Karen Smith is a highly motivated business professional with over 20 years of experience as a business analyst. She has a track record of building relationships to understand business needs and develop requirements. She is experienced in line management, project management, process improvement, and health and safety advocacy. Her skills include requirements gathering, workshop facilitation, presentations, and stakeholder management. She has worked in various roles for organizations such as Amey, United Utilities, Littlewoods Retail, and NNC developing solutions that optimize IT use and improve customer experience.
Improving Performance through Business Process Reengineering White PaperDATAMARK
As many companies struggle with controlling costs and
improving organizational structure, executives often pursue Business Process Reengineering or BPR to manage people, process and technology within a holistic and departmental-compliant effort to better ensure alignment throughout the organization and deliver the expected results. Done well, customer service and satisfaction should flourish in kind.
Improving Performance through Business Process Reengineering White PaperDATAMARK
As many companies struggle with controlling costs and
improving organizational structure, executives often pursue Business Process Reengineering or BPR to manage people, process and technology within a holistic and departmental-compliant effort to better ensure alignment throughout the organization and deliver the expected results. Done well, customer service and satisfaction should flourish in kind.
Compliance is an essential part of HR, but it is always the bare minimum and should be assessed and analyzed as part of an overall culture strategy. Issuing a policy that says "We don't discriminate" is not the same as a comprehensive inclusion and diversity program.
Following the rules and filing reports are just part of creating a work environment where compliance happens on the way to larger goals for learning, performance, and wellness. But since HR never has to make the business case for compliance, it can be a persuasive approach to larger culture initiatives.
In this presentation, we survey compliance issues, who they affect, and why it's essential to see compliance as a culture issue.
You will learn:
- What compliance issues create risk for the organization.
- What compliance issues create risk for employees.
- Why people are the most important aspect of all compliance issues.
- When compliance problems are symptoms instead of causes.
- How to approach different compliance issues using tech, training, coaching and data.
- How to make compliance an effective part of a comprehensive approach to work culture and strategy.
The original webinar featured Mike Bollinger, Vice President-Thought Leadership and Advisory Services, Cornerstone OnDemand and Heather Bussing, Employment Attorney and Principal Analyst at HRExaminer.
Enterprise service management is finally a business realityFreshservice
ITSM Blogger Stephen Mann talks about using the ITSM Solution for Enterprise Service Management and the different benefits of it. He also highlights about how to improve the chances of getting Enterprise Service Management right.
Business Intelligence Analysis - The key to organisational and business successcssa
Cavin Griffiths, Executive Business Intelligence at Telkom discusses important of Business Intelligence in large organisations and the value add over time as more people buy into the philosophy.
Innovative Employee Solutions
9665 Granite Ridge Drive, #420
San Diego, CA 92123
http://www.innovativeemployeesolutions.com/
Innovative Employee Solutions specializes in payrolling and outsourced HR administrative services as the employer of record for various industries including technology, engineering, medical, insurance, clerical, research companies and many more.
A managed service provider (MSP) is an outsourced third-party company that distributes and assumes the responsibility of a defined set of everyday management services to its clients. It is a strategic approach to improving operations that is common with large enterprises as well as small and medium-sized enterprises, non-profit organizations, and governments.
Benefits
Cost Saving - With managed services, organizations can reduce operational costs, conserve capital budget, and lower IT operating expenses.
Focus on Core Businesses - The Managed Service Provider can handle mundane tasks. The client can get their work done efficiently without the distraction of technical troubleshooting.
Improved Vendor Management - A managed services provider can interface with vendors on behalf of a company, ensuring that any issues the business encounters should resolve promptly.
For more information on Managed Services contact Delta Data Mandiri.
The Agile Alliance has Stated in their ManifestoGlen Alleman
The Agile Alliance has stated in their manifesto, principles by which a process would be considered agile. These principles provide useful guidelines for evaluating a specific process as to its suitability to be considered agile. Like previous manifestos, there is some sense of political challenge to the establishment. Here's an assessment of those principles.
At West Monroe we work with banks and credit unions trying to transform their business with greater operational efficiency and through revenue diversification by improved cross-selling of non-interest products. We’ve worked with places like United Federal Credit Union and Midland States Bank to bring our consulting expertise in strategy, business process, and Salesforce.com as an enabling technology to fundamentally change their business.
In this webinar, Build Consulting expert Peter Mirus explains how to build a technology roadmap that will guide your organization to a successful future.
Peter draws on years of experience consulting with nonprofits on technology projects to give you practical steps to implement quickly.
Don’t miss this chance to learn how your organization can create a technology roadmap that is right for you.
As with all our webinars, this presentation is appropriate for an audience of varied IT experience.
Supporting the Health and Well-Being of Your Workers in a Post-Pandemic WorldWorkday, Inc.
As workers adjust to new routines brought on by the global pandemic, organizations are reimagining benefits packages to provide them with a broader approach to wellness.
