This document provides an overview of knowledge management from an organizational perspective. It discusses how effective knowledge management requires a knowledge-sharing culture built on trust between individuals, groups, and the organization. It also emphasizes that an organizational structure is needed that facilitates knowledge sharing, manages both explicit and tacit knowledge, aligns with organizational strategies, and fits the culture to lead to organizational learning. Technology can help enable knowledge management but is only one part of creating an effective system within an organization.
Critical Review of Success Factors of Knowledge Management System (KMS) on Co...ijsrd.com
This research paper is based on extensive research work on success factors and framework of knowledge management in competency building of business organization. In this research paper the researcher analyzed the success factors, which are enablers towards decision making process and explore the knowledge management in every phases of the organizational decision making process. The researcher is also tried to optimize the decision making capabilities in competency building on decision making platform towards business optimization. This paper is also emphasized the success factors which directly affected to decision making capabilities in competency building of business organization.
Critical Review of Success Factors of Knowledge Management System (KMS) on Co...ijsrd.com
This research paper is based on extensive research work on success factors and framework of knowledge management in competency building of business organization. In this research paper the researcher analyzed the success factors, which are enablers towards decision making process and explore the knowledge management in every phases of the organizational decision making process. The researcher is also tried to optimize the decision making capabilities in competency building on decision making platform towards business optimization. This paper is also emphasized the success factors which directly affected to decision making capabilities in competency building of business organization.
models of knowledge management, expert systems and knowledge management, the concept of knowledge value creation and ways to create value through knowledge
Introduction
Why knowledge and knowledge management
What is KM
Knowledge Evolution Process
Types of Knowledge
KM Approaches – Overview
Knowledge Creation Model
Conceptual Framework of Organisational Factors on Explicit and Tacit Knowledg...IOSRJBM
Knowledge is an important organizational source that provides the sustainable competitive advantage in a competitive and dynamic economy. Knowledge sharing has become an essence for knowledge management. It is as an activity to disseminate the information, to collaborate with others to solve problems, develop innovative ideas, or implement policies or procedures. However, previous studies have shown that individuals are reluctant to share their knowledge as they consider that they will lose their status in the organization if they share knowledge with others. Therefore, in the execution of knowledge management activities, knowledge sharing is recognized as the most reluctant and difficult factor. Based on the literature review we developed a conceptual framework that identifies key organizational factors which significantly influence the explicit and tacit knowledge sharing. This study categorized the organizational factors into three parts as most repeatedly used factors, less researched factors and least researched factors and examines their relationships with knowledge sharing. Thus, the purpose of this study is to examine the relationship between key organizational factors and knowledge sharing. The paper concludes with a discussion of emerging issues, new research directions with some suggestions for future research.
English presentation- knowledge management foundations infrastructure, mechan...Hamideh Iraj
English Presentation
knowledge management foundations infrastructure, mechanisms and technologies
chapter 3 of :
Knowledge Management Systems and Processes
Irma Becerra-Fernandez and rajIv SaBherwal
M.E.Sharpe
Armonk, New York
London, England
Origins and domain of Knowledge Management
Technological development
Characteristics of knowledge
Knowledge Management as a Management Tool
Critical elements of Knowledge Management strategy
Tactic Knowledge Management
Knowledge Management and Process Performance
Outsourcing Concept
This talk was given in National Conference on Emerging Trends in Business- NCETB 2016, @Christ University on 12 Feb 2016
The topic was Knowledge Management through SECI Model and effective Tacit to Explicit Conversion-An experience sharing. This talk focused our experience of knowledge management using the SECI Model. SECI Model focuses on four modes of Knowledge management:
1. Tacit to Tacit (Socialization)
2. Tacit to Explicit (Externalization)
3. Explicit to Explicit (Combination)
4. Explicit to Tacit (Internalization)
Provided details about our experience of converting the tacit knowledge to explicit knowledge. Tacit knowledge is the experience and the knowledge which is residing the minds of people. Many times bringing this out is a big challenge and it gets lost as soon as the member leaves the organization or moves to another project.
