This document discusses the importance of social media for businesses. It notes that social media allows for shared community experiences online and offline. While some argue there is no ROI or that social media is too young, the document counters that customers highly trust recommendations from friends and family found on social media platforms. It suggests that businesses focused on genuine customer connections both online and offline will be most successful with social media over the next few years.

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2. CLIENTS: Plastic Surgeon’s, Attorney’s, Retail, Resorts, Moving Companies & More PAST: USWEB/CKS – Built websites for Nike, Clinique, Timberland, Fujitsu, Docker’s, Prudential and more SPECIALITIES: SEO, Social Media, Google Local, Adwords, Website Design & Development

3. What is a Kiwi?

4. What is a Kiwi?

5. What is a Kiwi? Follow me on twitter @seo_kiwi

6. “Social Media is a bit like teen sex. Everyone wants to do it. Nobody knows how. AvinashKaushlik, Analytics Evangelist, Google.

7. Covering Today. The importance of Social Media for small business and why your grandparents are probably better positioned to be successful with it than we are!

8. WHAT IS SOCIAL MEDIA? Social Mediadescribes a new set of internet tools that enable shared COMMUNITYEXPERIENCES, both online and in person.

9. Word of mouth marketing on Steroids.

10. Social Media is not a fad, It’s a fundamental shift in the way we communicate. Email Social Media Radio Telephone

12. How many on Facebook?

14. Putting Social Media Into Perspective 1990’s – 2007: Hot Successful Economy Real Estate was booming Agent’s selling tons of homes Homeowners getting big Lines of Credit Restaurants & Hotels booked up Luxury Items flying off the shelves People spending beyond their means

15. 1990’s – 2007 Lot’s of fast money and Instant gratification One touch relationships Wham, Bam, Thank You Madam!

16. Early 1900’s Everyone worked in small tight knit communities Trust and word of mouth meant everything Building relationships and customer service was the #1 priority Go to the store and they knew your name and your family + they cared

17. People worked hard, long hours. Many 30 + years at the same company If you did a bad job everyone knew about it If you did a great job everyone knew about it.

18. Last 3 Years Dazed and Confused Wondering what’s next?

19. The Point Is! ...

21. Old fashioned Customer Service ?

22. Push Marketing

23. Now Today, 2011

24. Poll ... How many of you have used search.twitter.com?

25. Listen & Engage www.search.twitter.com

26. Local Dog Walking Business ...

30. Listen Offer great help & advice Re-Tweet useful information Educate and don’t sell Add some humor and don’t be all business all the time Be consistent, it’s a marathon not a sprint. Twitter Etiquette

40. 1% of Face Book Traffic

41. #1 – There’s No ROI #2 – Social Media is Still Too Young #3 – We Need To Control Our Message Overcoming Objections

42. You can’t really put a $ amount on customer caring. #1 There’s No ROI

43. July 2009 Amazon buys Zappos for $1.2 Billion. A buy not based on the numbers but on their caring and customer service driven model. #1 There’s No ROI (con’t)

44. #1 There’s No ROI (con’t) 70%of people turn to family and friends for advice when making a purchasing decision. Stats - Nielsen Company

45. #1 There’s No ROI (con’t) is where most people are talking to family and friends (600m +)

46. #1 There’s No ROI (con’t) No exact number but In my experience and in those that I’ve studied right now you can expect about $3 - $4 ROI on each social member per year. $22,700,000 x $3 = $68 Million * Not official Numbers, estimates only

48. FB – 650,000,000

49. YouTube – Watch 100,000,000 per day

50. LinkedIn – 100,000,000

51. Twitter – 75,000,000Stats courtesy of www.econsultancy.com

52. #2 – Social Media is still too young (con’t) Adidas V’s Nike Adidas thought Radio in the 1970’s was too young, Nike jumped at it!

53. #2 – Social Media is still too young (con’t) Barnes & Noble V’s Amazon in the 1990’s.

55. #3 - We need to control our message What if someone says something bad about us?

56. #3 - We need to control our message (con’t) So What!

57. #3 - We need to control our message (con’t) You can’t control their message, that boat has already sailed. Review, Blogs, Twitter, Facebook etc.

59. News Flash! SOCIAL MEDIAis coming faster and harder than e-commerce did and will give those who are doing it right a massive advantage over those who do nothing at all.

60. Statistics

61. Statistics (con’t)

62. People & Companies with good intent Ethical and genuine Believe in good old fashioned customer Service People & companies who love what they do, passionate! Educators, Generous people who want to give back If you have great stuff to share Who Social Media works BESTfor:

63. Who Social Media DOESN’T Work Well For: Companies looking to make a quick buck Instant Gratification People with no passion, don’t like their job Anti-Social

64. Books

65. www.wefollow.com www.internetmarketingclub.org www.mashable.com - @mashable www.techcrunch.com - @techcrunch www.cnn.com - @cnnbrk Top Twitter Users … @ladygaga 9,680,412 @britneyspears 7,644,537 @BarakObama 7,595,539 People to follow …

66. The Companies that understand how to genuinely connect with their customers, online and offline, are the ones that will emerge over the next 24-36 months, putting significant distance between themselves and their competition. Gary Vaynerchuck Quotes

67. Marketing is about to get a whole lot harder. You’re really going to have to work at it and show you care. It’s a marathon not a sprint. Social Media takes time not money. Final Thoughts . . .

68. Follow Me! kiwi@seokiwi.com www.seokiwi.com @seo_kiwi http://www.linkedin.com/in/seokiwi