Kevin Goodwin has over 7 years of experience in business and sports management. He currently works as a staff appraiser for a real estate appraisal firm, where he conducts property inspections and assessments. Previously, he worked as a relationship manager for a premium event ticket company, facilitating ticket purchases and providing excellent customer service. He is skilled in sales, customer service, training, and event management.

1. KK E V I N E V I N MM I C H A E L I C H A E L GG O O D W I NO O D W I N
210 Cindy Drive (716) 908-6939
Williamsville, New York 14221 kevingoodwin8@gmail.com
PP R O F E S S I O N A LR O F E S S I O N A L SS U M M A R Y U M M A R Y
Business and Sports Management Professional with a broad range of experience in sales, training, and
delivery of high quality customer service. Action oriented with a proven ability to work effectively both
independently and as part of a team.
Key Strengths:
• Building Strong Working Relationships with Peers, Senior Management, and Key Stakeholders
• Exceptional Interpersonal Communication and Customer Service Skills
• Creative Problem-Solving Ability with Strong Attention to Detail
• Training Team Members and Transferring Knowledge Effectively
• Excellent Planning, Time Management, and Organizational Skills
Functional Knowledge and Experience:
Training, sporting event ticket sales, customer service, project management, property inspections, brand
management, computer skills including Microsoft Word, PowerPoint, Excel, and the real estate marketing tool
iLookAbout.
PP R O F E S S I O N A L R O F E S S I O N A L EE X P E R I E N C EX P E R I E N C E
EMMINGER, NEWTON, PIGEON & MAGYAR INC. 2015 to Present
Staff Appraiser
Perform detailed inspections on properties located throughout New York State to determine their value,
collecting data and updating MLS reports used in valuation assessments for this full-service real estate
appraisal and consulting firm located in Buffalo, NY.
• Selected as one of two employees to conduct a town-wide reassessment project in Walton, NY,
currently completing assessments on time and within budget.
• Collaborate with town assessor, town supervisor, and town residents and provide updates regarding
progress on the reassessment project.
• Train new field inspectors on inspection process to ensure accuracy, consistency and thoroughness
of appraisals and delivery of the highest quality customer service.
• Participate in informal review hearings with residents of Western New York, educating residents on
the process to help minimize concerns regarding assessed property values.
VIP SEATS 2012 to 2015
Relationship Manager
Facilitated the purchase of tickets to major sporting events, concerts, and theatre events worldwide, providing
customers with the highest level of service for one of the leading providers of premium event tickets to both
the travel and concierge industries throughout North America.
• Trained new employees on the proper use of the company’s inventory point of sale used to conduct
sales, refunds, and edit customer information as needed.
• Oversaw all ticket orders, quality of customer service, and sales during the company’s most
profitable year in 2013 to 2014.
• Assisted customers with the purchase and delivery of ticket packages at two Super Bowls and one
Stanley Cup Playoff game, working onsite to ensure a top-notch customer service experience.
• Reconciled checks, cash and other forms of payment from orders placed through the website, by
phone, and through office sales.
• Assisted with brand development and website traffic growth.

2. KEVIN MICHAEL GOODWIN PAGE 2
PP R O F E S S I O N A L R O F E S S I O N A L EE X P E R I E N C E X P E R I E N C E ( C( C O N TO N T . ). )
BUFFALO BISONS BASEBALL Summer 2011
Sales/Merchandise Intern
Key contributor to the sale of tickets to major sporting events, concerts, and theatre events worldwide,
assisting customers with ticket purchases via phone, website, and walk in orders.
• Selected to train new interns for both the sales and merchandising departments, coaching and
enhancing their customer service skills, assisting them with information related to the ballpark, and
training them on how to use both departments point of sale.
• Actively participated in baseball events, concerts, and wrestling events, in addition to the 2012 Triple
A All Star game, assisting baseball fans from all over the country.
• Gained valuable customer service and problem-solving skills and learned how to transfer knowledge
effectively to team members and customers.
VV O L U N T E E R O L U N T E E R EE X P E R I E N C EX P E R I E N C E
Faculty Student Association, Member, Assisted in the prep of dining halls throughout the campus, 2010 to
2012
Sports Management Club, Worked sporting events throughout the year on campus including concessions,
security, and running the scoreboard, 2010 to 2012
Brother-2-Brother, Member of this multicultural club used to promote diversity and togetherness, 2009 to
2010
Club Lacrosse, Held practice and team meetings once a week, traveled throughout New York State to play
other colleges, 2009 to 2011
EE D U C A T I O ND U C A T I O N
STATE UNIVERSITY OF NEW YORK AT FREDONIA
Bachelor of Science, Sports Management, 2012
Minor: Business Administration