Karim Ahmed Hamza is seeking a challenging position utilizing his skills in leadership, practical experience, and acquired skills. He has over 13 years of experience in banking operations and customer service roles. His most recent role was as Service & Control Manager at a bank in Alexandria, Egypt from 2009 to present. He has a bachelor's degree in accounting and certifications in public relations, marketing, and ICDL.

1. KARIM AHMED HAMZAKARIM AHMED HAMZA
PERSONALPERSONAL INFORMATIONINFORMATION
Address: 34 Armant st. Cleopatra, Alexandria, Egypt
Cell: +2 01226262905 - +2 01277740004
Residence: +2 034287769
Email: karimhamza1202@gmail.com
Birth Date: 02/11/1981
Nationality: Egyptian
Military Status Exempted
Driving License: Valid Egyptian
OOBJECTIVEBJECTIVE
Seeking a challenging position with a leading organization, in order to fulfill my ambitions, utilizing my practical,
leadership & acquired skills, & applying them in the work place in a way that enables me to improve my self, fill
higher positions, and merit everyone's trust
EEDUCATIONDUCATION
Bachelors Degree (Accounting) May - 2004
Faculty of commerce English department, Alexandria University Alexandria, Egypt
Certification in Public Relations & Marketing March - 2001
Mastering Public Relations & Marketing, San Giovanni Institute Alexandria,
Egypt
Egyptian Secondary School Diploma May - 1999
Mustafa Kamel School Alexandria, Egypt
Egyptian preparatory School Diploma May - 1996
Saint Mark College Alexandria, Egypt
Others:
Logistics course, Fieldwork Project (Moulinex) grade: very good
ICDL Certification supported from Unisco
WWORKORK EEXPERIENCEXPERIENCE ANDAND TTRAININGRAINING::
LocationLocation: Alexandria Loran – Egypt August 2009 - 2012: Alexandria Loran – Egypt August 2009 - 2012
LocationLocation: Alexandria Borg El-Arab – Egypt Dec 2012 till now: Alexandria Borg El-Arab – Egypt Dec 2012 till now
Service & Control Manager (Assistant Branch Manager)Service & Control Manager (Assistant Branch Manager)
Job Description:Job Description:
•• Ensuring full adherence & attachment to Bank’s proceduresEnsuring full adherence & attachment to Bank’s procedures
•• Reviewing and mutually sign all daily operational transactions, to ensure posting relative entries to properReviewing and mutually sign all daily operational transactions, to ensure posting relative entries to proper
accounts, after obtaining requested approvals, thus covering operational riskaccounts, after obtaining requested approvals, thus covering operational risk
•• Certifying and validating all daily operations entries & related batches for operations users, to ensureCertifying and validating all daily operations entries & related batches for operations users, to ensure
correctness of relevant transactions to meet the key control points & complete branch closure.correctness of relevant transactions to meet the key control points & complete branch closure.
•• Distribution of work among subordinates to ensure proper setting of priorities as regards work flow.Distribution of work among subordinates to ensure proper setting of priorities as regards work flow.
•• Performing periodic inventory to the secured items & existing custody (Drafts, Local Bills, Clearing Notes,Performing periodic inventory to the secured items & existing custody (Drafts, Local Bills, Clearing Notes,
Deposit ReceiptsDeposit Receipts,, Withdrawal Slips, Deposit Certificates, keys, combinations.....etc) of Operations area asWithdrawal Slips, Deposit Certificates, keys, combinations.....etc) of Operations area as
to meet the control measureto meet the control measure
•• Reviewing and approving the monthly statistics related to Operations, and its dispatch to the appropriateReviewing and approving the monthly statistics related to Operations, and its dispatch to the appropriate
Officials at the Head Office, to meet the fundamental monitoring points (PSF).Officials at the Head Office, to meet the fundamental monitoring points (PSF).
•• Controlling the Branch expenses, and mutually approving and signing the expenditure entries belonging toControlling the Branch expenses, and mutually approving and signing the expenditure entries belonging to

2. the Branch, to ensure proper spending and reducingthe Branch, to ensure proper spending and reducing Bank's expenses.Bank's expenses.
