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Knowledge and Insights from Microsoft
The document outlines how Microsoft 365 and its search capabilities enhance organizational resilience by improving knowledge discovery and information access for employees. It highlights the challenges posed by increasing data volumes and decreasing attention spans, while detailing features like Microsoft Search that simplify finding relevant information across various platforms. Additionally, it emphasizes the importance of engaging employees and utilizing insights for better decision-making and productivity.
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Knowledge and Insights from Microsoft
- 1. Knowledge and Insights Buildorganizational resilience by connecting people with knowledge, experts, and insights David J. Rosenthal VP, Digital Business March 3, 2021 Microsoft MTC - Ignite
- 2. Workplace insights Expertise & answers Content services Knowledge discovery Connect peoplewith knowledge, experts and insights
- 3. Microsoft Search inMicrosoft 365 Intelligent search for the modern workplace
- 4. Decreasing attention span Accelerating content scale Theworld is investing in intelligent tech 59% Managers missing information daily 20% Time spent looking for the right information 44 zettabytes of data by 2020 >76% unstructured data by 2020 52.2BUSD Cognitive and AI (by 2021) 17.38BUSD Computer vision (by 2023) 58BUSD Machine learning (by 2021) 1 McKinsey Global Institute The social economy: Unlocking value and productivity through social technologies 2 IDC The Digital Universe of Opportunities: Rich Data and the Increasing Value of the Internet of Things 3 Deloitte Oveview of emerging technologies
- 5. Our workplaces arechanging With growth in data, and limited attention spans, finding information is hard The traditional IT role is shifting from managing servers to empowering users Expectations morphed to want knowledge and answers, not just data The best-run companies are supporting decision- making at the edge
- 6. Microsoft Search Onecapability. Every search experience. in Bing in Office.com in SharePoint in Edge in Windows in PowerPoint in Outlook in OneDrive in Stream in Yammer in Word in Teams in OneNote Microsoft Graph + Bing technology
- 7. World knowledge Workknowledge People knowledge Powered by Microsoft Graph
- 8. Microsoft Search foryour organization Part of your Office 365 / Microsoft 365 subscription Empowering the ecosystem Increases productivity from day one Trustworthy Unified Administration Available everywhere Customized for your business
- 9. Microsoft Search features Builton the Microsoft Graph and using Bing technology, Microsoft Search gives your employees the ability to easily find: Files: Contextual and relevant files on SharePoint, OneDrive for Business, and more People: Someone’s role within the company, what they’ve been working on, org charts, and ways to contact them – even when you search by their nickname Groups: Office 365 groups by name or by members, then browse shared content Sites, answers and resources: Curated bookmarks help them navigate quickly to internal sites and tools, while Q&A’s give them quick answers without additional clicks Locations: Addresses, maps, and directions to company buildings Conversations: Relevant topics in Microsoft Teams and Yammer chats
- 10. Multiple entry points MicrosoftSearch is consistently placed across the apps you work with every day—desktop, mobile, and web • Microsoft Search in Office.com: Surfacing the same search scope across Microsoft 365 • Microsoft Search in SharePoint mobile app: Search as the default experience when you enter the app • Microsoft Search in the Outlook mobile app: Intelligent search capabilities to find content and people on the go • Microsoft Search in Office: Search in the ribbon offers the same consistent experience and results • Microsoft Search in Windows: Perform searches that include local and organizational search results
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- 12. Microsoft Search andKnowledge Knowledge Topics Highlighted in Search Results
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- 14. Overwhelming amounts of data Theaverage interaction worker spends almost 20% of time, searching for information. A searchable record of knowledge can reduce, by as much as 35 percent, the time employees spend searching for company information. Source: McKinsey and International Data Corp The social economy: Unlocking value and productivity through social technologies
- 15. What our customersare telling us How Microsoft can help you modernize knowledge discovery The way people search is often inefficient Knowing where to search for what is challenging Multiple tools drive context switching People don’t know which search results to trust How Microsoft 365 can solve for common challenges Knowledge identification Knowledge curation Content governance
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- 18. Workplace insights Expertise & answers Content services Knowledge discovery Connect peoplewith knowledge, experts and insights
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- 21. Improved governance and control Contentclassification and curation savings: $1.2 million to $3.3 million Improved discovery savings: $42 million to $127 million Avoided legacy tools and professional services savings: $864,482 to $1.2 million. Source: Forrester (July 2020) New Technology: The Projected Total Economic Impact™ of Project Cortex
- 22. What our customersare telling us How Microsoft can help you modernize content services Labor intensive, error prone data entry & interpretation Compliance, records & retention management Disconnected silos across LOBs & legacy systems Difficulties managing meta data & taxonomies How Microsoft 365 can solve for common challenges Content understanding Content processing Content governance
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- 25. Workplace insights Expertise & answers Content services Knowledge discovery Connect peoplewith knowledge, experts and insights
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- 27. Engaged employees outperform 70% ofemployees are engaged at best performing companies and… Business unites with most engaged employees, shows 21% higher profits. Source: Gallup 37 Workplaces That Stand Out From the Rest
- 28. What our customersare telling us How Microsoft can help you find your experts & answers Cost of onboarding and new employee experiences Cost of knowledge transfers & knowledge drain Serendipitous encounters in the remote workplace Finding experts outside the immediate team How Microsoft 365 can solve for common challenges Finding experts Surfacing conversations, questions & answers Community spaces
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- 32. Workplace insights Expertise & answers Content services Knowledge discovery Connect peoplewith knowledge, experts and insights
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- 34. Complex work environments 2/3 offull-time workers experience burnout… In short, employee burnout can trigger a downward spiral in individual and organizational performance. Source: Gallup Ben Wigert and Sangeeta Agrawal
- 35. What our customersare telling us How Microsoft can help you build resilience with workplace insights Culture & mindset is the biggest barrier to change Constant change & uncertainty requires agility Employee wellbeing crucial to transformational change Impacts of disruption to employees & customers How Microsoft 365 can solve for common challenges Insights about your organization Insights for managers and teams Personal insights for individuals
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- 38. Workplace insights Expertise & answers Content services Knowledge discovery Connect peoplewith knowledge, experts and insights
- 39. Next steps planning ScenarioInterest level (1-5) Current pain points Desired impact Timeline Initial stakeholders Knowledge discovery Content services Expertise & answers Workplace insights
- 40. What’s next Participate inan Envisioning Session, designed to help you unlock the art of possible with Knowledge and Insights solutions in Microsoft 365 Plan your next steps on the journey to resilience with Microsoft 365 solutions, and plan for your deployment of Project Cortex and Workplace Insights, with a partner- led Transformation Workshop. Check out the communications and resources links below, where you can subscribe to newsletters, listen to podcasts and find links to demos and other assets. Comms & Resources aka.ms/ProjectCortex aka.ms/Yammer aka.ms/Insights Find a Partner Find an Expert aka.ms/ProjectCortex/community aka.ms/Yammer/community aka.ms/WorkplaceInsights/ community
- 41. Contact Information © 2021Razor Technology, LLC www.razor-tech.com David Rosenthal VP & General Manager Digital Business @DavidJRosenthal Slideshare www.razor-tech.com 5 Tower Bridge 300 Barr Harbor Dr., Suite 705 West Conshohocken, PA 19428 www.razor-tech.com David.Rosenthal@razor-tech.com Office: 866.RZR.DATA LETS KEEP IN TOUCH