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Keynote Address: Are Software Companies Failing the Higher Ed?
- 1. #KUROGO2017 KUROGO HIGHER ED MOBILE CONFERENCE 2017 Digital Challenges Facing Higher Education Wayne Bovier Founder | CEO HIGHER DIGITAL, LLC
- 2. KUROGO HIGHER ED MOBILE CONFERENCE 2017 2 #KUROGO2017 About Me • Founder & CEO of HIGHER DIGITAL – Product & Digital Transformation Experts • Last 9 Years in Education – Blackboard – Ellucian – Laureate • 4 Software Start-ups • Graduate of Dickinson College and University of North Carolina at Chapel Hill
- 3. KUROGO HIGHER ED MOBILE CONFERENCE 2017 3 #KUROGO2017 Starting With The End In Mind • Incredible Digital Challenges • Impacting Everything and Everyone • Education is Lagging • Students Expectations • What Can You Do?
- 4. KUROGO HIGHER ED MOBILE CONFERENCE 2017 4 #KUROGO2017 Education Is Horrible At Learning
- 5. KUROGO HIGHER ED MOBILE CONFERENCE 2017 5 #KUROGO2017 Institutions Need to Own Digital Strategy “Institutions can no longer look to software companies to provide thought-leadership and direction for their digital strategy.” “These software companies are experiencing their own digital disruptions and focusing most of their energy in how to survive in this rapidly changing landscape.”
- 6. KUROGO HIGHER ED MOBILE CONFERENCE 2017 6 #KUROGO2017
- 7. KUROGO HIGHER ED MOBILE CONFERENCE 2017 7 #KUROGO2017 Is This Really A Unique Time?
- 8. KUROGO HIGHER ED MOBILE CONFERENCE 2017 8 #KUROGO2017 1900’s In 1900, 41% of the US workforce was employed in agriculture; by 2000, that had fallen to 2%
- 9. KUROGO HIGHER ED MOBILE CONFERENCE 2017 9 #KUROGO2017 ATM’s ATM’s were introduced in 1970; however bank teller employment rose from 500,000 to 550,000 in 30 years
- 10. KUROGO HIGHER ED MOBILE CONFERENCE 2017 10 #KUROGO2017 Recommended Reading
- 11. KUROGO HIGHER ED MOBILE CONFERENCE 2017 11 #KUROGO2017 GE – “A Digital Industrial Company”
- 12. KUROGO HIGHER ED MOBILE CONFERENCE 2017 12 #KUROGO2017 Digital Disruption & Opportunity Bold, tightly integrated digital strategies will be the biggest differentiator between companies that win and companies that don’t, and the biggest payouts will go to those that initiate digital disruptions. -McKinsey & Company (February 2017)
- 13. KUROGO HIGHER ED MOBILE CONFERENCE 2017 13 #KUROGO2017 Unrelenting Student Expectations “Students (16-22) spend an average of +9 hours a day on a digital device… this dynamic is the root of the challenge for institutions and, more specifically, where software companies are failing them.“
- 14. KUROGO HIGHER ED MOBILE CONFERENCE 2017 14 #KUROGO2017 How Students Use Technology Source: https://www.educause.edu/research-and-publications/books/educating-net-generation/convenience-communications-and-control-how-students-use-technology 94.4% of students expect and benefit from technology
- 15. KUROGO HIGHER ED MOBILE CONFERENCE 2017 15 #KUROGO2017 User Experience
- 16. KUROGO HIGHER ED MOBILE CONFERENCE 2017 16 #KUROGO2017 Who’s Leading This in Education?
- 17. KUROGO HIGHER ED MOBILE CONFERENCE 2017 17 #KUROGO2017 Is Higher Education Special?
