Sop for security of steel plants by Mr Vikas Marwah, विकास मारवाहVIKAS MARWAH
This document outlines the standard operating procedures for security at a factory. It details 40 procedures including ensuring the safety of people and assets within the factory, monitoring entry and exit of employees and visitors, preventing theft, being prepared for emergencies, maintaining security records, and briefing outgoing security staff. The security officer is responsible for total security and must ensure all equipment is functional and procedures are followed.
This document outlines procedures for stores and storerooms. It details policies for limited access, lock and key control, storage of precious and dangerous goods, inventory control, and various storage facilities and conditions. Guidelines are provided for hygiene, expiry dates, perishable goods, and general storage. The procedures describe the process for receiving, checking, storing, and updating records for goods delivered to storerooms. The overall purpose is to restrict access, maintain order and cleanliness, and properly handle inventory.
The document discusses various operational aspects of retail stores. It provides details of staff members and their roll numbers. It then outlines key areas of retail operations like customer service, retail processes, staffing, floor management, administration and supply chain management. Several store operating parameters are defined to evaluate daily operations like customer transactions, stocks, space, and employees. Metrics for each parameter like sales per transaction, inventory turnover, sales per square foot are also described. The document also discusses checkout management systems, use of RFID technology and benefits, challenges of RFID implementation. Store administration functions like licenses required, cleanliness, safety norms are also covered.
The document provides tips for preventing theft and pickpocketing. It dispels common misconceptions, such as the idea that pickpockets only operate at night or alone. In reality, pickpockets can strike at any time and sometimes work in teams to distract victims. The document encourages staying alert in crowded places and keeping valuable items out of outer pockets to reduce risks of theft.
Store Operating Procedure for Store ManagerKundan Ganvir
This document outlines operating procedures for a store manager covering 10 key areas:
1. Store opening and closing procedures including proper inspection and security measures.
2. Store readiness checks including maintenance, housekeeping, promotions, merchandising, and sales associates.
3. Merchandise handling covering stock transfers, receiving, ordering, inventory processes.
4. Store administration tasks like maintenance checks, timekeeping, licenses, safety compliance.
5. Staffing policies around hiring, training, scheduling, performance reviews, and standards.
6. Security processes for legal issues, fraudulent notes, and theft prevention.
7. Loss prevention including CCTV, article surveillance, and anti-shoplifting measures.
The document provides guidelines for opening and closing a store. It outlines the standard procedures for the store opening team to follow when opening the store each day. This includes tasks like inspecting the store for any issues, turning on equipment and music, preparing cash registers, and setting up for the day. The closing procedures describe counting cash, settling credit card transactions, cleaning and restocking, and securely locking up the store at the end of the day.
The ergonomic evaluation identified several risks to the bartender's musculoskeletal health from job tasks. Common tasks like pouring drinks, stocking bottles, and lifting kegs required postures that strained the shoulders, back, wrists, and hands. Recommendations focused on maintaining neutral postures, minimizing repetitive motions, reducing weights, and improving tools and environment. In a follow-up, the bartender reported some relief from consciously improving posture but had not fully adopted the recommendations into his work habits.
Sop for security of steel plants by Mr Vikas Marwah, विकास मारवाहVIKAS MARWAH
This document outlines the standard operating procedures for security at a factory. It details 40 procedures including ensuring the safety of people and assets within the factory, monitoring entry and exit of employees and visitors, preventing theft, being prepared for emergencies, maintaining security records, and briefing outgoing security staff. The security officer is responsible for total security and must ensure all equipment is functional and procedures are followed.
This document outlines procedures for stores and storerooms. It details policies for limited access, lock and key control, storage of precious and dangerous goods, inventory control, and various storage facilities and conditions. Guidelines are provided for hygiene, expiry dates, perishable goods, and general storage. The procedures describe the process for receiving, checking, storing, and updating records for goods delivered to storerooms. The overall purpose is to restrict access, maintain order and cleanliness, and properly handle inventory.
The document discusses various operational aspects of retail stores. It provides details of staff members and their roll numbers. It then outlines key areas of retail operations like customer service, retail processes, staffing, floor management, administration and supply chain management. Several store operating parameters are defined to evaluate daily operations like customer transactions, stocks, space, and employees. Metrics for each parameter like sales per transaction, inventory turnover, sales per square foot are also described. The document also discusses checkout management systems, use of RFID technology and benefits, challenges of RFID implementation. Store administration functions like licenses required, cleanliness, safety norms are also covered.
The document provides tips for preventing theft and pickpocketing. It dispels common misconceptions, such as the idea that pickpockets only operate at night or alone. In reality, pickpockets can strike at any time and sometimes work in teams to distract victims. The document encourages staying alert in crowded places and keeping valuable items out of outer pockets to reduce risks of theft.
