! 5! 6! 7! 8!1!
• Denmark,
Sweden
&
Spain
use
pre-­‐filled
tax
returns.
• US
would
save
taxpayers
US$2
billion
in
money
&
US$225
million
hours
of
tax
prep
2me
per
year.

7. Managing
Modern
Municipal
Machines
Stockholm:
• 20-­‐25%
drop
in
traffic
volume
• €
84
million
for
reinvestment
7
1! 4!2! 3! 5! 6! 7! 8!2!
Siemen’s
“Intelligent
Traffic
System”
(ITS)
to
the
rescue?

8. Crunching
Data
In
the
Big
Apple
1TB
of
raw
data
(143
million
printed
pages)
passes
through
NYC’s
Office
of
Policy
&
Strategic
Planning
every
day
• 2x
busts
on
bootleg
cigarehe
sales
• Speedier
tree
removal
aier
Hurricane
Sandy
• Data
on
building
boilers,
sprinklers
&
grease
disposal
to
prevent
fires
&
water
pollu2on
8
1! 4!2! 3! 5! 6! 7! 8!3!
• Saves
2me,
money
&
lives

9. Breaking
Down
Bureaucracy
Searchable
public
data
sets
across
more
than
a
dozen
federal
agencies.
Includes:
• monitoring
&
surveillance
data
• early
warning
systems
• tools
for
tracking
health
impacts
of
global
climate
change
9
1! 4!2! 3! 5! 6! 7! 8!4!

10. Smarter
Cons.tuent
Service
NYC
call
center
for
all
non-­‐emergency
municipal
services
• 121
million
calls
since
10/2002
• Up
to
111,000
calls
a
day
10
1! 4!2! 3! 5! 6! 7! 8!5!

11. Unleashing
Unforeseen
Innova.on
11
Interac2ve
Google
map
kept
public
informed
during
Hurricane
Sandy
Waze
acquired
by
Google
for
$1.3B
HEALTH
&
SAFETY
TRAFFIC
1! 4!2! 3! 5! 6! 7! 8!6!

12. United
States
of
America
Apps
12
• 1,100+
NYC
data
sets
• 66
apps
on
NYC
MTA
website,
alone
• Next:
phonebooth
2.0
1! 4!2! 3! 5! 6! 7! 8!7!
11,00+
par2cipants

13. We-­‐Gov
• Open
annota2on
of
laws
&
policies,
in
formula2on
• Top-­‐down,
bohom-­‐up
&
everything
in
between
• Collabora2on
&
co-­‐crea2on
13
1! 4!2! 3! 5! 6! 7! 8!8!

14. Moscow’s
Moment
“A
good
hockey
player
plays
where
the
puck
is.
A
great
hockey
player
plays
where
the
puck
is
going
to
be.”
–
Wayne
Gretzky
14
Alexander
Ovechkin

15. E-­‐Gov
to
We-­‐Gov
Jonathan
Kopp,
Chief
Interac2ve
Strategist
The
Glover
Park
Group
Moscow,
25
June
2013
@jonathankopp