Enterprise Information Management: In Support of Operational, Analytic, and G...FindWhitePapers
Your information can be one of your greatest assets - helping you stay on top of regulatory requirements, close to customers, and ahead of the competition. Organizations that pay attention to their data will be the ones to survive and thrive. So how do you obtain a complete view of your information when it is scattered across silos? Or integrate data from structured and unstructured data sources? Or help reduce the risk of inaccurate reporting? And how do you manage your information more effectively to help keep costs from spiraling out of control?
A paradigmatic shift in it-offshoring industry from cost-centric to caring-ce...R Systems International
Our latest whitepaper that discusses how the traditional cost-centric engagement model, in the IT Offshoring industry, has given way to a more inclusive caring-centric engagement model. This new paradigm shift in the industry promises to deliver more value for organizations, by forging stronger, meaningful and sustainable relationship with customers, employees and all other stakeholders in the offshoring ecosystem.
models of knowledge management, expert systems and knowledge management, the concept of knowledge value creation and ways to create value through knowledge
Introduction
Why knowledge and knowledge management
What is KM
Knowledge Evolution Process
Types of Knowledge
KM Approaches – Overview
Knowledge Creation Model
Conceptual Framework of Organisational Factors on Explicit and Tacit Knowledg...IOSRJBM
Knowledge is an important organizational source that provides the sustainable competitive advantage in a competitive and dynamic economy. Knowledge sharing has become an essence for knowledge management. It is as an activity to disseminate the information, to collaborate with others to solve problems, develop innovative ideas, or implement policies or procedures. However, previous studies have shown that individuals are reluctant to share their knowledge as they consider that they will lose their status in the organization if they share knowledge with others. Therefore, in the execution of knowledge management activities, knowledge sharing is recognized as the most reluctant and difficult factor. Based on the literature review we developed a conceptual framework that identifies key organizational factors which significantly influence the explicit and tacit knowledge sharing. This study categorized the organizational factors into three parts as most repeatedly used factors, less researched factors and least researched factors and examines their relationships with knowledge sharing. Thus, the purpose of this study is to examine the relationship between key organizational factors and knowledge sharing. The paper concludes with a discussion of emerging issues, new research directions with some suggestions for future research.
English presentation- knowledge management foundations infrastructure, mechan...Hamideh Iraj
English Presentation
knowledge management foundations infrastructure, mechanisms and technologies
chapter 3 of :
Knowledge Management Systems and Processes
Irma Becerra-Fernandez and rajIv SaBherwal
M.E.Sharpe
Armonk, New York
London, England
Origins and domain of Knowledge Management
Technological development
Characteristics of knowledge
Knowledge Management as a Management Tool
Critical elements of Knowledge Management strategy
Tactic Knowledge Management
Knowledge Management and Process Performance
Outsourcing Concept
This talk was given in National Conference on Emerging Trends in Business- NCETB 2016, @Christ University on 12 Feb 2016
The topic was Knowledge Management through SECI Model and effective Tacit to Explicit Conversion-An experience sharing. This talk focused our experience of knowledge management using the SECI Model. SECI Model focuses on four modes of Knowledge management:
1. Tacit to Tacit (Socialization)
2. Tacit to Explicit (Externalization)
3. Explicit to Explicit (Combination)
4. Explicit to Tacit (Internalization)
Provided details about our experience of converting the tacit knowledge to explicit knowledge. Tacit knowledge is the experience and the knowledge which is residing the minds of people. Many times bringing this out is a big challenge and it gets lost as soon as the member leaves the organization or moves to another project.
Enterprise Information Management: In Support of Operational, Analytic, and G...FindWhitePapers
Your information can be one of your greatest assets - helping you stay on top of regulatory requirements, close to customers, and ahead of the competition. Organizations that pay attention to their data will be the ones to survive and thrive. So how do you obtain a complete view of your information when it is scattered across silos? Or integrate data from structured and unstructured data sources? Or help reduce the risk of inaccurate reporting? And how do you manage your information more effectively to help keep costs from spiraling out of control?
A paradigmatic shift in it-offshoring industry from cost-centric to caring-ce...R Systems International
Our latest whitepaper that discusses how the traditional cost-centric engagement model, in the IT Offshoring industry, has given way to a more inclusive caring-centric engagement model. This new paradigm shift in the industry promises to deliver more value for organizations, by forging stronger, meaningful and sustainable relationship with customers, employees and all other stakeholders in the offshoring ecosystem.
