The document discusses knowledge management (KM), defining it as the systematic process of capturing, developing, and utilizing organizational knowledge to foster innovation and continuous learning. It highlights the importance of KM for improving products and services, as well as the challenges such as employee motivation and defining a common understanding of KM. The text emphasizes Walmart's effective KM program while also noting potential obstacles like knowledge silos and lack of common definitions.

1. Assignment 1
KM in Organization
Nurdiana Khadijah binti Mohd Noor
24675
2
efinition of KM
rom different sources
t preferred definition
3
nce of KM
Organization?
efits of KM
4
KM
ation
e Silos
of KM
5
ng
nt?
es?

2. 2 Definition of KM
Knowledge management is the systematic underpinning,
observatism, measurement and optimization of the
company’s knowledge economies.
Marc Demarest
Understanding Knowledge Management(PDF)
Knowledge management (KM) is the process of capturing,
developing, sharing, and effectively using organisational
knowledge.
Wikipedia: Knowledge Management
Wiki Kimiz
Dalkir
Marc
Demarest
Knowledge management is the deliberate and
systematic coordination of an organization’s people,
technology, processes, and organizational structure in
order to add value through reuse and innovation. This is
achieved through the promotion of creating, sharing, and
applying knowledge as well as through the feeding of
valuable lessons learned and best practices into corporate
memory in order to foster continued organizational
learning.
Kimiz Dalkir
Knowledge Management in Theory and Practice(PDF)

3. 3 The Importance of KM
PRODUCTS
Better services to
employees &
customers
(Software patches)
PROCESS
Time
Management
PEOPLE
Central Repository
(Human Resources)
PERFORMANCE
Less time recreating
existing knowledge
& fewer
Mistakes

4. 3 The Importance of KM
Source - SDarvidree: Walmart Case Study (Knwoledge Management)
Source - Prezi: How Organizations Uses KM (Walmart)
Has an overwhelmingly
Effective KM Program
Leading in
Retail Business Industry
Utilizes
Public, Shared & Personal

5. 3
Utilizes
Public, Shared & Personal
Accessible & exclusively
held by employees
(in work)
Coordination of
employee related
process
Least accessible
knowledge
Used mainly in work
and daily life
Focusing its strategic
business operations into
cutting operational costs
Internet or Books
(other open sources)
Public Domains Employees Daily Life
Experience
Source - SDarvidree: Walmart Case Study (Knwoledge Management)
Source - Prezi: How Organizations Uses KM (Walmart)

6. 4 The Challenges of Implementing KM
Employees Motivation
Source: Blog Mind Manager
Lack of Common
Definition of KM
Source: KM World
The Knowledge Silos
Source: Global Knowledge Training

7. 4
Employees Motivation
Source: Blog Mind Manager
Focuses on Employee Retention
• Instristic motivation
• Example: Annual rewards to best performing
employees
Updated current summation of employees
• ‘On-The-Job’ training

8. 4
Knowledge Silos
Source: Global Knowledge Training
Checking Operation Progress
• Assignments & projects are to be
monitored continuously
• Ensures high productivity &
performance for all employees
Cross-functional Approach
• Functional mindset can be tough
to break
• End-to-end process perspective

9. 4
Lack of Common
Definition of KM
Source: KM World
Objectives to be defined
• Branches & subsidiaries
continuously growing
• Accepting new applications with
respect to KM

10. 5
Yes, imagine if silos takes place.
Conclusion
Source:
Concluding Everything
Is KM really important?
Can we overcome the challenges?
Well, it depends.

11. References
SDarvidree: Walmart Case Study (Knwoledge Management)
Prezi: How Organizations Uses KM (Walmart)
Blog Mind Manager
Global Knowledge Training
KM World
Wikipedia: Knowledge Management
Kimiz Dalkir: Knowledge Management in Theory and Practice (PDF)
Marc Demarest: Understanding Knowledge Management(PDF)