•• Appraising, recognizing, educating and coaching his/her staffAppraising, recognizing, educating and coaching his/her staff
•• Providing best blend of customer service across operational areaProviding best blend of customer service across operational area
•• On time incident & customer’s complain reporting, analyzing & recommending actions to be taken to avoidOn time incident & customer’s complain reporting, analyzing & recommending actions to be taken to avoid
re occurrencere occurrence
•• Anticipating expected problems & errors to avoid their realizationAnticipating expected problems & errors to avoid their realization
•• Full controlling on registers, files, customer’s checkbooks & returned checksFull controlling on registers, files, customer’s checkbooks & returned checks
•• Monitoring cash limit in the vault and ensuring that it is within limit and there is no ideal cashMonitoring cash limit in the vault and ensuring that it is within limit and there is no ideal cash
•• Performing monthly surprise cash count and inventory of blank drafts as well as undeliveredPerforming monthly surprise cash count and inventory of blank drafts as well as undelivered checkcheck books tobooks to
clientsclients
•• ATM replenishes and first level maintenance.ATM replenishes and first level maintenance.
• Handle activities of Trade to ensure clients satisfaction:
1 - Revising all stamped docs (Bill of leading , commercial invoice……etc.)
2 - Revising form 4.
3 - Revising declaration form.
Operating Environment:Operating Environment:
•• The daily operations have to be well defined, organized, and prioritized, to ensure execution of all dailyThe daily operations have to be well defined, organized, and prioritized, to ensure execution of all daily
clients and departments instructions.clients and departments instructions.
•• The Operations Area is the backbone area in the Branch, responsible for execution of all transactions withinThe Operations Area is the backbone area in the Branch, responsible for execution of all transactions within
the time frame set-up.the time frame set-up.
•• Operations Area is restricted for operations staff only, due to the sensitivity of types of operations, andOperations Area is restricted for operations staff only, due to the sensitivity of types of operations, and
custody of secured items.custody of secured items.
Communications & Working Relationships :Communications & Working Relationships :
The job holder has internal contacts with:The job holder has internal contacts with:
•• Branch Operations Team.Branch Operations Team.
•• Private / Corporate Account Officers.Private / Corporate Account Officers.
•• Trade Finance Officer.Trade Finance Officer.
•• Administration and subordinate staff.Administration and subordinate staff.
•• Branch Manager.Branch Manager.
•• Central Operations H.O.Central Operations H.O.
•• Head of OPS Division.Head of OPS Division.
November 2008 – August 2009November 2008 – August 2009
LocationLocation: Alexandria Borg El-Arab - Egypt: Alexandria Borg El-Arab - Egypt
Customer Service Operation Officer (Assistant Head of Operations)Customer Service Operation Officer (Assistant Head of Operations)
Job Description:Job Description:
•• Defined, organized and prioritized the daily operations to ensure execution of all daily clients andDefined, organized and prioritized the daily operations to ensure execution of all daily clients and
departments instructionsdepartments instructions
•• Reviewed and manually signed all daily transactions, Ensured posting relative entries to proper accountsReviewed and manually signed all daily transactions, Ensured posting relative entries to proper accounts
•• Performed periodic inventory to the secured items and existing custodyPerformed periodic inventory to the secured items and existing custody
•• Educated and coached team membersEducated and coached team members
•• Anticipated expected problems and errors to avoid their realizationAnticipated expected problems and errors to avoid their realization
•• Full controlled on registers, files, customer’s check books and returnedFull controlled on registers, files, customer’s check books and returned checkschecks
•• Monitored cash limit in the vault and ensure that it is within limit and there is no idle cashMonitored cash limit in the vault and ensure that it is within limit and there is no idle cash
•• Handled deceased accounts and distribution of the heritage in coordination with legal departmentHandled deceased accounts and distribution of the heritage in coordination with legal department

3. March 2008 – November 2008March 2008 – November 2008
LocationLocation: Alexandria Bab Shark (Main Branch) and Borg El-Arab - Egypt: Alexandria Bab Shark (Main Branch) and Borg El-Arab - Egypt
Customer Service OfficerCustomer Service Officer
Job Description:Job Description:
•• Was Responsible for Issuing & breaking time deposits and certificates of deposit (T/D&C/D).Was Responsible for Issuing & breaking time deposits and certificates of deposit (T/D&C/D).
•• Was Responsible for Issuing & breaking bank draft, certified checks (both in LE & foreign currency).Was Responsible for Issuing & breaking bank draft, certified checks (both in LE & foreign currency).
•• Was Responsible for internal transfer between accountsWas Responsible for internal transfer between accounts
•• Was Responsible for outgoing remittanceWas Responsible for outgoing remittance
•• Received client instructions, validated and obtained necessary approvals, forward to concernedReceived client instructions, validated and obtained necessary approvals, forward to concerned
departments to ensure final execution on timedepartments to ensure final execution on time
•• Handled decentralized client’s requestsHandled decentralized client’s requests
•• Handled Customer queries and complaintsHandled Customer queries and complaints
•• Ensured posting of bank charges related to customer service in accordance to the bank’s tariffEnsured posting of bank charges related to customer service in accordance to the bank’s tariff
•• Was responsible for safe keeping of client’s check books until delivery to clientsWas responsible for safe keeping of client’s check books until delivery to clients
•• Received, processed and file stop payment instructionsReceived, processed and file stop payment instructions
September 2007 – March 2008September 2007 – March 2008
LocationLocation: Alexandria Bab Shark (Main Branch) - Egypt: Alexandria Bab Shark (Main Branch) - Egypt
Head Teller.Head Teller.
