1. Mahmoud Ismail Ibrahim
21 port said st, warak, Giza egypt
E-Mail: Mahmoud.Ismail@barclays.com
Mikhalaf83@gmail.com
Mobile Phone: +201000079530 & 01068863300 residence Phone: +202 35438350
Personal Information
Birth Date 6/5/1983
Nationality Egyptian
Current Employer Barclays Egypt
Career Objectives
Seeking a challenging job in a multinational organization which provides a continuous development to my
career path
Education
Bachelor of Commerce Cairo University
Specialty Accounting
Graduation Year 2005
Study Briefing:
The dramatic changes that have taken place in the banking systems of industrial countries in recent years
with the advent of new information technologies, financial disintermediation, deregulation, and increased
rivalry have forced banks to reconsider their positioning in a changing industry facing an uncertain future.
One of the critical issues banks must face is the choice between specialization of activities and the provision
of universal financial services, that is, whether they are specialized banks or universal banks.' Each of these
categories contains a number of models that share features of the other category. For example, within the
category of universal banks, there are those that offer a very broad range of services and those that, in
addition, invest directly in the equity of non-financial companies.
Work Experience
Sept 2013 working as customer Experience Executive:
To ensure that Customer Service standards are maintained within the branch,
Work on Cross Selling banking products to existing customers, generate leads to sales and
Service team and act as a primary coordinator for all administrative activities that supports
Branch Manager manages daily activities.
 To deliver exceptional retail business performance through sales performance, excellent
customer servicing and query resolution.
 Own and manage customer queries and complaints by taking ownership and resolving in a
timely manner.
 Act as a spokesperson for the branch explaining sales campaigns and promotions to customers
and works on closing cross sell deals to existing customers.
 Act as service champion in the branch by communicating and coaching service initiatives to
branch staff and showing branch staff an example through personal actions.
 Act as the first channel in implementing the Retention Strategy, by talking to the customers
who want to close their accounts and offering those alternative solutions.
 Use the Branch Quality Control Checklist as guidance for the daily look and feel of the Branch
and make sure actions are taken whenever a gap in the “Quality Standards” is identified and
follow up through closure.
 Ensure that product brochures, campaign merchandising is always adequately stocked and
updated.
 All tasks related to branches all trade finance transaction like ( letter of guarantees , LC’s ,
Form 4 , settelment BC’s )

2.  Opening accounts all kind of accounts, TD’s & CD’s good experience about all procedures.
 OD’s and loans procedures.
 Champion for record managements.
 Champions for fixed assets.
RCA Executive:
 Ensure that the security point of contact is in place and has a letter or memo of appointment
security checklists are in place and any malfunction is reported.
 Physical checking of visitor log at the branch, as well as Observation by trying to access the vault
using access cards related to any staff other than branch operations.
 Check that vault combination is serviced whenever the custodianship has been changed due to
vacations (in case of one key and combination), resignations, and transfers by a qualified
technician. The identity of the technician must be clearly established before he is allowed access to
the vault and other secure areas.
 Check key register to ensure that any combination changes are recorded mentioning the reason.
 Check sealed envelope register along with other branches letters to be matched.
 Check relevant letters to ensure other branch/bank receiving stamp & signatures are in place &
verified
 Check key register to ensure: Duplicate set of keys rotation is taking place every six months. On a
Semi Annual basis, a Rotation of at least one of the main vault keys between the main custodian
and his alternate is taking place for one month (as a minimum )
 Check that prior approval from home branch had been granted for refusals of cheques and that all
reason to return the cheque unpaid is stated in the slip. Check that no checks were returned for
reason dormancy status Check that Ret Chq commission is deducted.
 Oct 2014 Till on going
Anti-Money Laundering Executive (AML)
 To Support Barclays Bank Egypt in monitoring the anti-money laundering, sanctions and financial
crime policies in accordance with Barclays group requirement
 To ensure proper timing handling to compliance concerns related to customers and unusual
transactions
 To Support financial crime investigations and responding promptly/adequately to compliance
information and documentation requested
 To communicate effectively/proficiently with customers and branch staff for timely adequate
responses to compliance queries regarding customer transaction
 To ensure that the co-ordinations with compliance is done in a timely fashion and all inquiries are
covered
 To effectively work on updating the customers profiles with up to date customer information and
expected transactions for appropriate compliance review versus actual account transactions.
From Jul 2009 working as teller at Barclays bank Egypt, Branch operations department
Responsibilities:
 Controls and checks relating to the counter and cash control.
 Joint custody of the note reserve safe.
 Control of cash holdings and completion of related documentation.
 Balance of total of pooled till cash to Cash Account balance, investigate and resolve differences
Supervise (with senior custodian) receipt and remittance of cash via security carriers
 Cash deposit
 Cash withdrew
 Foreign exchange
 Cashing checks
 Cash shipment
 Ensure that all counter transactions are achieved according to bank policies and procedures
 Replace head teller in case of any absence or annual leave.

3. Senior Teller (Branch Operation Department) - Barclays Bank Egypt.
 Undertake end to end cashier duties as well as managing timely cash evacuation and
balancing of till, ensuring excellent customer service at the counter.
 Undertake all end to end banking hall duties e.g. mailing, plastics, cheque book & statement
transactions and processes.
 Participate in the branch sales initiatives by effective lead generation.
 Own and manage customer queries and complaints by taking ownership and resolving in timely
manner.
 Comply with all relevant legislation e.g. KYC, banking code, service standards, fraud prevention
and money laundering procedures.
 Ensure compliance with operational risk & rigour requirements.
 Liaise with centralized operations department on all operations related issues.
 Build excellent relationships with others key functions that interface with retail to insure seamless
service to our customers
 Participate fully and ensure that all operations & back office duties are met in the branch
Acting As Operation Team Leader- (Operation Department)-Barclays Bank Egypt
 Responsible for all operation and cash procedures in the branch.
 Support the operation staff to own and manage customer queries and complaints by taking
ownership and resolving in a timely manner.
 Lead operation staff to ensure that branch operations duties are carried out on a timely basis
ensuring the provision of world class customer service.
 Build excellent relationships with others key functions that interface with retail to ensure seamless
service to our customers.
 Supervise (with custodians) the receipt and remittance of cash via security carriers.
 Balance total of pooled till cash to cash account balance, investigate and resolve differences.
 Oversee controls and checks relating to the counter and cash control for the outlet.
 Ensure the timely distribution of incoming mail to support branch teams in dealing with customer
requests regarding operation work.
Oct 2006 till July 2009
Working in Central service department in Barclays Egypt
Training Courses
Money market fund training.
ICDL Ministry of communications.
Sales course New Horizons co.
English course A U C
English course E.B.I
Legal course Barclays training center
World class Customer service Barclays training center
Time management Barclays training center
Effective communication Barclays training center
Customer Service Excellence course Quest center
Money Laundering & anti Money Laundering (AML) Operations.
Sanctions and Compliance

4. Skills
Communication Skills
Arabic language – mother tongue
English – good (spoken – Written)
PC Skills windows 2000, XP
Office:
Microsoft word, XP
Microsoft Excel, XP
Microsoft power point , XP
Microsoft access , XP
Internet
Maintenance (software)
Business skills:
 Good organizational skills
 Good oral communication skills
 Networking
 Team working
 Good numeracy and analytical skills
 Thoroughness
 Sensitivity
 Customer focused
Interpersonal Skills:
Ability to work under pressure.
Ability to work individual and as an effective team member.
Time management.
Strong communication skills.
Excellent presentation skills
Good analytical skills
Able to learn new tasks quickly and easily.
Eager to learn and beddable.