Communication has come a long way since cavemen painted their dinner on the
wall -- and nothing has evolved faster than the Internet.
We can’t think of 21st Century without the internet. To be more specific we can't think of 21st Century without WiFi. WiFi has multiple benefits or application if utilized properly. So to popularize this medium of connectivity among the masses in the developing country the author explained the very concept of WiFi along with its usage in a lucid way. The author also presented his take on the recent political boom of "Free WiFi" in India and dug inside to reveal the truth.
Submitted on: 18th May 2015
Department of Journalism & Mass Communication
West Bengal State University
Semester: 4 Session: 2013-2015
Reg No. 002017-2013
Paper: Media Communication
#AkashCreations
A Study on Contemporary Technical Trends of Web Journalism
Be it an academic scholar or a professional aspirant, anybody who want to be
successful or achieve excellence in the field of web journalism should keep track of the changing
processes and practices that the online world is going through. With this
dissertation paper I have tried to sketch out the whole idea and process of Online
Journalism in the current context, and shed light on some contemporary technological
trends. With this I have also explored online media habits of
the audience. I feel this work of mine will help those scholars to conduct more
detailed research on emerging issues of web journalism & also expect aspiring
web journalists to get benefitted from this.
Department of Journalism & Mass Communication
West Bengal State University
Semester: 3 Session: 2013-2015
Reg No. 002017-2013
Paper: Communication Research
#AkashCreations
Animation d'un atelier interactif présentant l'évolution d'un projet de formation vers un projet de transformation de la culture organisationnelle. L'atelier portait sur l'identification des leviers du développement d'une culture de santé et sécurité au travail.
Objectifs:
1- se familiariser avec les concepts du projet, comprenant: la culture organisationnelle, le climat organisationnel, la santé et sécurité au travail, les systèmes organisationnels et le comportement;
2- schématiser les relations entre les différents concepts et les expliquer à ses pairs;
3- identifier les relations d'influence entre les éléments culturels, les systèmes organisationnels, le climat de travail et les comportements des individus au sein des groupes;
4- réfléchir à l'influence de ses propres modèles mentaux sur son interaction avec ses collègues dans le cadre de projets touchants les aspects culturels de l'organisation.
L'atelier a eu lieu au RPFQ www.rpfq.com le 14 novembre 2013. Lien vers l'événement: https://www.eventbrite.ca/e/inscription-carrousel-2013-maitrise-en-gestion-de-la-formation-8783749431
Sample Press Release on Topic Such as:
1. Product Launch 2. Merger 3. Store Launch 4. Event Cancellation
5. Winning an Award 6. Website/Contest Launch 7. Product Upgrade 8. Sales Figures 9. Job Appointment 10. Event Announcement
[DISCLAIMER: All trademarked/registered items are property of their respective owners and used here only for educational purpose. Other company, brand, person names, logos and statements/quotes are either fictitious or inspired by material available on the internet]
Department of Journalism & Mass Communication
West Bengal State University
Semester: 3 Session: 2013-2015
Reg No. 002017-2013
Paper: Persuasive Communication (Public Relation & Event Management)
#AkashCreations
The presentation tries to explain the following in brief:
Why is Interviewing regarded as an integral part of journalism?
Types of Journalistic Interview
Principles of Interview*
Interview Planning : A step by step guide*
DOs & DON'Ts of an Interview
*(Not mandatory for some impromptu interview styles)
Department of Journalism & Mass Communication
West Bengal State University
Semester: 3 Session: 2013-2015
Reg No. 002017-2013
Paper: Persuasive Communication (Public Relation & Event Management)
#AkashCreations
What Are The Objectives Of Knowledge Management?
