This resume is for Keyshia Harcum, seeking an administrative position focused on client relations and customer service. She has over 10 years of experience in medical administrative roles, most recently as a Urology Patient Service Representative where she scheduled appointments, checked patients in and out, and handled phone calls. Prior roles include working as a Pediatric Front Desk Receptionist and Medical Claims Processor. Keyshia has education from Prince Georgia Community College and proficiency with Microsoft Office programs.
1. Keyshia Harcum
24 Teakwood Ct
Parkville MD 21236
443-449-0416
Objective
I am a professional candidate with hands-on experience, in-depth knowledge of routing
and managing various secretarial task. I also maintained my ability to be flexible. I am
seeking an administrative position with focus on Client Relations/ Customer Service.
Abilities
Experienced in Microsoft Word, Spreadsheets, Excel and Windows
Employment History
Urology Patient Service Representative
06/2012 - 05/2016 Mercy Medical Center Baltimore, MD
• Scheduled patient appointments/follow ups
• Checked patients In/Out
• Registered patients
• Collected all co-pays
• Handled In/Out phone calls
• Verified insurance
Pediatric Front Desk Receptionist
04/2008 - 01/2012 Park West Medical Center Baltimore, MD
• Processed referrals by phone/electronically
• Handled In/Out phone calls
• Scheduled appointments daily
• Mailed confirmations
• Checked insurance and authorized referrals
• Maintained inventory of supplies and forms
Medical Claims Processor
01/2005 - 04/2008 Blue Cross Blue Shield Owings Mills , MD
• Processed claims daily in a timely manner
• Adjusted and audited claims
• Reviewed claims
• Handled In/Out phone calls switchboard
• Processed voids and refunds
Education History
Completion
Date
Issuing Institution Location Qualification
Course of
Study
2019
Prince Georgia
Community College
MD
1 Year of College or a
Technical or Vocational
School
RN