This document defines kiosks as electronic devices that provide interactive information and allow for input. It discusses different types of kiosks like ticketing, internet, financial services, and photo kiosks. The document also outlines common applications of kiosks in retail, e-government, corporate HR, and banking. It provides examples of how kiosks can increase access to information and services while promoting self-service. Finally, the document discusses advantages such as encouraging self-service and reducing workloads, and disadvantages such as initial costs.

2. Contents
 Meaning
 Types of kiosks
 Application of kiosks
 Advantages
 Disadvantages

3. Meaning of Kiosks
 An electronic device that provides
information is interactive in nature and
allows for input.
 It can be created using HTML pages and
graphics.

4. Types of kiosks

5. Ticketing Kiosk :

6. Internet Kiosk:

7. Financial Services Kiosk:

9. Movie Ticket Kiosk :

10. Photo Kiosk :

11. Other Types Of Kiosk:
 Building directory and way finding kiosks
 Visitor management and security kiosks

12. Applications
 Kiosks in retail
 Kiosks in E -Government
 Kiosks in corporate/HR
 Kiosks in banking

13. Kiosk in E-Government:
 Provide controlled access
to e Government
portals/websites
 Increase access to
information about local
government programs &
services
 Publicise new government
websites or initiatives
 Provide local tourist
information
 Help bridging the digital
divide

14. Kiosk in Corporate HR:
 Provide access to a company's Intranet.
 Provide access to online policies & practices.
 Allow employees to easily change their personal information.
 Highlight internal job postings/openings.
 Improve overall internal customer service.
 Ensure that no employees get left behind.

15. Kiosk in Banking:
 Promote a bank's website.
 Provide demonstrations of electronic banking.
 Answer frequently-asked customer questions.
 Highlight banking products, interest & loan rates, etc.

16. Kiosk in Retail:
 Promote and provide access
to store website.
 Enable online transactions
through store website.
 Gathering feedback and
suggestions.
 Promote other store
locations.

17. Advantages
 Encourages self service
 Allow easy maintenance
 Reduces work load
 Increases market reach
 Ensure round the clock sales and service
 Limit functionalities, enhances focus
 Advertises

18. Disadvantages
 Initial hardware cost
 High installation and authorization cost
 Development of custom software
 Not for complex and technical transactions