Store Operating Procedure for Store ManagerKundan Ganvir
This document outlines operating procedures for a store manager covering 10 key areas:
1. Store opening and closing procedures including proper inspection and security measures.
2. Store readiness checks including maintenance, housekeeping, promotions, merchandising, and sales associates.
3. Merchandise handling covering stock transfers, receiving, ordering, inventory processes.
4. Store administration tasks like maintenance checks, timekeeping, licenses, safety compliance.
5. Staffing policies around hiring, training, scheduling, performance reviews, and standards.
6. Security processes for legal issues, fraudulent notes, and theft prevention.
7. Loss prevention including CCTV, article surveillance, and anti-shoplifting measures.
The document provides guidelines for opening and closing a store. It outlines the standard procedures for the store opening team to follow when opening the store each day. This includes tasks like inspecting the store for any issues, turning on equipment and music, preparing cash registers, and setting up for the day. The closing procedures describe counting cash, settling credit card transactions, cleaning and restocking, and securely locking up the store at the end of the day.
The ergonomic evaluation identified several risks to the bartender's musculoskeletal health from job tasks. Common tasks like pouring drinks, stocking bottles, and lifting kegs required postures that strained the shoulders, back, wrists, and hands. Recommendations focused on maintaining neutral postures, minimizing repetitive motions, reducing weights, and improving tools and environment. In a follow-up, the bartender reported some relief from consciously improving posture but had not fully adopted the recommendations into his work habits.
El documento habla sobre la importancia del control de acceso y la seguridad privada. Señala que la mayoría de los esquemas de seguridad fallan debido a un mal procedimiento en el control de accesos, ya que el personal de seguridad no recibe el entrenamiento adecuado. Explica que para prestar un excelente servicio de control de accesos se deben seguir cuatro pasos fundamentales: 1) identificación del visitante, 2) selección del visitante, 3) registro del visitante, y 4) autorización del visitante.
This document provides an overview of various physical security equipment from Techera Endeavour Pvt Ltd, including boom barriers, bollards, road blockers, UVSS, baggage scanners, DFMDs, swing barriers, flap barriers, turnstiles, full height turnstiles, and revolving gates. It describes the purpose and key features of each type of equipment, how they are classified and customized based on risk levels and usage patterns, and how integration with access control systems can help identify unauthorized access. Integration of physical security barriers is presented as a way to prevent and delay attacks at premises.
The Security Industry Authority (SIA) regulates the private security industry in the UK. It aims to protect the public by licensing individuals and companies. Licensed security workers must be trained and meet conduct standards. The SIA oversees door supervisors, security officers, CCTV operators, cash and valuables in transit operatives, and close protection operatives. It also runs an Approved Contractor Scheme to recognize high quality security companies.
The role of a static security guard is to safeguard, patrol as well as monitor any violence or theft inside the premises where his duty has been assigned. To know more about the role of these guards, view this slideshare presentation.
This whitepaper presents the key elements that ought to be in place in order to increase sales and profitability through improved store performance. Effective daily management enables stores to tackle the issues appropriately and to take immediate actions to handle them.
The document discusses the role and responsibilities of a security officer. It describes their duties such as patrolling sites, controlling access, and responding to incidents. A security officer's specific duties are outlined in Assignment Instructions that provide site-specific procedures, patrol routes, and emergency protocols. Security officers must wear a uniform, have the proper equipment, and follow confidentiality requirements regarding sensitive site information.
The key points of the document are:
1) Physical security assessments are important to identify security risks, vulnerabilities, and opportunities to improve protection of assets, employees, and business reputation.
2) Assessments should evaluate physical, cyber, and human aspects of security using a risk management framework.
3) Effective security requires identifying assets, threats, and vulnerabilities; prioritizing risks; and implementing programs to deter threats and mitigate vulnerabilities.
The document outlines basic procedures for conducting vehicle searches as a security officer, including safety precautions, documentation to check, indicators of potential contraband, and legal restrictions. Key points are to always maintain visibility and safety, systematically search the entire vehicle, check for indicators, interview drivers politely and respectfully, and avoid unreasonable searches or seizures.
Security officers have no legal right to search people or property without permission. It is important to obtain consent before searching, as searching without consent could result in criminal or civil proceedings against the officer. Searches should be conducted respectfully and according to the site's search policies and procedures.
This PowerPoint provides guidance for a C-TPAT security training program for employees. It suggests tailoring the presentation to include company-specific images and information. The presentation covers topics like identifying suspicious persons and activities, controlling visitors, and maintaining computer and document security. The goal is to enhance supply chain security and prevent illegal cargo from entering containers by having all employees consider security risks.
These are basic skill set, duty responsibility and his ability to do the assigned work. The requirement of client is also mentioned to make process proper.
