This document discusses knowledge management, business intelligence, and business analytics. It defines each term and explains their relationships. Knowledge management involves processes to generate, capture, codify, and transfer knowledge across an organization. Business intelligence uses data to understand and analyze business performance using technologies like reporting and dashboards. Business analytics refers specifically to using quantitative models and fact-based management to drive decisions, and is considered a subset of business intelligence. The document also discusses the differences between tacit and explicit knowledge, and how knowledge management can provide value to organizations in areas like sharing best practices, managing globalization, rapid change, downsizing, and gaining competitive advantage.