The document outlines knowledge management (KM) as a vital discipline focused on capturing, distributing, and effectively utilizing knowledge within organizations to achieve strategic goals. It emphasizes the importance of understanding knowledge sources, fostering a culture of learning and sharing, and managing knowledge creation and application to enhance performance. Key points include the need for a knowledge management system to improve business operations and leverage organizational knowledge assets for competitive advantage.

1. Le
ss
on
2
Defining
Knowledge
Management

2. 2
The process of planning,
organizing, leading, and
controlling people and
resources to achieve
organizational goals.
Facts, information, and
skills acquired by a
person through
experience or education
KNOWLEDGE MANAGEMENT

3. 2
Tom Davenport early on (Davenport,
1994)
Knowledge
Management
“Knowledge Management is
the process of capturing,
distributing, and effectively
using knowledge.”

4. 2
Gartner Group created another definition of KM, which has become the
most frequently cited one (Duhon, 1998)
Knowledge
Management
“Is a discipline that promotes an
integrated approach to identifying,
capturing, evaluating, retrieving, and
sharing all of an enterprise's
information assets. These assets may
include data- bases, documents,
policies, procedures, and previously
uncaptured expertise and experience in
individual workers.”

5. 2
Knowledge
Management
The one real lacuna of this definition is
that it, too, is specifically limited to an
organization’s own information and
knowledge assets. KM as conceived
now, and this expansion arrived early
on, includes relevant information assets
from wherever relevant. Note, however,
the breadth implied for KM by calling it
a “discipline.”

6. Knowledge
Management
Information
System
Human
Resource Strategy

7. 2
Sample Scenario: KNOWLEDGE MANAGEMENT

8. 2
Sample Scenario: HUMAN RESOURCES
Mr. Adrian applied at the ABC Company. After he had exam and interview, the
human resource manager organized a Training Schedule for the applicant. The
training schedule includes the Company’s General Knowledge. After 1-6 months of
training the HR will determine what department/section will be suitable for the
applicant.
Mr.
Adrian
ABC Company
Applied

9. 2
Sample Scenario: HUMAN RESOURCES
Mr. Adrian applied at the ABC Company. After he had exam and interview, the
human resource manager organized a Training Schedule for the applicant. The
training schedule includes the Company’s General Knowledge. After 1-6 months of
training the HR will determine what department/section will be suitable for the
applicant.
Human Resources
Manager
Training Schedule Mr.
Adrian

10. 2
Sample Scenario: STRATEGY
The business owner wants to increase her business sale, she called
a meeting with her employees to organize and to strategies on
how will they improve their product or in their business.
Business
Owner

11. 2
Sample Scenario: INFORMATION SYSTEM
An employee wants to discuss an information and have a meeting with his
colleagues to share his ideas about their assigned work, but the problem is the
distant of place and time. He used an app to continue their meeting.
Employee

12. 2
Knowledge
Management
• It is the interdisciplinary process of
creating, using, sharing, and maintaining
an organization's information and
knowledge.
• It is a multi-faceted strategy for making the
best use of organizational knowledge
assets in order to achieve business
objectives such as enhancing competitive
advantage, improving performance,
boosting innovation, sharing insights, and

13. 2
Knowledge
Management
• Knowledge management (KM)
therefore implies a strong tie to
organizational goals and strategy,
and it involves the management
of knowledge that is useful for
some purpose and which creates
value for the organization.

14. 2
Expanding upon the previous knowledge management definition, KM
involves the understanding of:
1. Where and in what forms knowledge exists; what the organization
needs to know;
2. How to promote a culture conducive to learning, sharing, and
knowledge creation;
3. How to make the right knowledge available to the right people at the
right time;
4. How to best generate or acquire new relevant knowledge;
5. How to manage all of these factors so as to enhance performance in
light of the organization's strategic goals and short-term opportunities
and threats.

15. 2
KM must therefore create/provide the right
tools, people, knowledge, structures
(teams, etc.), culture, etc. so as to enhance
learning; it must understand the value and
applications of the new knowledge created;
it must store this knowledge and make it
readily available for the right people at the
right time; and it must continuously assess,
apply, refine, and remove organizational
knowledge in conjunction with concrete

16. CONCLUSION
& DISCUSSIONS
Knowledge
Management
• is not about managing knowledge for
knowledge's sake.
• The overall objective is to create value and
leverage and refine the firm's knowledge assets
to meet organizational goals.
Key Points
• improving processes
• increasing the quality of products or
services
• helping to achieve organization goals

17. 2
Knowledge Management System
• part of the organizational learning process
• they focus more on strategic management of knowledge as a shareable
business asset
• valuable to the business
• help improve operations, speed up processes, or
create revenue
• can be distributed or shared with other employees
or teams witihin the company
Key Points
CONCLUSION
& DISCUSSIONS

18. 2
1 2
“Connect people who
need information with
people who have it”
MAIN GOAL OF KNOWLEDGE MANAGEMENT
“Knowledge has value
only if it is used correctly
and effectively.”
CONCLUSION
& DISCUSSIONS

19. Thank you
for listening!