The Concept Of Knowledge Management
Essay about Knowledge Management
What Is Knowledge Management Essay
Knowledge Management
Knowledge Management
Knowledge Management And Business Intelligence
Advantages Of Knowledge Management
Ibms Knowledge Management Proposal Essay
What is Knowledge Management? Essay examples
Knowledge Management Essay
Knowledge Management Essay
Knowledge Management Essay
Knowledge Managment at Google Inc Essay
Google s Knowledge Management Strategy Essay
Assignment
Thesis On Knowledge Management
Knowledge Sharing in Workplace: Motivators and DemotivatorsIJMIT JOURNAL
This paper gives an overview of knowledge sharing in workplace. Based on the review of critical literatures by the authors, they infer that knowledge sharing in workplace can be influenced by motivators and
demotivators. Activities of knowledge sharing in organizations may be on organization level or individual
level. Knowledge sharing of both levels is critical to the success or failure of knowledge management inside
and outside of organizations. Age, culture, and industry were all found to affect knowledge sharing among workers. A common stereotype is that older workers hoard knowledge because they are more insecure and feel threatened by younger workers. Since older workers have more valuable knowledge, younger workers
needed to entice their older colleagues to share their valuable knowledge with them. The paper focus on
motivators and demotivators to sharing Knowledge in workplace. Theories and research pertaining to why
workers share knowledge are reviewed. While all industry need knowledge and innovation, it is also true
that the pace of change and the need to innovate differs from industry to industry. Technology was
acknowledged to have a high important role in increasing productivity of knowledge sharing. It plays a critical role in creating, storing and distributing explicit knowledge in an accessible and expeditious manner.
Running head GLOBALIZATION AND KNOWLEDGE MANAGEMENT .docxcowinhelen
Running head: GLOBALIZATION AND KNOWLEDGE MANAGEMENT
GLOBALIZATION AND KNOWLEDGE MANAGEMENT
GLOBALIZATION AND KNOWLEDGE MANAGEMENT
Name
Institution
Advices:
The document needs to be well written: tone of writing, grammar, punctuation, formatting indent, paragraphs, title, sentences structure and so on.
Considering all of the changes and learning that has been accomplished in your field of study during the past two decades, what have you studied or seen as innovative or linked to the creation of new knowledge? Needs to be included in the essay.
During your course of study, you have been exposed to the areas of distance learning and virtual teams (whether working as a group or with your instructor(s) on a one-on-one basis), so you have seen innovation in terms of moving the classroom from a physical location into a virtual state. With this virtual state in mind, more and more organizations have been able to operate globally to a larger degree. Thus, the sharing of knowledge between organizations has become a valued commodity in the workplace and marketplace. Needs to be included in the essay.
Specifically, as you write your response to this question, you may want to incorporate how your current level of knowledge can be used in an innovative way to help strengthen or increase the knowledge in your field. Also, you may want to consider how your experience in distance learning has changed or not changed your views on globalization, distance learning, and/or knowledge management. Needs to be included in the essay.
Abstract
Globalization and knowledge management deals with the application of knowledge, tools and methodologies in the coordination of the complex and unique project. In accordance to the definition, project knowledge can be regarded as useful, resourceful information that enables implementation of the project concerning the objectives that is time to be taken, the execution cost and the quality of the outcome. Knowledge in organisational activities has been confirmed by researchers as fundamental for building competitive advantages of firms and business. This paper aims to document the results of the survey concerning the use of knowledge management practices in international organizations and shows that knowledge management as a helpful tool in the globalization process.
Introduction (It goes in the second page) (Each paragraph needs to be indent) (You have long paragraphs, it needs to be distributed)
Basing your information on the striping and downsizing of the organizations’ core assets in the 19th century, knowledge always surpassed the downsizing aspects. Most of the organization came into realization on the lost assets thus established a framework for managing their existing and future know-how on the assets. Progressively, the companies are focused on the establishment of explicit management in the knowledge assets and seek to leverage the experiences, know-how as well as th ...
An Analytical Study on Knowledge Sharing within the Organizationijcnes
The better management of knowledge within the organization will lead to improved innovation and competitive advantage. The main goal of the firm� better utilization of internal and external knowledge. This core knowledge is found in individuals, communities of interest and their connections. An organization�s data is found in its computer systems but a company�s intelligence is found, in its biological and social systems. Though it is acclaimed as a good method, there are some setbacks in the process of knowledge sharing[KS] among the employees. This paper explores the possible ways to establish organization using social computing tools to facilitate Knowledge Sharing and create a social data mining among all the members of organization. Social Data Mining Network Analysis (SDMNA) techniques have been used to study KS patterns which take place between employees and departments. This SDMNA graph reveals the structure of social data mining network highlighting connectivity, clustering and strength of relationships between employees.