The document provides details about the key processes involved in operating a retail store, including inventory and stock management, transaction handling and administration, store atmosphere and space management, and customer service. It discusses inventory types and buying activities, receiving and pricing processes, inventory methods, store layout and visual merchandising, cash handling and returns, staff training, and creating a positive customer experience. The document is an overview of best practices for retail store management across various functional areas.
In today’s business and residential setups, there is a growing demand for security guards to protect property and the people who occupy them. It’s therefore important that everyone understands what makes a good security guard.
This document outlines security procedures for an office. It details 7 steps for security guards: 1) reporting for duty, 2) parking assistance, 3) monitoring employee entry/exit with ID checks, 4) visitor admittance with logging, 5) random checks for devices, 6) replacing guards during breaks, and 7) monitoring employee exits and locking up. The procedures focus on access control, visitor management, and general security duties like greeting employees and ensuring the phone is charged.
This document outlines the key tasks and responsibilities involved in retail store operations. It discusses managing inventory, receipts, customer service, and events at the store level. The typical tasks covered include store administration and premises management, inventory management and display, receipt management, customer service, and managing events, promotions, and alliances.
The document outlines the responsibilities of security officers and guards at Cutting Edge Industries Ltd. It details protocols for entrance control, inspecting security devices, patrolling the premises, registering visitors and vehicles, verifying employee identification, inspecting items being brought in or out, handling intruders, and the responsibilities of security supervisors. Specific posts and their duties are also defined, such as for main gates, packing areas, staircases, loading areas, and stores. The organization of the security department is outlined, including the number of officers and guards deployed to different areas.
The document discusses the assortment planning process for retailers. It defines key terms like variety, assortment, and product availability. It also outlines factors to consider when determining variety, assortment, and product availability like profitability, store characteristics, and complementary merchandise. Additionally, it discusses assortment planning issues specific to internet retailers like determining what products will sell online based on target customers, competition, visual appeal, and shipping. The overall goal of the assortment plan is to select and plan products to maximize sales and profits for a specified period through balancing variety, assortment, and availability.
Este documento presenta información sobre un curso de auditores internos sobre controles de acceso físico dictado por Jaime Alfredo Romero Montoya, un abogado y auditor con experiencia en seguridad. El curso cubrirá temas como los requisitos BASC/OEA, el diseño de sistemas de seguridad y controles de acceso para gestionar riesgos de seguridad física de acuerdo con la norma BASC versión 5 de 2017.
The document summarizes Bernadette Tolosa's work experience. She has over 15 years of experience in sales and marketing roles within the lighting industry, including positions as a Territory Sales Manager, Key Account Manager, Distributor Manager, and Executive Assistant. Throughout her career, she has exceeded sales targets, developed strategic plans, managed personnel, and strengthened key client relationships. She also received multiple awards and achievements for her performance.
Vivek Singh Bhadauria is a professional with over 7 years of experience in retail management. He currently works as a Store Manager for Future Retail Ltd. in Hathras, Uttar Pradesh, where he is responsible for managing store operations and achieving sales targets. Prior to this, he held positions as Department Manager and Assistant Department Manager at More Mega Store and Big Bazaar, where he oversaw various departments and teams. He has a strong track record of improving business results through streamlining processes, identifying opportunities, and motivating teams.
El documento habla sobre la importancia del control de acceso y la seguridad privada. Señala que la mayoría de los esquemas de seguridad fallan debido a un mal procedimiento en el control de accesos, ya que el personal de seguridad no recibe el entrenamiento adecuado. Explica que para prestar un excelente servicio de control de accesos se deben seguir cuatro pasos fundamentales: 1) identificación del visitante, 2) selección del visitante, 3) registro del visitante, y 4) autorización del visitante.
This document provides an overview of various physical security equipment from Techera Endeavour Pvt Ltd, including boom barriers, bollards, road blockers, UVSS, baggage scanners, DFMDs, swing barriers, flap barriers, turnstiles, full height turnstiles, and revolving gates. It describes the purpose and key features of each type of equipment, how they are classified and customized based on risk levels and usage patterns, and how integration with access control systems can help identify unauthorized access. Integration of physical security barriers is presented as a way to prevent and delay attacks at premises.
The Security Industry Authority (SIA) regulates the private security industry in the UK. It aims to protect the public by licensing individuals and companies. Licensed security workers must be trained and meet conduct standards. The SIA oversees door supervisors, security officers, CCTV operators, cash and valuables in transit operatives, and close protection operatives. It also runs an Approved Contractor Scheme to recognize high quality security companies.
The role of a static security guard is to safeguard, patrol as well as monitor any violence or theft inside the premises where his duty has been assigned. To know more about the role of these guards, view this slideshare presentation.
This whitepaper presents the key elements that ought to be in place in order to increase sales and profitability through improved store performance. Effective daily management enables stores to tackle the issues appropriately and to take immediate actions to handle them.