Job DescriptionJob Description::
•• Sent& Received Cash provisions & retours from / to teller (Excels, System & Physical)Sent& Received Cash provisions & retours from / to teller (Excels, System & Physical)
•• All REMOP (Sending & Following up)All REMOP (Sending & Following up)
•• Was Responsible for reach Co. cash deposit (Daily average 20 Transactions)Was Responsible for reach Co. cash deposit (Daily average 20 Transactions)
•• Followed up all delayed replies for cheques sent to other branches for any problem (insufficient fund, Sig.Followed up all delayed replies for cheques sent to other branches for any problem (insufficient fund, Sig.
Ver. etc)Ver. etc)
•• Cash shipping from /to Alex branch (on a daily basis)Cash shipping from /to Alex branch (on a daily basis)
•• Exchanged Companies’ transactions (Selling & buying foreign Currency, Sending mails to treasury toExchanged Companies’ transactions (Selling & buying foreign Currency, Sending mails to treasury to
obtain rates approvals )obtain rates approvals )
•• Handled HNWC cash transactionsHandled HNWC cash transactions
•• Monthly cash statisticsMonthly cash statistics
•• Liaison staff between IT Dept. & Branch for IT ProblemsLiaison staff between IT Dept. & Branch for IT Problems
May 2007 – September 2007May 2007 – September 2007
LocationLocation: Alexandria Bab Shark (Main Branch) - Egypt: Alexandria Bab Shark (Main Branch) - Egypt
Post:Post: Senior Associate (Uniteller)Senior Associate (Uniteller)
Function:Function:
• Operation (cash department) responsible for:Operation (cash department) responsible for: All cash transaction such as:
Cash withdrawals and deposits, Check withdrawals and deposits and exchange foreign currency.
In House training: Business Etiquette - Customer Centric – New Check LawBusiness Etiquette - Customer Centric – New Check Law

4. January 2005 - April 2007January 2005 - April 2007
LocationLocation: Alexandria Sporting Club - Egypt: Alexandria Sporting Club - Egypt
Job DescriptionJob Description::
•• Customer Services for four months, cash department (teller and sundries) such as:Customer Services for four months, cash department (teller and sundries) such as:
•• Was Responsible for Proficient with all cash transaction Cash withdrawals and deposits, Check withdrawalsWas Responsible for Proficient with all cash transaction Cash withdrawals and deposits, Check withdrawals
and deposits and exchange foreign currency.and deposits and exchange foreign currency.
•• Was Responsible for Issuing & breaking time deposits and certificates of deposit (T/D&C/D).Was Responsible for Issuing & breaking time deposits and certificates of deposit (T/D&C/D).
•• Was Responsible for Issuing & breaking bank draft, certified checks (both in LE & foreign currency).Was Responsible for Issuing & breaking bank draft, certified checks (both in LE & foreign currency).
•• Was Responsible for internal transfer between accountsWas Responsible for internal transfer between accounts
•• Was Responsible for outgoing remittance (Basic appreciation)Was Responsible for outgoing remittance (Basic appreciation)
•• Was Responsible for issuing letter of guarantee (LG) (Basic appreciation)Was Responsible for issuing letter of guarantee (LG) (Basic appreciation)
In House trainingIn House training:: New check’s Law, supper teller work shop, compliance courseNew check’s Law, supper teller work shop, compliance course..
August- November 2004August- November 2004
Carrefour Hyper Market Training in cash department, City center Alexandria.Carrefour Hyper Market Training in cash department, City center Alexandria.
Summer 2002Summer 2002
Training in MIBANK EGYPT (Bills department)Training in MIBANK EGYPT (Bills department)
OOTHERTHER QQUALIFICATIONSUALIFICATIONS & I& INTERESTSNTERESTS
 Excellent command of English & French.
 Excellent communication skills and self-correspondence,
 High proficiency in working with accuracy and speed in word processing, Excel, Access & PowerPoint.
 Flexible in situations requiring efficient & prompted time management and response.
 Familiar with Internet and e-mail applications.
 Highly motivated, dynamic, team oriented, self –starter with excellent organizational & creative skills.