1) KFC uses strategies like one-on-one meetings and staff incentive programs to motivate employees. 2) They employ a bottom-up and top-down approach to strategic decision making. 3) KFC provides training programs to employees on topics like leadership, safety, and operations and also offers benefits such as health insurance, retirement plans, tuition assistance, and discounts.

1. Organizational Behavior at
Presented by : AJMAL ALI S
Class : 1stsem MBA ‘C’

2. CONTENT
• About the company.
• Motivation.
• Leadership.
• Learning & knowledge management.
• Culture & diversity.
• Benefits to employees.
• Employees responds towards benefits.
• Conclusion.

3. About the Company
• KFC is a fast food restaurant chain that specializes
in fried chicken
• Headquarter at Louisville, Kentucky, in the US.
• The idea of the company was founded by Colonel
Harland Sanders in 1930.
• It main sells chicken, sandwiches, wraps and
salads.
• It is the world's second largest restaurant chain.
• Muktesh Pant (CEO).

4. Motivation
• To enhance employee motivation KFC is using one to
one meetings strategy.
• They have staff incentive programs, conventions,
Champs Elysees.
• Includes the cleaning, hotel, maintenance, accuracy,
speed of service and product quality etc.
• KFC sends e-mail, together with the memorandum to
the employees, the crew incentive programs etc.
• The company uses bottom-up approach and a top to
down in strategic decision-making .

5. Leadership
• They use low differentiated with an integrated
leadership.
• They build the Yum! University that provides the
training and development programs.
• They provide group of interactive session,
institutionalized open conversation.
• They provides a completely transparent interface in
those to leadership positions, and including all of the
restaurant manager and the Chairman.
• Also enhance open communication, and give
everyone the opportunity to express concerns and
their ideas.

6. Learning & Knowledge Management
• KFC provides training to all the staffs.
• They offer each employee a form entitled
"Training Needs Assessment“.
• They also provide some basic training to staff like
the restaurant level and also provides the
incentive lectures.
• They also have a guest speaker with the CEO and
senior management meetings of different
institution.

7. In addition, the company provides comprehensive
training in the following areas:
• Leadership Development.
• Coaching Skills.
• Culture.
• Interaction Management.
• Fire Safety.
• First Aid training.
• Food Safety.
• Human Resources, Workplace Health & Safety.
• Information Systems.
• Financial & Operations Accounting.

8. Culture & Diversity
• KFC offers different Diversity of food choices,
different cultures in the rest of the world.
• KFC has workers from different parts of the world
with different culture.
• They took decisions only after considering the values
and norms of different culture.
• There are 7,741 KFC in other location or countries.

9. Benefits To Employees
• Health benefits include medical and dental insurance.
• Vision and eye insurance are also available to the
qualified employees.
• Also provides discounted gym and fitness services.
• They also offer disability and accident insurance.
• They also provide retirement benefits to some of there
employees.
• Provides tuition benefits.
• Even provides assistance which include medical,
college or even personal bills that an employee is
struggling to pay.

10. • Also provides stock benefits.
• Discounted food and one free meal on one
persons shift.
• Paid vacation is offered along with holiday
pay.
• Child care programs are also available.

11. Employees Response
• Lower employees are unhappy as most of the
benefits are only offered for qualified
employees.
• Qualified employees are very much satisfied
with the benefits offered by KFC.
• Every employees are very much satisfied with
the health insurance provided as compared to
other fast food outlets.

12. Conclusion
• By this report we came to know a lot about
KFC, likewise their motivational strategies
which uses a one to one meeting strategy,
crew incentive programs etc.
• Unlike most of the other companies KFC
follows bottom up and top to down strategy
for decision making.
• We also come to know that people from
different country and culture come together
and work in KFC.

13. Conclusion
• KFC also provides so many benefits to the
employees even though it is having some
problems.