The document discusses the role and responsibilities of a security officer. It describes their duties such as patrolling sites, controlling access, and responding to incidents. A security officer's specific duties are outlined in Assignment Instructions that provide site-specific procedures, patrol routes, and emergency protocols. Security officers must wear a uniform, have the proper equipment, and follow confidentiality requirements regarding sensitive site information.
The key points of the document are:
1) Physical security assessments are important to identify security risks, vulnerabilities, and opportunities to improve protection of assets, employees, and business reputation.
2) Assessments should evaluate physical, cyber, and human aspects of security using a risk management framework.
3) Effective security requires identifying assets, threats, and vulnerabilities; prioritizing risks; and implementing programs to deter threats and mitigate vulnerabilities.
The document outlines basic procedures for conducting vehicle searches as a security officer, including safety precautions, documentation to check, indicators of potential contraband, and legal restrictions. Key points are to always maintain visibility and safety, systematically search the entire vehicle, check for indicators, interview drivers politely and respectfully, and avoid unreasonable searches or seizures.
Security officers have no legal right to search people or property without permission. It is important to obtain consent before searching, as searching without consent could result in criminal or civil proceedings against the officer. Searches should be conducted respectfully and according to the site's search policies and procedures.
This PowerPoint provides guidance for a C-TPAT security training program for employees. It suggests tailoring the presentation to include company-specific images and information. The presentation covers topics like identifying suspicious persons and activities, controlling visitors, and maintaining computer and document security. The goal is to enhance supply chain security and prevent illegal cargo from entering containers by having all employees consider security risks.
These are basic skill set, duty responsibility and his ability to do the assigned work. The requirement of client is also mentioned to make process proper.
The document provides details about the key processes involved in operating a retail store, including inventory and stock management, transaction handling and administration, store atmosphere and space management, and customer service. It discusses inventory types and buying activities, receiving and pricing processes, inventory methods, store layout and visual merchandising, cash handling and returns, staff training, and creating a positive customer experience. The document is an overview of best practices for retail store management across various functional areas.
In today’s business and residential setups, there is a growing demand for security guards to protect property and the people who occupy them. It’s therefore important that everyone understands what makes a good security guard.
This document outlines security procedures for an office. It details 7 steps for security guards: 1) reporting for duty, 2) parking assistance, 3) monitoring employee entry/exit with ID checks, 4) visitor admittance with logging, 5) random checks for devices, 6) replacing guards during breaks, and 7) monitoring employee exits and locking up. The procedures focus on access control, visitor management, and general security duties like greeting employees and ensuring the phone is charged.
This document outlines the key tasks and responsibilities involved in retail store operations. It discusses managing inventory, receipts, customer service, and events at the store level. The typical tasks covered include store administration and premises management, inventory management and display, receipt management, customer service, and managing events, promotions, and alliances.
The document outlines the responsibilities of security officers and guards at Cutting Edge Industries Ltd. It details protocols for entrance control, inspecting security devices, patrolling the premises, registering visitors and vehicles, verifying employee identification, inspecting items being brought in or out, handling intruders, and the responsibilities of security supervisors. Specific posts and their duties are also defined, such as for main gates, packing areas, staircases, loading areas, and stores. The organization of the security department is outlined, including the number of officers and guards deployed to different areas.
The document discusses the assortment planning process for retailers. It defines key terms like variety, assortment, and product availability. It also outlines factors to consider when determining variety, assortment, and product availability like profitability, store characteristics, and complementary merchandise. Additionally, it discusses assortment planning issues specific to internet retailers like determining what products will sell online based on target customers, competition, visual appeal, and shipping. The overall goal of the assortment plan is to select and plan products to maximize sales and profits for a specified period through balancing variety, assortment, and availability.
Este documento presenta información sobre un curso de auditores internos sobre controles de acceso físico dictado por Jaime Alfredo Romero Montoya, un abogado y auditor con experiencia en seguridad. El curso cubrirá temas como los requisitos BASC/OEA, el diseño de sistemas de seguridad y controles de acceso para gestionar riesgos de seguridad física de acuerdo con la norma BASC versión 5 de 2017.
The document summarizes Bernadette Tolosa's work experience. She has over 15 years of experience in sales and marketing roles within the lighting industry, including positions as a Territory Sales Manager, Key Account Manager, Distributor Manager, and Executive Assistant. Throughout her career, she has exceeded sales targets, developed strategic plans, managed personnel, and strengthened key client relationships. She also received multiple awards and achievements for her performance.
Vivek Singh Bhadauria is a professional with over 7 years of experience in retail management. He currently works as a Store Manager for Future Retail Ltd. in Hathras, Uttar Pradesh, where he is responsible for managing store operations and achieving sales targets. Prior to this, he held positions as Department Manager and Assistant Department Manager at More Mega Store and Big Bazaar, where he oversaw various departments and teams. He has a strong track record of improving business results through streamlining processes, identifying opportunities, and motivating teams.