Course Outline
Introduction
1. What is Knowledge?
Explicit & Tacit Knowledge
-Positivist Perspective of Knowledge
-Social Constructivism Perspective of Knowledge
2. What is Knowledge Management?
3. How does KM contribute to Schools?
4. The Nonaka and Takeuchi Knowledge
Management Model
5. The SECI Model and Japanese Lesson Study
Four modes of knowledge conversion
-socialization, -externalization, -combination, -internalization
6. Knowledge Management Strategy
Copyright Notice:
This presentation is prepared by Author for Perbanas Institute as a part of Author Lecture Series. It is to be used for educational and non-commercial purposes only and is not to be changed, altered, or used for any commercial endeavor without the express written permission from Author and/or Perbanas Institute. Appropriate legal action may be taken against any person, organization, or entity attempting to misrepresent, charge, or profit from the educational materials contained here.
Authors are allowed to use their own articles without seeking permission from any person, organization, or entity.
Organizations worldwide are showing increasing interest in knowledge management practices to address the contemporary challenges of today’s digital age. Knowledge is becoming a critical core asset to sustain competitive advantage and as a vehicle for continuous improvement and innovation. However, most of the developments in the knowledge management field are driven by international organizations or private commercial companies. Considering the impact of knowledge management practices, government organizations have the potential for significant improvements in performance, transformation, and the development of a more responsive citizen-centric government.
This article has two objectives: The first is to provide an overview of knowledge management and highlight the importance of this field of practice, and the second is to provide a case study of the successful implementation of knowledge management in a federal government organization in the United Arab Emirates. This article outlines the adopted approach and framework and elaborates on each of the implemented components. The presented case study and lessons learned are benchmarks for best practices and contribute to the existing experimental cases. This, in turn, should help organizations and researchers to better understand how public sector government organizations are perceiving and practicing knowledge management, which should enable them to reflect and propose improvements.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
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[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Attending a job Interview for B1 and B2 Englsih learners
Km model explanation
1. Overview of Knowledge Management in Organizations 1
Overview of Knowledge Management in Organizations
Yu Huang
Graduate Student, Training and Human Resource Development
Key words: Knowledge Management, Organizational Culture, Organizational Structure
Abstract
This paper looked into the knowledge management from the organizational perspective. Author introduced definition of knowledge management, explicit knowledge and tacit knowledge, and three attributes of effective knowledge management—maturity, dynamic and self-growth. Subsequently, the author explained organizational culture and structure which can best support successful knowledge management by reviewing literatures and illustrating a knowledge enterprise model. To manage knowledge effectively, the organization should create a knowledge- sharing culture whose component is trust and consider it from four targets—interpersonal, group, organizational and institutional. Trust should go through the process of knowledge management, and emphasize trust to people and to knowledge content simultaneously. Organizational structure should facilitate knowledge sharing and be able to manage tacit knowledge. Also, it should align with organization strategies, fit the culture and lead to organization learning by using technology as an enabler.
Introduction to Knowledge Management
As the knowledge-based economy grows exponentially, the knowledge assets become invaluable to the organizations. Effective use of knowledge has been crucial to the organization’s survival and success in competitive global markets and has a strong potential to problems solving, decision making, organizational performance enhancements and innovation. Effective use of knowledge, stated in a more academic way, is Knowledge Management. Knowledge Management defines a systematic, explicit and deliberated building processes required to manage knowledge, the purpose of which is to maximize an enterprise’s knowledge-related effectiveness and create values (Bixler, &Stankosky, 2005). The process incorporated in KM includes collecting, organizing, clarifying, disseminating and reusing the information and knowledge throughout an organization. Dealing with knowledge is the main theme of KM. Knowledge has two types, explicit and tacit. Explicit knowledge can be articulated in formal language and transmitted among individuals; tacit knowledge involves more intangible factors and is personal knowledge embedded in individual experience (Frappaolo, 2002). Both explicit and tacit knowledge must create returns and solve today’s problems within an organization.