- 18. KUROGO HIGHER ED MOBILE CONFERENCE 2017 18 #KUROGO2017 Our Collective Challenges • Student experience is disjointed • Financial waste • Increased faculty workload • Distributed and un-aligned data and reporting • Outdated and costly digital infrastructure • Legacy, high-cost architecture
- 19. KUROGO HIGHER ED MOBILE CONFERENCE 2017 19 #KUROGO2017 The Digital World Today & Our Barriers Top Performers Higher Education 1 Skills Resources 1 Skills/Resources 2 Funding/Budgets 2 Funding/Budgets 3 Management Sponsorship 3 Culture/Structure of Org 4 Technology Challenges 4 Management Sponsorship 5 IT/Business Alignment 5 Capacity/Willingness to Change 6 Culture/Structure of Org 6 IT/Business Alignment 7 Lack of Time 7 Business Value of IT 8 Lack of Leadership 8 Conflicting Priorities 9 Pace 9 Technology Challenges (Legacy…) 10 Market Competition 10 Governance Source: EDUCAUSE & Gartner “CIO’s 2017 Priorities: A Gartner Report” http://events.educause.edu/~/media/files/events/educause-live/2017/live1713slides.pdf?la=en
- 20. KUROGO HIGHER ED MOBILE CONFERENCE 2017 20 #KUROGO2017 Fear of Change?
- 21. KUROGO HIGHER ED MOBILE CONFERENCE 2017 21 #KUROGO2017 Our Systems Are Getting More Complicated A Tuition-driven institution with 13,000 students has 32 enterprise systems with another 50 smaller systems
- 22. KUROGO HIGHER ED MOBILE CONFERENCE 2017 22 #KUROGO2017 Not All Systems Are Equal
- 23. KUROGO HIGHER ED MOBILE CONFERENCE 2017 23 #KUROGO2017 Who Owns User Experience?
- 24. KUROGO HIGHER ED MOBILE CONFERENCE 2017 24 #KUROGO2017 New Skills & Processes Required Tech Management Capability Description 1. Continuous delivery • Combine Agile development and rapid deployment through DevOps 2. Ongoing strategy • Continuous strategic planning • Fast-cycle project portfolio management • Innovation has to accelerate 3. Outcome management • Fast-cycle governance. • Rapid and continuous intra-year adjustments 4. Flexible sourcing • CIOs must secure and allocate variable resources • Demand for resources beyond those currently on staff 5. End-to-end architecture • The technology stack has to support end-to-end CX. • Continuous business services enable end-to-end CX with minimal change to core systems
- 25. KUROGO HIGHER ED MOBILE CONFERENCE 2017 25 #KUROGO2017 What Can You Do About It? • Own the User Experience – Mobile & Portals • Acknowledge Importance of Technology for Students • Embrace Learning & Change – Small iterative releases – Listen and Learn – Agile and ScaledAgile • Tighten Partnership Between Business Leadership & IT • Own The Digital Strategy
- 26. KUROGO HIGHER ED MOBILE CONFERENCE 2017 26 #KUROGO2017
- 27. #KUROGO2017 KUROGO HIGHER ED MOBILE CONFERENCE 2017 Thank you! Wayne Bovier HIGHER DIGITAL wayne.bovier@higherdigitalconsulting.com @waynebovier
Editor's Notes
- Digital challenges facing education is unlike anything the industry has ever seen These same digital forces are causing software companies to become internally focused to survive – however there are exceptions Across most industries, Education is lagging behind in all aspects of digital transformation and strategy Students expectations for better digital services are unrelenting How to survive and thrive in this world… own the user experience
- In 1900, 41 percent of the US workforce was employed in agriculture; by 2000, that share had fallen to 2 percent (Autor 2014), mostly due to a wide range of technologies including automated machinery. The mass-produced automobile drastically reduced demand for many equestrian occupations, including blacksmiths and stable hands
- As a contemporary example, consider the surprising complementarities between information technology and employment in banking, specifically the experience with automated teller machines (ATMs) and bank tellers documented by Bessen (2015). ATMs were introduced in the 1970s, and their numbers in the US economy quadrupled from approximately 100,000 to 400,000 between 1995 and 2010. One might naturally assume that these machines had all but eliminated bank tellers in that interval. But US bank teller employment actually rose modestly from 500,000 to approximately 550,000 over the 30-year period from 1980 to 2010 (although given the growth in the labor force in this time interval, these numbers do imply that bank tellers declined as a share of overall US employment). With the growth of ATMs, what are all of these tellers doing? Bessen observes that two forces worked in opposite directions. First, by reducing the cost of operating a bank branch, ATMs indirectly increased the demand for tellers: the number of tellers per branch fell by more than a third between 1988 and 2004, but the number of urban bank branches
- Tell story of Northwood Univ. Tell story of Amer Univ. How many systems… who’s leading the digital transformation?