Smruti Shirke has over 10 years of experience in project management, marketing, and operations roles. She has a track record of increasing profit margins, meeting deadlines and budgets, and developing strong client and business relationships. Her core strengths include project coordination, cost control, process development, and personnel management.
David Katz has over 20 years of experience in operations management and merchandising roles. He is currently a certified debt consultant helping clients settle debts over 24-48 months. Previously he held store manager roles at Credimac PBC, Bridgestone, Ross Stores, Jo-Ann Fabrics, and Home Depot managing budgets, sales, and teams. Katz has a background in flooring, carpentry, and military service.
Jessica Kuncman has over 10 years of experience in retail management. She is currently the Store Manager at Roberta Roller Rabbit in New York where she exceeds sales goals and received an award for top sales. Previously she was the Store Manager at Haute Hippie in New York where she consistently achieved top sales and received awards for 13 consecutive months. She is proficient in retail operations, scheduling, hiring, training, merchandising, inventory management, and data analysis.
Michael R. White is a dynamic sales strategist with over 30 years of experience driving revenue growth and increasing market share. He has a proven track record of success, consistently meeting and exceeding sales quotas. His experience includes roles as an Account Manager, Sales Representative, and Quality Assurance Supervisor in industries such as industrial supplies, office resources, sporting goods, foodservice distribution, and manufacturing.
The Supervisor supports the Store Manager and Assistant Manager in leading sales assistants to deliver commercial targets and excellent customer service. Key responsibilities include driving sales through merchandising initiatives and knowledge of reports/tools, supporting colleagues to achieve KPIs through coaching, managing rotas and tasks, and ensuring high standards of operations, customer service, and risk/loss prevention through compliance with company policies and procedures.
The C Store Manager is responsible for day-to-day store operations including scheduling, training, and supervising employees. Key responsibilities include motivating employees, ensuring the store is clean and well-stocked, submitting purchase orders, maintaining brand standards, monitoring inventory levels and cash/inventory shortages, conducting meetings, enforcing policies and procedures, implementing promotions, and resolving customer complaints. The C Store Shift Supervisor assists the manager in daily operations, holds responsibility for achieving objectives and enforcing policies, ensures merchandise is displayed properly, prepares cashier balances and inventory checks, completes required reporting, monitors inventory levels, assists in customer service and training new employees.
The candidate has over 4 years of experience in sales, retail operations, and store management. He has expertise in visual merchandising, promotions, store operations, and customer service. His past roles include Senior Sales Advisor at Marks & Spencer and Senior Sales Staff at Mahindra Retail, where he took on additional responsibilities. He is proficient in Microsoft Office and ERP systems.
The document provides a summary of Ryan Bevan Gomes' contact information, work experience, education, skills, and languages. It details his current role as a Merchandiser at M.H. Alshaya Co. W.L.L since 2015, and previous role as Assistant Merchandiser at the same company from 2012 to 2015. It also lists his past experience as a Purchase Analyst at Ali Abdulla Al Sane Trading Est. from 2008 to 2012.
Caroline Maiorano is a positive, dynamic, and results-driven individual seeking a new opportunity. She has over 15 years of experience in merchandising, buying, and visual merchandising roles for retailers like Bentley, Giant Tiger, and Reebok. Her skills include product development, planning, data analysis, and visual strategy. She is well-organized, adaptable, and motivated to find new ways to improve processes and drive business results.
Abd al lah Ib ra hi m M ou ssa is seeking a challenging position where he can apply his leadership, interpersonal, and technical skills. He has a B.S. in Commerce and Accounting from Cairo University and over 10 years of experience in accounting, finance, and inventory management roles. His experience includes positions at Juhayna Food Industries, IT SALAT International, and Aramex International Company where he managed teams, budgets, forecasts, collections, and more. He is proficient in English and Arabic.
Abd al lah Ib ra hi m M ou ssa is seeking a challenging position where he can apply his leadership, interpersonal, and technical skills. He has a B.S. in Commerce and Accounting from Cairo University and over 10 years of experience in accounting, finance, and inventory management roles. His experience includes positions at Juhayna Food Industries, IT SALAT International, and Aramex International Company where he managed teams, budgets, forecasts, collections, and more. He is proficient in English and Arabic.
Brian Buffo has over 30 years of experience in sales, customer service, and management. He has owned two companies, The Off Road Choice and Cooperative Media, and has worked in outside sales roles in the motorcycle and media industries. His experience includes roles in parts sales, service management, retail store management, and sales management. He has strong skills in time management, organization, customer service, and database management programs like FileMaker Pro and QuickBooks.