Mastery of crucial and up-to-date knowledge for continuous organizational improvement is primary emphasis of KM. Successful KM has maturity, dynamic and self-growth attributes. Maturity attribute means KM should be strong enough to handle the turbulence in performance yet flexible to adapt to changes. Also, KM should align with the organizational policy, strategies, culture and structure, and provide an environment with well disciplined, value-added and relevant knowledge to generate and introduce innovation and challenging ideas. Dynamic attribute means the information and knowledge flow should spread through the organization without barriers; everyone can approach and contribute to the knowledge assets. Self-growth
2. Overview of Knowledge Management in Organizations 2
attribute means, on one hand, KM should sense potentially valuable knowledge, capturing and storing it to increase organizational knowledge assets, and on the other hand it should create new knowledge based on what an organization already has had.
KM can profit organizations, for instance, leveraging the intellectual capital, utilizing knowledge assets, sustaining cutting-edge performance. Such as GE, Microsoft and Intel, their net worth incensement which can be attributed to KM up to 82%, 97% and 85% respectively (Frappaolo, 2002). In organizational perspective, creating culture and structure that can foster KM are the key points.
Knowledge Management and Organizational Culture
Organizational culture is a big factor impacting success of KM. KM should be supported in a knowledge-sharing culture, and trust is its most important component (Ford, 2001, & Figallo, 2002).Dianne Ford (2001) summarized trust into interpersonal, group, organizational and institutional targets (Figure 1).
Interpersonal trust
The “willingness of one person to increase his/her vulnerability to the actions of another person [e.g., Zand 1972]” (Aulakh, Kotabe & Sahay, 1996, p. 1007).
Also defined as “generalized expectancy that the verbal statements of others can be relied upon” (Rotter, 1967, p. 651).
Group trust
(Rousseau, et al., 1998)
The willingness of one person to increase his/her vulnerability to the actions of a group of people.
Organizational trust
“Organizational trust is a feeling of confidence and support in an employer… organizational trust refers to employee faith in corporate goal attainment and organizational leaders, and to the belief that ultimately, organizational action will prove beneficial for employees” (Gilbert & Li-Ping Tang, 1998, p. 322).
Institutional trust
Institutional trust is a feeling of confidence and security in institutions (e.g., the law, organizations), that the laws, policies, regulations, etc. are to protect the individual’s rights, and will not harm her/him.
Figure 1. Trust Targets (Ford, 2001, p. 31)
3. Overview of Knowledge Management in Organizations 3
Trust is the channel through which the knowledge can be exchanged smoothly .High level of trust in organizational culture can facilitate knowledge sharing, particularly tacit knowledge. Because sharing knowledge is a risky action, people are more inclined to conceal what they have known if they are uncertain with outcome of sharing. So building trust is the first step to effective KM. In KM, trust entails trust to people and trust to the knowledge content itself. Trust to people is a key element promoting collaborative and participative culture in the organization, which can break down the barriers to the knowledge sharing. Trust to knowledge content will increase the credibility of knowledge, which can make people use knowledge without concerns and improve the trust to other people immediately.
Researchers also pointed other components of knowledge-sharing culture, like ownership of knowledge and liability (Frappaolo, 2002) Ownership of knowledge can be categorized into organizational trust. As defined in Table 1, it more stresses what the organization can do for the employees. The organization should support the employees’ work, provide necessary knowledge required to accomplish the task, be receptive to criticism, and encourage truth. The knowledge assets do not only belong to the leaders. It should be shared with everyone in the organization. All the members have the right to own and retrieve the knowledge assets. Furthermore, the organization should created an atmosphere which make employees feel the equal access to knowledge assets and responsible for making contribution. Participative leadership, open communication and knowledge reward can be the means to increase the organization trust. As far as liability, it can be categorized into institutional trust. Liability plays an important role in knowledge security, especially in inter-organizational setting where scope of knowledge exchange often reaches to a large market (Ford, 2001, &Frappaolo, 2002). The knowledge sharing between organizations needs more trust to drive the knowledge exchange and also more protection on security. Trustable laws, policies and regulations are powerful tools to protect people’s right and to ensure no harmful impact of knowledge sharing action. And most of time, shared knowledge is not present in a neat and official format, so under control of laws and policies will make it more convincible and avoid problems (Figallo, 2002).
