Aitken Spence is Sri Lanka's largest logistics operator and a leading player in hotels, travel, maritime services, and power generation. It was originally founded in 1868 and has expanded to include a chain of luxury hotels in Sri Lanka, Maldives, India and Oman. The company's vision is to achieve excellence in all activities and become a globally competitive market leader in the region. Some of the key challenges employees face include cultural differences, changing job expectations, ineffective leadership, and maintaining a work-life balance.

2. Introduction

3. About Us
Aitken Spence is Sri Lanka's largest logistics operator and
Leading player in Hotels, Travel, Maritime Services, and
Power Generation in Sri Lanka.

4. Our Heritage
Aitken Spence PLC. was originally named Clark Spence &
Company and commenced business activities in 1868 in
Galle.

5. What we Do?

6. Company Vision
To achieve excellence in all our activities, establish high
growth businesses in Sri Lanka and across new frontiers, and
become a globally competitive market leader in the region.

7. Board of Directors

8. Mr. Harry Jayawardena is one of Sri Lanka's most successful businessmen and
heads many successful enterprises in very diverse fields of activity. He is also the
Chairman of the following companies.
Mr. D.H.S. Jayawardena
Distilleries Company of Sri Lanka PLC
Lanka Bell (Pvt) Ltd
Browns Beach Hotel,
Balangoda Plantations PLC
Former Director of Hatton National Bank PLC
Former Chairman of Ceylon Petroleum Corporation and
Former Chairman Sri Lankan Airlines
CE O - M r. D.H.S. Jayawa rdena

9. Our Governing Principles
We will:
Focus on creating value because that is the foundation of economic growth.
Exceed the expectations of our customers in all our transactions.
Place the highest value on loyalty.
Make environmental management.
Contribute towards the social and economic uplift of our nation.

10. Sectors

11. Hotels Services
Logistic
Solutions Strategic
Investment

12. Hotels
Aitken Spence has a chain of luxury hotels and resorts in Sri
Lanka, Maldives, India and Oman.
We have received numerous international awards for high
quality service excellence, building conservation and
environmental care at our luxury hotels.

13. Services
Our leading position in Sri Lanka’s services sector coupled
with the strong relationships we have with leading global
partners.

14. • Inbound Tourism
• Airline Agencies
• Conventions & Exhibitions
• Outbound Travel
• Elevator Agency
• Financial Services
• Insurance
• Genuity
• Technologies
• BPO
• Retirement Living

15. Few of Them

16. Tourism
Aitken Spence's extensive tourism infrastructure in Sri
Lanka

17. Airline Agencies
We are the longest serving general sales agency in the
Singapore Airlines network representing one of the world's
leading airlines in Sri Lanka since commencement of
operations in 1972.

18. BPO
Aitken Spence Business Solutions is a Financial Accounting
Outsourcing company focusing on the delivery of end-to-end
accounting solutions that are efficient and cost-effective.
B u s i n e s s P r o c e s s O u t s o u r c i n g

19. Other services

20. Our Employees

21. Our corporate sphere nurtures our employees, helping them
to grow professionally and personally to reach their full
potential.

22. Challenges Faced
by Employees

23. Employees face challenges at some time during their career life.
 Cultural Difference
 Job Performance
 Workplace Relationships
 Changing of Management
 Unrealistic expectations
 Loyalty issues
 Issue of shift work
 Work under pressure

24. Cultural Difference
In this company the main challenge faced by the employees is the
interact with cultural difference. There may be language, religion, and
values differences. So the employees should have a better understand
about them to face the current situations.

25. Job Performance
Employees who work for companies that conduct regular performance
appraisals face challenges in performing their job duties according to
their employer's expectations. Employers may provide detailed job
descriptions, performance standards and all the tools an employee needs
to do his job.

26. Workplace Relationships
In many work environments, employees enjoy friendly relationships with
their co workers. And, Challenges like these usually become the
responsibility of a human resources department that can provide
diversity training for the entire workforce.

27. Ineffective Leadership
This creates a challenge for both sides and often may only be resolved by
human resources intervention or through a frank discussion between the
supervisor and employee about their differences..

28. Changing of Management
In this case employees are facing internally themselves in resistance to
change at the same time they have to add to a new work environment on
the other hand their facing communication conflicts as well. Challenges
like these usually become the responsibility of a human resources
department that can provide diversity training for the entire work place.

29. Work-Life Balance
In addition, scheduling family obligations such as child care, school
meetings or care for an ailing family member can also present challenges
for employees. Employers who realize this offer benefits packages that
include telecommuting or flexible scheduling, and generous paid time off
to accommodate their employees.

30. Issue of shift work
Employees should have to work for the shift basis so the employees will
get some stress on their mind to work with changing regular time frames
that they used to.

31. Work under pressure
All employees in the company should have an ability to work under
pressure as company needs their optimum effectively.