Sandeep Singh is a result-oriented professional with over 11 years of experience in business development, sales, marketing, and team management. He has expertise in areas such as market analysis, visual merchandising, recruitment, budgeting, inventory management, promotions, and customer service.
His most recent role was as an Area Sales Manager at Levi Strauss, where he managed national chain stores in North India and was responsible for sales, operations, and profitability targets. Prior to this, he held roles as Cluster Manager and Assistant Store Manager at Levi Strauss and Wrangler respectively, where he exceeded sales targets.
Sandeep holds a BA from St. John's College and has experience working with software including MS
Laura A Lacey is seeking a management position utilizing her experience in retail management. She has over 15 years of experience in management roles at Ulta Beauty, Sephora, and Studio Gear Cosmetics. Most recently, she has served as General Manager at Ulta Beauty since 2015 where she oversees all aspects of store operations. Prior to that, she held the role of Prestige Manager at Ulta Beauty from 2011 to 2015 and Color Lead at Sephora from 2007 to 2011.
Katarína Benkovska has over 6 years of retail experience including roles as Store Manager and Assistant Manager. She has strong leadership, communication, and customer service skills. Her experience includes visual merchandising, meeting sales targets, managing teams, and opening a new store. She is currently seeking new opportunities to utilize her education in art and textiles and build upon her proven retail success.
This document provides a summary of Mohamed Ghaly El Gazar's qualifications and experience. He has over 8 years of experience in customer service, training, retail operations, and brand management. Currently he works as a Training & Customer Service Manager for Paris Group International in Dubai, where he is responsible for employee training programs, customer service excellence, and key account management. He holds a Master's degree in Business Administration and Bachelor's degree in Accounting.
Mohammad Sharique Imam has over 10 years of experience in sales and territory management in the FMCG industry in the UAE. He is currently a Sales Supervisor at Khazan Food Stuff, where he manages a team of sales representatives and is responsible for monthly sales targets. Prior to this role, he worked as a Key Account Sales Executive and Sales Representative for Khazan Food Stuff and Unikai Dubai respectively. He has a bachelor's degree from Magadh University in India and is proficient in English, Hindi, and Urdu.
This document contains a summary of Simon Fernandes' qualifications and work experience. He has over 21 years of experience in retail management, primarily in fresh food departments. His most recent role was as Department Head of Fresh Foods at Geant Hypermarkets, where he was responsible for budgeting, inventory management, hygiene audits, and leading a team of managers. Prior to that, he held several managerial roles at Organic Foods & Cafe and Carrefour Hypermarkets. He aims to utilize his leadership, customer service, and retail industry skills to contribute value to a growing organization.
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2. INDEX
• BUSINESS MANAGEMENT
• INVENTORY MANAGEMENT
• VISUAL MERCHANDISING MANAGEMENT
• PROMOTIONS & OFFER MANAGEMENT
• SEASONAL & EVENTS LAUNCH MANAGEMENT
• CUSTOMER SERVICE & AFTER SALE SERVICE MANAGEMENT
• ACCOUNT MANAGEMENT
• PEOPLE MANAGEMENT
• FLOOR MANAGEMENT
• AUDIT & SOPS MANAGEMENT
• BACK OFFICE & ADMINISTRATIVE REPORTS MANAGEMENT
• BACK STORE MANAGEMENT
• HEALTH & SAFETY/ SECURITY CONTROL MEASURES MANAGEMENT
3. BUSINESS MANAGEMENT
• ANALYSIS: To Analyze the Business on daily, weekly, monthly,
quarterly & annually of individuals, departments & store this
year v/s last year.
• FACTOR IDENTIFICATION: To analyze the product, price,
customers, visual merchandising principles, marketing
strategies, public relation activities, promotions, offers, events
on calendar, service standards and competitor’s activities this
year v/s last year to identify those factors which are impacting
the Business.
• HEALTH RECOGNITION: To analyze & categorize the factors
which are strength & weakness of the business.
• ACTION PLAN: To ensure that we maintain the strengths &
retain their positions and to ensure that a well designed tailor
made action plan is in practice to work out on business
weaknesses to keep the Business healthy, fruitful & profitable.
4. INVENTORY MANAGEMENT
• ANALYSIS: Analyzed LY department wise, brand wise, sub-
group wise inventory sold on daily, weekly, promotions,
monthly, quarterly & annually basis each time to fill in the gaps
TY as per the sops.
• IDENTIFICATION: Identified fast sellers, slow sellers, non sellers,
& strictly considered while placement of refill on top priority as
per the sops.
• CONSOLIDATION: End range consolidations has been
accomplished in given time frame as per the sops.
• SHRINKAGE & PILFERAGE: Maintained a very high compliance
to control the shrinkage & pilferage to the given 0.25% of the
total sales as per the set sops.