Our HR leaders share how they’re approaching health and wellness and highlight areas of the organization you’ll want to focus on most to emerge stronger from the crisis.
Compliance is an essential part of HR, but it is always the bare minimum and should be assessed and analyzed as part of an overall culture strategy. Issuing a policy that says "We don't discriminate" is not the same as a comprehensive inclusion and diversity program.
Following the rules and filing reports are just part of creating a work environment where compliance happens on the way to larger goals for learning, performance, and wellness. But since HR never has to make the business case for compliance, it can be a persuasive approach to larger culture initiatives.
In this presentation, we survey compliance issues, who they affect, and why it's essential to see compliance as a culture issue.
You will learn:
- What compliance issues create risk for the organization.
- What compliance issues create risk for employees.
- Why people are the most important aspect of all compliance issues.
- When compliance problems are symptoms instead of causes.
- How to approach different compliance issues using tech, training, coaching and data.
- How to make compliance an effective part of a comprehensive approach to work culture and strategy.
The original webinar featured Mike Bollinger, Vice President-Thought Leadership and Advisory Services, Cornerstone OnDemand and Heather Bussing, Employment Attorney and Principal Analyst at HRExaminer.
Enterprise service management is finally a business realityFreshservice
ITSM Blogger Stephen Mann talks about using the ITSM Solution for Enterprise Service Management and the different benefits of it. He also highlights about how to improve the chances of getting Enterprise Service Management right.
Business Intelligence Analysis - The key to organisational and business successcssa
Cavin Griffiths, Executive Business Intelligence at Telkom discusses important of Business Intelligence in large organisations and the value add over time as more people buy into the philosophy.
Innovative Employee Solutions
9665 Granite Ridge Drive, #420
San Diego, CA 92123
http://www.innovativeemployeesolutions.com/
Innovative Employee Solutions specializes in payrolling and outsourced HR administrative services as the employer of record for various industries including technology, engineering, medical, insurance, clerical, research companies and many more.
A managed service provider (MSP) is an outsourced third-party company that distributes and assumes the responsibility of a defined set of everyday management services to its clients. It is a strategic approach to improving operations that is common with large enterprises as well as small and medium-sized enterprises, non-profit organizations, and governments.
Benefits
Cost Saving - With managed services, organizations can reduce operational costs, conserve capital budget, and lower IT operating expenses.
Focus on Core Businesses - The Managed Service Provider can handle mundane tasks. The client can get their work done efficiently without the distraction of technical troubleshooting.
Improved Vendor Management - A managed services provider can interface with vendors on behalf of a company, ensuring that any issues the business encounters should resolve promptly.
For more information on Managed Services contact Delta Data Mandiri.
The Agile Alliance has Stated in their ManifestoGlen Alleman
The Agile Alliance has stated in their manifesto, principles by which a process would be considered agile. These principles provide useful guidelines for evaluating a specific process as to its suitability to be considered agile. Like previous manifestos, there is some sense of political challenge to the establishment. Here's an assessment of those principles.
At West Monroe we work with banks and credit unions trying to transform their business with greater operational efficiency and through revenue diversification by improved cross-selling of non-interest products. We’ve worked with places like United Federal Credit Union and Midland States Bank to bring our consulting expertise in strategy, business process, and Salesforce.com as an enabling technology to fundamentally change their business.
In this webinar, Build Consulting expert Peter Mirus explains how to build a technology roadmap that will guide your organization to a successful future.
Peter draws on years of experience consulting with nonprofits on technology projects to give you practical steps to implement quickly.
Don’t miss this chance to learn how your organization can create a technology roadmap that is right for you.
As with all our webinars, this presentation is appropriate for an audience of varied IT experience.
Supporting the Health and Well-Being of Your Workers in a Post-Pandemic WorldWorkday, Inc.
As workers adjust to new routines brought on by the global pandemic, organizations are reimagining benefits packages to provide them with a broader approach to wellness.
Our HR leaders share how they’re approaching health and wellness and highlight areas of the organization you’ll want to focus on most to emerge stronger from the crisis.
Hello
I am recruiting for a Sr. Technology Demand Manager for Southern California Edison and If you are interested in the above OPEN position, please message me with your attached resume. I will call you within the same day!
Thank you
Scott Nguyen
An accomplished senior leader with over 25 years’ in progressive leadership roles in Information Technology, the last 15 years have been in executive level positions (VP/SVP/CIO/Consultant). Experience ranges across industries with current in Hospitality.
Owner of Technology Advisory Services, Inc. which provides technology leadership and advisory services in support of delivering the right solutions at the right time using effective right-sized governance practices.
Specialties include Business IT alignment, Governances including Executive Council and Steering Committee, Project Portfolio Management, Change Management, Resource Management, Vendor Management, Financial Management, contracts and agreements, effective communication, leadership and leadership development and talent optimization.
