Howard Sorett has over 10 years of experience in sales, customer service, and business development. He is currently seeking a new opportunity with an organization focused on customer service and a good work-life balance. His background includes positions in consultative sales, account management, business analysis, and customer service call centers. He has consistently exceeded sales quotas and provided strategic solutions to clients that improved efficiencies and reduced costs.

1. HOWARD M. SORETT
54 Baker Street, West Roxbury, MA 02132
www.linkedin.com/in/howardsorett
Successful self-directed results-oriented customer-gather with over ten years sales and customer service experience seeks to
continue his career with an organizational team, driven to provide immediate tangible value to its clients within a culture
characterized by customer-focus, empathy, and a healthy work/life balance.
CORE COMPETENCIES:
Business Development • Cloud Computing ● Consultative Sales ● Customer Service ● Account Management ● Business Analysis ●
Collaboration Solutions ● System Integration ● Relationship Management● Inside Sales ● Training Delivery ● Diversity &
Inclusion ● Office 365 ● CRM ● Coaching ● Data Collection ● Record Keeping ● Inbound and Outbound Call Center Execution
EXPERIENCE
ROCHE BROTHERS SUPERMARKETS, INC., Boston, MA January 2020-the present
This position is a strategic choice of employment in order to utilize customer service skills during the onset of the pandemic.
BUSINESS OWNER, Boston, MA
Ownership and operation of a Ride Share micro-business July 2014-December 2019
EJT MANAGEMENT, Boston, September 2013-July 2014
Inbound & outbound call center customer service responsibilities for both Boston Cab & Boston Car Service.
INDEPENDENT CONSULTANTCY, Boston, MA January 2013-July 2014
Software Sales Consultant
• Identified the decision maker and persons of influence and qualify opportunities.
• Provided clients with consultative services utilizing cloud solutions to deliver a more effective software delivery model.
• Analyzed needs and timelines; present solutions; negotiate agreements; manage implementation; train and coach all
organization tiers throughout the solution roll-out.
• Managed relationships with all stakeholders to identify, evaluate, and facilitate fulfillment of ongoing needs.
• Cultivated long term partnerships through positive interactions with decision makers.
LASER TECHNOLOGIES SERVICE, INC., Concord MA September 1999-December 2012
Solution Sales Consultant
• Reached out to Fortune 50-1000 and small business market to identify business process redundancy, targeting $75,000-
$500,000 revenue opportunities.
• Developed strategies and presented solutions which decreased operations cost and improved efficiencies/work flow.
• Coordinated fulfillment teams to reach and exceed the expected service level.
• Systematically engaged with clients to identify and evaluate ongoing needs.
• Trained all tiers of the client's organization
Achievement Metrics:
• Consistently exceeded monthly, quarterly, and annual sales quotas by a minimum of 15%.
• Reduced clients’ operations costs by as much as 90%.
• Managed account relationships effectively, achieving a 95% client retention rate.
NEW YORK LIFE INSURANCE COMPANY, Waltham, MA April 2007 – March 2008
Financial Services Professional
• Presented personal financial needs analyses and created recommendations for investment and insurance planning.
• Managed client relationships to minimize risk to estate and retirement portfolios.
• Licensure: MA Insurance & Series 6
EDUCATION/SALES APPLICATIONS/SOCIAL MEDIA & VOLUNTEER WORK
• Middlebury College, B.A. March 2013
• MS Office, MS Office 365
• The Fatherhood Program, Jamaica Plain, MA, Facilitator, 2012
• 5 + years volunteer teaching experience in multi-racial settings.