The document provides information on key aspects of the New Zealand workplace culture, including values, biculturalism, multiculturalism, legal environment, and professionalism. It discusses characteristics of Kiwi culture such as pragmatism, humility, fairness, and informality. The implications of these cultural traits for the workplace are outlined, such as communicating in a down-to-earth manner, restraining emotions, and ensuring fairness. The document also covers the implications of biculturalism between Maori and Pakeha, multiculturalism, and the legal environment in New Zealand workplaces.

1. The Kiwi Workplace
Dr Graeme Sterne

2. Elements of a Kiwi workplace
1. Values
2. Biculturalism
3. Multiculturalism
4. Legal environment
5. Professionalism

3. Kiwi to the Core
Falconer, T. (2006) She’s right mate.
Canvas Magazine article by Cathrin Schaer
1. Down to earth = pragmatic,
commonsense
2. Modesty = humble about achievements
3. Restraint = reluctant to express
4. Fairness = everyone should get a ‘fair go’
5. Ingenuity = No 8 wire mentality
6. Informality = egalitarian, laid back

4. Implications for the NZ workplace
1. Communicate in a down to earth manner … work
things out for yourself … be practical …
2. Don’t boast about or overstate what you have
achieved…keep it ‘low key’
3. Restrain your emotions – at least in public
4. Must make an effort to be fair and to be seen to
be fair (even-handed). No favouritism.
5. Figure out how to do it cheaply, there has to be a
way of doing things without spending a lot of
money
6. Do not use language which sounds like a master-
servant relationship…don’t need 5-star treatment

5. Biculturalism: Maori / Pakeha
 Maori is an official language in New Zealand
 Maori are tangata whenua (hosts)
 Special relationship created by the Treaty of Waitangi, 1840
 Tensions have arisen over different views of land ownership,
jurisdiction, language, political representation
 There has been a resurgence of Maori culture, language,
political awareness, iwi strength

7. Implications for the NZ workplace
 Recognition of Maori rights e.g. iwi consultation under RMA
 Acknowledgement of Maori cultural practices e.g. tangi,
whanau interviews, blessing sites, prayers, powhiri, haka
 Use of Maori proverbs, artwork, designs (kowhaiwhai)
 Maori language week, Matariki
 New Zealanders expected to be familiar with marae
protocol, aware of tribes, Maori interests
 Sensitivity around the Treaty of Waitangi, land issues,
political sovereignty, Government attempts to assist Maori
 Maori language is being absorbed into NZ English
e.g. kia ora, taihoa, whanau, ka kite ano, pakeha, kai

8. Multiculturalism in the NZ workplace
 The Pacific Island presence – Samoa, Tonga, Cook Islands, Niue, Tokelau, Fiji
 Chinese have been here since the early gold rush days in Otago (Cantonese).
Now China, Malaysia, Singapore, Taiwan (Mandarin)
 Indians from India (Punjabis, Sikhs, Hindus), Fiji
 Asians - Koreans, Cambodians, Vietnamese, Pilipinos
 Middle Eastern peoples – Iraqis
 Africans – South Africa, Zimbabwe, Sudan, Ethiopia
 Europeans – Croatia, Serbia, (Dalmatians), Netherlands, Germany, Scandinavia, Italians
 British – English, Scots, Irish, Welsh

9. Implications for the NZ workplace
 Need for cross cultural communication skills
e.g. management of staff, doing business
 Recognition of festivals e.g., Lantern Festival,
Diwali, Ramadan
 Need to overcome ethnocentrism

10. Legal environment
 EEO – sexual, gender, race, age, disabilities, religious
harassment forbidden
 Privacy – use of information
 Employment Law – contracts, rights, policies, practices,
union membership, grievance procedures
 H&S – safety, stress, contractors, compliance
 Human Rights Commission, Race Relations Conciliator
 Copyright – photocopying, plagiarism, downloading
 Resource Management – consultation with community
 Ombudsman … ‘Fair Go’ … Employment Tribunal

11. Implications for the NZ workplace
 Protection of your rights as an employee
 Communication needs to fit legal requirements
e.g. harassment, privacy, copyright, grievances
 Reporting compliance is big business
 Laws do not eradicate implicit practices e.g.
institutional racism, glass ceiling
 Different workplaces place more emphasis on
certain elements more than others e.g. Local
Governments & Government agencies -
compliance

12. Professionalism
Phone, email, cold callFirst point of contact
Second point of contact
Third point of contact
Fourth point of contact
Fifth point of contact
Final point of contact
Letter, email, form, CV
Interview
Turn down / First Day
Ongoing employment
Departure

13. Professional relationships
1. Tone
2. Expectations
3. Harassment
4. Integrity
5. Politics

14. Making contact with the employer
 Writing a covering letter
 CV (curriculum vitae) or resume
 Phone calls and cold calls
 Preparing for an interview

