Tim Omi is an experienced customer service representative seeking new opportunities. He has over 10 years of experience in environmental services and waste disposal, most recently working at Clean Harbors Environmental Services where he improved scheduling practices and maintained a 100% customer retention rate. His background also includes work at Fremouw Environmental Services and PSC Environmental Services. He is proficient in various software programs and has expertise in areas like manufacturing waste, business relationships, and project management.

1. 1266 Lodestone Drive  San Jose, CA, 95132  650.888.9409  omi.tim@gmail.com
TIM OMI
Enthusiastic communicator with a robust work ethic and the ability to thrive in both individual/team environments.
Deadline-driven professional equipped with a patient personality, strong interpersonal skills, and success as a quick
learner. Well-rounded background includes exceptional problem solving skills, leadership, and effective team building.
Technologically proficient in AS 400 Preview, Microsoft Office, QuickBooks, Salesforce, and various chemical databases.
Areas of Expertise include:
✓ Manufacturing Waste
✓ Scheduling Techniques
✓ Business Relationships
✓ Technical Systems
✓ Biohazardous Waste Disposal
✓ Standard Operating Procedures (SOPs)
✓ Staff Training & Development
✓ Environmental Services
✓ Project Management
✓ Vendor Negotiation
✓ Conflict Resolution
✓ Sales
EXPERIENCE & NOTABLE CONTRIBUTIONS
CLEAN HARBORS ENVIRONMENTAL SERVICES San Jose, CA 2013 – Present
CUSTOMER SERVICE REPRESENTATIVE
Streamline daily operations by conducting successful customer inquiry responses, managing outside vendors,
preparing sales quotes, resolving billing discrepancies, and promoting interdepartmental teamwork.
KEY ACCOMPLISHMENTS:
● Improve practices for an internal disposal facility’s scheduling needs through initiation of a new, useful spreadsheet.
● Lead client relations efforts through the simultaneous management of 50+ clients, continuous new customer lists, and
consistently maintaining a 100% assigned customer retention rate.
● Recognized for successfully managing a heavy work load in a deadline-driven environment.
FREMOUW ENVIRONMENTAL SERVICES San Francisco, CA 2012
TECHNICAL SERVICE REPRESENTATIVE
Spearheadedcustomerserviceeffortsbyoverseeingsales quotes,workorders,hazardouswaste manifests, data entry,
billing issues, vendor relations, and compliance with Federal EPA and California Hazardous Waste Regulations.
KEY ACCOMPLISHMENTS:
● Liaised between the entire Sales Department and Project Managers and consistently collaborating with team members
across various other departments.
● Grew professional and personal knowledge base by learning QuickBooks for invoice processing purposes.
● Achieved self-instruction of the company’s dispatch system to direct Drivers and Field Technicians for special projects.
PSC ENVIRONMENTAL SERVICES Santa Clara, CA 2006 – 2010
CUSTOMER SERVICE REPRESENTATIVE
Exceeded metrics and deadlines by preparing sales quotes, initiating prompt follow-up on customer orders,
dispatching internal/external transporters across the state, and managing accurate customer files.
KEY ACCOMPLISHMENTS:
● Entrusted with a new, long-term business contract due to rapidly responding to a chemical issue, preparing an
appropriate price quote, and coordinating a successful disposal mission.
● Credited with the creation of a Pricing Manual for use within specific divisions in addition to a key spreadsheet which
outlined each waste system’s timeline and pricing matters.
● Ensured the business and loyalty of a major client by providing a customized, detailed procedure which streamlined
service orders, dates/times of receipt, and service completion.

2. 1266 Lodestone Drive  San Jose, CA, 95132  650.888.9409  omi.tim@gmail.com
PREVIOUS EMPLOYMENT
APPLIED BIO SYSTEMS (through KELLY SCIENTIFIC RESOURCES) Burlingame, CA
CRM ADMINISTRATOR (2005 – 2006)
ONYX ENVIRONMENTAL SERVICES (through AEROTEK) San Francisco, CA
ENVIRONMENTAL TECHNICIAN (2005)
EDUCATION
Bachelor of Arts – Geography
SAN FRANCISCO STATE UNIVERSITY| San Francisco, CA