• STOCK TAKE: Participated thoroughly in stock counts
procedures and maintained very well control in maintaining
inventory losses as per the Audit Guidelines.
5. VISUAL MERCHANDISE MANAGEMENT
• WINDOW: Understood the VM Guidelines for display standards
of in-store window displays & maintained it updated at all times
as per the set guidelines.
• FOCAL: Understood the VM Guidelines for display standards of
focal walls displays & maintained it updated at all times as per
the set guidelines all across the focal walls at various
departments.
• DEPARTMENTS: Understood the VM Guidelines for standard
usage & maintenance of VM Display Aids & marketing material
and hence maintained it updated at all times as per the set
guidelines all across the departments.
• BACKHOUSE : Understood the VM Guidelines of standard
backhouse keeping of unused VM Display Aids & marketing
material and hence maintained the same at all times in the
backhouse in their respective allocated hubs.
6. PROMOTION & OFFER MANAGEMENT
• WINDOW: Understood the VM Guidelines of promotions/ offers
display standards for in-store window displays & maintained it
updated during the course of promotions/ offers.
• FOCAL: Understood the VM Guidelines for promotions/ offers
display standards of focal walls displays & maintained it updated
at all times as per the set guidelines all across the focal walls at
various departments.
• DEPARTMENT: Understood the VM Guidelines for promotions/
offers standard usage & maintenance of VM Display Aids &
marketing material and hence maintained it updated at all times
as per the set guidelines all across the departments.
• MAINTENANCE : Maintained the implemented promotions/ offers
VM changes till the end of promotions/ offers very well and
brought back to the original form after it at all times on end.
7. SEASONAL & EVENTS LAUNCH
• WINDOW: Understood the VM Guidelines of seasonal/ eventual
display standards for in-store window displays & maintained it
updated during the course of seasons/ events.
• FOCAL: Understood the VM Guidelines of seasonal/ eventual
display standards of focal walls displays & maintained it updated
at all times as per the set guidelines all across the focal walls.
• DEPARTMENT: Understood the VM Guidelines of seasonal/
eventual standard usage & maintenance of VM Display Aids &
marketing material and hence maintained it updated at all times
as per the set guidelines all across the departments.
• MAINTENANCE : Maintained the implemented seasonal/ eventual
VM changes till the end of seasons/ events very well and
changed again to the new seasons/ events when required.
8. CUSTOMER SERVICE & AFTER
SALE SERVICE MANAGEMENT
• BUILDING RELATIONSHIP: Motivated team to maintain an ambience
where our customers can enjoy an unmatched quality along with a
world class customer service experience to ensure we build
relationship with our customers by practical application of Golden
Rules of Customer Service.
• DATABASE MANAGEMENT: Uploaded customers database in
ORPOS on day to day basis, maintained records for upcoming
promotions, offers, seasonal, occasional & eventual launches and
shared the same with concerned marketing team.
• AFTER SALE SERVICES MANAGEMENT: Provided our customers
with a world class customer services experiences in past 12 years
successfully and built relationship efficiently. Helped the customers for
their After Sale Services needs (exchanges & refunds) and trained the
team in problem solving, decision making & trouble shooting
techniques.
9. ACCOUNT MANAGEMENT
• IN STORE ACCOUNTS STATEMENTS: Maintained the daily cash
operation within the audit & sops defined guidelines.
• ADMINISTRATION MANAGEMENT: Maintained sales reports, petty
expenses statements, banking & cash reconciliation statements,
team’s over time & incentives statements, as per the audit & sops
defined guidelines. Sent the same to the Head Quarters at regular
intervals.
• CUSTOMER’S FEEDBACK MANAGEMENT: Maintained customer’s
feedback records and uploaded the same on ORPOS on day to day
basis. Maintained Courier Sales & Solved quality related issues
efficiently.
• BULK BUYERS & CORPORATE QUERIES: Assisted the bulk buyers
& corporate sales queries very proficiently and reported the same to
the concerned department at Head Quarters.
10. PEOPLE MANAGEMENT
• TRAINING & INDUCTION PROGRAM: Conducted induction program
and various training secessions for the team members.
• TEAM BUILDING & MOTIVATION: Conducted team briefings on day
to day basis for the clear understanding of the business performance
and hence motivated the team members by inter staff competition to
achieve their given targets.
• TASK DELEGATION & MONITORING: Given tasks to each individual
team member, monitored their progress on it & helped them to
complete their given tasks within the given time frames.
• ONE TO ONE: Analyzed each individual team member’s, their
department’s & store performance on weekly basis and hence
conducted one to one secessions to introduce them with the business
performance.
• ANNUAL APPRAISALS: Analyzed each team member’s, their
department’s & store performance on annual basis and hence
conducted their Annual Appraisals.