15. https://www.seek.co.nz/entry-level-jobs/in-auckland

16. Entry Level Roles in the Vehicle Finance Industry
Go Car Finance Ltd More jobs from this company
Ready for a great new role? Recently graduated or some work experience
and keen to pursue a career in finance?
We are a fast growing vehicle finance company and proud of our strong
reputation for customer service excellence, our dynamic and innovative
approach, and our great people. We’re not your average car finance
company; we’re specialists in getting our clients into the car they need
and making sure they stay in it. The way we do it? It’s more than our
flexible finance - it’s our wraparound support packages that look after our
clients, their finances, and their cars.
Due to our continuing growth, we have a number of exciting opportunities
within our business in the customer service, collections and settlements
areas.
This is an opportunity to be trained and mentored by some of the best
minds in the business who have been recognised at industry level for
excellence and you will work in a fun and friendly open-plan office in the
heart of vibrant Newmarket.

17. Who we need:
Intelligent, customer-focused individuals who want to learn, grow and
progress in an ethical business that cares about people and celebrates
success. You will be willing to work hard and be open to a changing role
and a changing environment as things move very quickly here! You will
need to be compliant with industry regulations so must be comfortable
following processes and procedures and you will be communicating
regularly with clients over the phone, so you will need to have a great
telephone manner as well as good written and numeric literacy.
This is a great place to kick-start your career - we have a great culture
with a set of values that underpin everything we do. We offer a
competitive salary which includes KPI's, a generous annual training
allowance and an opportunity to grow your career. And while we work
hard, we have fun at the same time with a thriving Social Club, chocolate
Fridays and our resident dog!
We have a fantastic multi-cultural team, vibrant culture and offer a lot. We
receive lots of applications for roles so don't just send your CV - send
a covering letter too explaining why you are interested in working here and
would be a great addition to our Team.
You must be entitled to work full-time in New Zealand. For more
information about us, please check out our website: www.figroup.nz
Entry Level Roles in the Vehicle Finance Industry
Go Car Finance Ltd

18. The application form will include these
questions:
Which of the following statements best describes your right to
work in New Zealand?
What's your expected annual base salary?
What's your highest level of education?
Do you have customer service experience?
How would you rate your English language skills?

19. Letter of Application
Graeme Sterne
UUNZ
76-78 Symonds St.
AUCKLAND 1001
graeme.sterne@uunz.ac.nz
30 March, 2019
Jacinta Ardern
HR Manager
Labour NZ
PO Box 8003
Symonds St,
AUCKLAND 1003
Dear Jacinta
I would like to apply for the …………… position advertised on www.seek.co.nz , 22 March 2019.
Compelling reasons for further contact (link to advert.)
I can be contacted at the above email address or at 021 342 909. I look forward to hearing from you.
Yours sincerely,
Graeme

20. Write a letter of application for
a job
www.trademe.co.nz or www.seek.co.nz
Take it to someone else in the class to have it
checked

21. CV or Résumé
 Personal information
 Career Objective
 Education
 Work experience
 Skills
 Interests
 Contact details
Your CV or Résumé needs to be adapted to suit the recipient
See templates on www.seek.co.nz or www.careers.govt.nz

23. Steps to writing your CV: Personal
Details
Name
Contact details
Email
Linkedin
Phone

24. Career Objective / Goals
… utilise my skills
… be involved in a company that is…
… experience at this level so that I can … in
future
… assist the company to achieve its goal to …
… offer new ideas and approaches
Eventually I want to ……………

25. Key skills … employment record
 Retail Assistant, McInnes Industries (part time) 2018-present
 Offering excellent customer service
 Providing practical solutions to customer complaints
 Self-motivated (often operating alone at the service desk)
 Assistant Sales & Marketing Manager, Mahubey Int, Manila 2016-
2108
 Enthusiastic selling
 Marketing planning
 Budget reporting
 Marketing Executive, Mahubey International, Manila 2014-2105
 Handling supplier relationships e.g. printing contracts
 Creating innovative marketing activities in a team environment
 Running promotional events with a team

26. Qualifications
Post graduate Certificate in Information Systems –
UUNZ, 2019 (current)
- Business information systems
- Professional skills for information systems
- Tertiary programme support
Bachelor of Commerce - Baguio University, 2011-2013
- Economics
- Accounting
- IT for business
Microsoft Project (2017)
R Certificate (2018)

27. Professional Affiliations
ITP (IT Professionals New Zealand)
Marketing Association (student member)
Interests:
Classical Music
Hiking
Meeting new people

28. Referees
Available on Request
One to comment on personal character
e.g. teacher, mentor
One for professional performance e.g.
previous employer