This document provides a summary of Charese S. Sanders' qualifications and experience in healthcare billing and collections over the past 12 years. She has strong skills in areas like medical billing, coding, customer service and is experienced working with various payers including Medicaid, Medicare and commercial insurers. She is reliable, able to work independently and interested in expanding her knowledge in this field.

1. Charese S. Sanders
331 S Richmond Bsmt. Apt
Chicago, IL 60624
Cell: (773) 469-0675
Home: (773) 353 8619
Email: charesesanders@gmail.com
SUMMARY: I have worked in the area of healthcare for twelve years. I’m a self-starter with very strong medical
billing,collectionand customer service skills. I pose a comprehensive understanding of medical terminology,
CPT, HPCS and ICD-9 coding principles.I find medical billing/collections very interesting and challenging. I
am extremely reliable and alwaysstriving to expand my knowledge.I am certain that my variety of experience
and knowledge would be an asset to your organization.
QUALIFICATIONS:
• Work well without supervision
• English only
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
05/01-Present Illinois College of Optometry Chicago, IL
Patient Financial Services
Identifies areas which impedes on collection efforts
Submitted all claims to commercial insurance, Medicare, & Medicaid
Managed multi-lined phones
Process patient’s accounts in a timely manner
Handles various bookkeeping duties
Train new hires
Assisted supervisorwith special projects
Knowledgably with Medicaid's as it relates to Billing and Collections. Also I have experience with all Payor Plan
Billing and Reimbursement Guidelines/Contract requirements.
Such Plans: Medicaid/Medicare/MCO plans/Commercial/Third-Party Payors. BCBS/PPOs/Illini
Care/Meridian/Harmony/AMbetter/FHN/Blue Community/Humana/CCAI/Cigna Health spring/
3/01-04/03 US Oncology Schaumburg, IL
Billing Analyst/Collector
• Assisted staffwith answered multi-line telephone system
• Identifies areas which impedes on collection efforts
• Submitted all claims to commercial insurance
• I brought patient accounts to a close in a timely manner
• Handled accounts correspondences and phones inquires
07/99- 01/00 Loyola University Medical Center Maywood, IL
Insurance Processor (Temporary Assignment)
• Re-billed primary and secondary insurance carriers
• Posted payments, procedural and diagnostic charges
• Answered multi-line telephone, routed calls, and took accurate messages
• Entered demographics and billing data in accordance with the procedures
• Submitted all claims to commercial insurance, Medicare, & Medicaid
1/99-2/99 Lagrange Memorial Hospital Lagrange, IL
Billing Analyst/Collector
• Counseled patients relating to billing insurance carriers
• Answered incoming calls and took accurate messages

2. • Re-billed primary and secondary insurance carriers
• Sorted mail, faxed, and photocopied documents for service coordinators
• Posted payments and provided discounts forpatients when necessary
• Billed governments payers’, Medicare, Medicaid, & Renal Dialysis
• Distributed incoming mail and processed outgoing mail
COMPUTER SKILLS
MS Office 97, Lotus Smart Suites, Word Perfect, ICD-9, CPT Coding Practices
Applications: IMS, Meditech, PCS, IDX 7.0, SMS, Kronos, Revnet, Microfish, NEBO,
NexGen, RealMed
EDUCATION:
June 1993 Richard T Crane High School Diploma Chicago, IL
1994-1997 Northeastern Illinois University Chicago, IL
ReferencesAvailable Upon Request