11. FLOOR MANAGEMENT
• INVENTORY REPLENISHMENTS: Analyzed the required
inventory/product replenishment standards & advised the corrections
incase if any required to rectify the same across the store & window
displays.
• VISUAL MERCHANDISING STANDARDS: Analyzed the visual
merchandising standards and advised the corrections incase if any
required to rectify the same across the store & window displays.
• MARKETING MATERIAL & VM DISPLAY AIDS: Analyzed the usage
of marketing material & vm display aids standards and advised the
corrections incase if any required to rectify the same across the store
& window displays.
• HOUSEKEEPING: Analyzed the cleanliness all across the store and
advised the corrections incase if any required to rectify the same and
to maintain a hygienic consumer friendly environment.
• STORE AMBIENCE: Analyzed that the A.C, lights, music is set at all
the time and the floor is always free of unnecessary stuff to offer a
friendly store ambience for the customer to shop.
12. AUDIT & SOPS MANAGEMENT
• Business reports are analyzed, team is briefed, weaknesses are identified, the same are under
action plan where applicable, the store management team is aware and records are filed.
• Inventory is replenished on floor as per MBQ, non-moving & end range is consolidated, damages
are extracted & processed, global counts is happening weekly, records are filed.
• Promotions & offers are implemented, stocks are available in sufficient quantity to support the
business & customers, team is focused to promote the same and records are filed.
• Store, Window displays, Focal walls & Focal tables are set as per the current season,
merchandise is laid out accordingly, seasonal guidelines is implemented and records are filed.
• Customers are attended with golden rules of customer service, feedbacks are logged &
uploaded, issues recorded are solved, customer damages are processed records are filed.
• Accounts are managed well, records are submitted to head quarters routinely, surprise cash
counts are happening, no discrepancies are found in cash and records are filed.
• People are aware of their Targets & Achievements, all are found well groomed & updated on
weekly news letter, trends, training modules, deficit in achievements & action plan to reach it.
• Floor was found well organized, lights, music & ac was in working condition, first aid box was
filled up & fire fighting equipments are serviced & tested regularly and records are filed.
• SM, VM, ASM, AVM & HK checklists are filled, previous audit findings are actioned & rectified,
back office & back store are found well organized and records are filed.
13. • Business Administration Records (Trade License, Sale
Permissions, Lease Agreement Records)
• Accounts Administrative Records (Daily Sales Report, Petty Cash
Report, Banking Records)
• People Administrative Records (Daily/ Monthly Staff Attendance,
Staff Personal Records, One to One, Training Records, Over time
Records, Incentive Records, Annual Appraisals Records and PIP)
• VM Administrative Records (Look books, Stories, Themes,
Seasonal Launch, Promotions & Offers Execution, Marketing
Material, VM Display Aids & Fixed Assets Records)
• Inventory Administrative Records (FIFO, Analysis Records,
Orders, In/ Out, Damages Records, Stock Take Records, Repair &
Maintenance Records and PSR & PMR Reports etc
ADMINISTRATION MANAGEMENT
14. BACKSTORE MANAGEMENT
• INVENTORY: Ensured that the inventory is always kept neatly brand
wise, department wise and sub-group wise in a top to bottom and left
to right sequence.
• VISUAL MERCHANDISING HUB: Ensured that the unused VM
material is always kept neatly in respective vm hub.
• MARKETING MATERIAL & VM DISPLAY AIDS: Ensured that the
unused vm display aids & marketing material are always kept neatly in
their respective hubs.
• DAMAGES: Ensured that the damage goods are always kept neatly in
their respective hubs well maintained at all times and their records are
updated on daily basis.
• FIXED ASSETS: Ensured that the fixtures & fixed assets are always
kept well organized in their respective hubs. The back of house is kept
neat and clean and is always kept free of any unnecessary obstacles.
15. HEALTH SAFETY/SECURITY MEASURES MANAGEMENT
• HEALTH & SAFETY MEASURES: Ensured that the First Aid Kit is
available and is always well equipped with the listed stuff in it at all times.
It is clearly visible and accessible to all with a designated graphic pointing
to reach it incase of emergencies.
• DCD GUIDELINES: Ensured that the fire extinguisher cylinders,
emergency lights, emergency exit signs, fire alarm, smoke detectors,
water sprinklers are all well set and in working condition as per the
guidelines issued by the Department of Civil Defense.
• SECURITY CONTROL: Ensured that the inventory is always displayed
after a careful inspection of security tags on it.
• ANTI-THEFT MACHINE: Ensured that the Anti-Theft Machines are
switched on during trading hours and are in working order at all times.
• SECURITY GUARD: Ensured that the security guard is always available
to attend the customers & belonging counters at entrance at all times.
• CCTV: Ensured that the installed CCTVs are operational and last 30 days
records are always available in it for a review.