Interpersonal trust, group trust, organizational trust and institutional trust are interdependent throughout the KM process and do not necessarily begin with interpersonal trust (Ford, 2001). Trust is essential to the organizational culture, not only in KM, but in all managerial function leading to organization’s success. Organizations should reward knowledge contribution and encourage learning. As the key component of knowledge sharing culture, trust is the ground of knowledge-related action in an organization.
Knowledge Management and Organizational Structure
Another issue regarding effective KM is organizational structure. To better implement KM, some organizations place the positions entitled with, for instance, chief knowledge officer (CKO), knowledge engineer, knowledge analyst, knowledge manager, knowledge steward to administrate knowledge management (KM). And along with the development of information technology (IT), Knowledge Management System (KMS) has been integrated in organizational structure to assist in managing knowledge through intranet or internet. Figure 2 shows organization structure which can support KM.
4. Overview of Knowledge Management in Organizations 4
Figure 2. Knowledge enterprise mode (Anantatmula, &Stankoshy, 2005, p.174)
From Figure 2:
1.
Major issues in organizational structure are interaction and strength on tacit knowledge.
The organization structure should be networked to provide opportunities for employees to interact and communicate with others, and support knowledge- related actions. Because it is intangible and more relevant to personal feelings, managing tacit knowledge is more difficult than explicit knowledge. Organization structure should be able to handle tacit knowledge, and change it into explicit knowledge if necessary.
2.
Technology is only an enabler.
Because of advanced information technology, knowledge management systems, expert systems, knowledge base systems and other high-tech products are available for organizations to manage knowledge. Technology is merely a tool. Human factor is the key to effective and efficient KM.
3.
Organizational structure should align with the strategies and fit in a trust and open culture environment.
Organizational structure should be in line with the organization strategies, goals, mission and vision, and encourage employee to learn. In the organizational structure, there should be a connection between individual improvement and organization improvement. System thinking approaches should be integrated into the structure.
5. Overview of Knowledge Management in Organizations 5
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4.
Organizational structure should result in organization learning.
Organization learning is a broad topic. Here just list some suggestions that may help in organization learning:
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Provide continuous learning opportunities.
•
Use learning to reach their goals.
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Link individual performance with organizational performance.
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Foster inquiry and dialogue, making it safe for people to share openly and take risks.
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Embrace creative tension as a source of energy and renewal.
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Are continuously aware of and interact with their environment. (Kerka,1995)
Conclusion
Knowledge Management is a systematical process which includes collecting, organizing, clarifying, disseminating and reusing the information and knowledge throughout an organization. KM deals with explicit knowledge and tacit knowledge and should possess maturity attribute, dynamic attribute and self-growth attribute. Successful KM needs a trust-based organizational culture to facilitate knowledge sharing and should be supported by an organization structure which can result in organization learning and fits in the trust and open cultural environment.
References
Anantatmula, V.S. (2005). Knowledge Management Criteria. In M. Stankoshy. (Ed.).Creating the Discipline of Knowledge Management: The Latest in University Reserch (pp.171- 188).Amsterdam, Boston: Elsevier Butterworth-Heinemann.
Bixler, C.H. (2005). Developing a Foundation for a successful Knowledge Management System. In M. Stankoshy. (Ed.).Creating the Discipline of Knowledge Management: The Latest in University Reserch (pp.51-65).Amsterdam, Boston: Elsevier Butterworth-Heinemann.
Figallo,C. (2002). Building the Knowledge Management Network—best Practices: Tools and Techniques for Putting Conversation to Work. New York: John Wiley& Sons, Inc.
Ford, D (2001). Trust and Knowledge Management: The seeds of Success. Retrieved May 4th , 2007, From
http://business.queensu.ca/centres/monieson/docs/working/working_01-08.pdf
Frappaolo, C. (2002). Knowledge Management. Oxford: Capstone Publishing Ltd.
Kerka, S. (1995). The learning organization: myths and realities. Retrieved May 4th ,2007, Form http://www.cete.org/acve/docgen.asp?tbl=archive&ID=A