Dawn’s Information Technology Management experience is strong and encompasses all IT domain areas. She views IT as an integrated business and all departments need to operate in unison in support of delivering continuous results. Security, compliance and data protection are always in the forefront, strong talent management is expected and continuous improvement is part of core operations with expected high customer satisfaction results.
Dawn is passionate about helping and guiding organizations to embrace change using innovative approaches that challenges and delivers business results. She is recognized as a steady, trusted leader and partner who fosters and builds deep connections among organizational stakeholders and teams at all levels.
Dawn continuous to challenge herself to become a better version of herself in everything she does and she is grateful for the opportunities she has been privileged to experience through great partnerships. She brings this approach and attitude to every client and delivers expected results and more. She may join a team as a leadership consultant but always leaves as a trusted partner and advocate.
Disasters could cripple your organization, suspending mission-critical processes and disrupting service to your customers. These disasters could be man-made or natural in nature.
The Business Continuity Plan addresses an organization’s ability to continue functioning when normal operations are disrupted. A Disaster Recovery Plan is used to define the resources, action, tasks, and data required to manage the business recovery process in the event of a disaster.
In this workshop you learn to identify vulnerabilities and implement appropriate countermeasures to prevent and mitigate threats to your mission-critical processes. You will learn techniques for creating a business continuity plan (BCP) and the methodology for building an infrastructure that supports its effective implementation.
Benefits of Attending:
Using a carefully selected case study, course participants will:
- Create, document and test continuity arrangements for an organization
- Perform a risk assessment and Business Impact Assessment (BIA) to identify vulnerabilities
- Select and deploy an alternate site for continuity of mission-critical activities
- Identify appropriate strategies to recover the infrastructure and processes
- Organize and manage recovery teams
- Test and maintain an effective recovery plan in a rapidly changing technology environment
Exclusive:
- Bring your BCP/DRP for private consultation review
- BCP/DRP Step-by-step Guide
- BCP/DRP templates and worksheets to aid you in applying and putting into practice what you have learned from this workshop
- FREE CD containing course material, case studies, and other related items of the training workshop
Who should attend:
- Vice Presidents, Directors, General Managers
- Chief Information Officers
- Chief Security Officers
- Chief Information Security Officers
- Chief Technology Officers
- Heads of Departments in Information Security Management
Contact Kris at kris@360bsi.com to register.
1. Karen Smith
76 Gilderdale Close Birchwood, Warrington, WA3 6TH 01925 838276, 07725362235 Karen.lyness@uuplc.co.uk
Page | 1
Profile
Highly motivated business professional with a successful track record of over 20 years of working in partnership with key
business stakeholders to optimize the use of IT in their sectors. I have a talent for quickly and effectively building relationships
and working in a collaborative manner to ensure needs are captured, articulated and transformed into clear requirements. I am
an experienced Line Manager of a team of Business Analysts and have been instrumental in pulling together a team ethic along
with the promotion of Business Analyst services, re-building failing relationships between the business and IT. In addition to
my current role, I am actively involved in an internal team focused on business as usual health and safety activity and I am
viewed as a keen advocate for all things health and safety. Consistent feedback is that I am flexible and versatile, able to
perform under pressure; unafraid to ask challenging questions and that I put the customer at the centre of everything that I do.
I thrive in deadline-driven environments; have excellent stakeholder management skills and work well both as part of and
leading teams.
Key Skills Summary
Business Requirement
Collation
Workshop Preparation
& Facilitation
Strong Presentation
Skills
Line Management of
People (Permanent and
Contractor Resource)
Process
improvement
Project
Management
Business Case
Development
ISEB Diploma in Business
Analysis
Lean Trained
Planning & Scheduling
Professional Experience
CUSTOMER FOCUS HIGHLIGHTS
Currently working as part of the IT Utilities function within Amey, to enable the implementation of Smart Metering
systems for our clients, in line with key government initiatives for all homes to have the option of a Smart Meter by
2020.
Worked closely with HR team to enable successful implementation of a company Share Scheme plan. Initially the
work had not had BA involvement but when engaged as part of the project team the HR lead quickly acknowledged
the value add I had provided, without which, the implementation would not have gone so smoothly.
Worked with colleagues in HR and Spain, to implement a new Talent Management system that would link to the
Ferrovial system already in use. I was instrumental in helping to identify and resolve differences within the systems
and assisted in reviewing training documentation and testing.
Undertaken work on a new Health and Safety System, coordinating activity and requirements from all of the Amey
business sectors
During my time at United Utilities I rebuilt relationships with the Property Services business users in Wigan, turned a
failing relationship into a positive customer experience, which was recognized via the award of both the monthlyand
quarterly ‘Our Champions’ award. Recently received feedback from the Business Continuity manager that he regards
me as an ambassador for IT.
At United Utilities I managed the derivation of requirements in a condensed timeline for a Capital Projects
Management System project, ensuring that the definition phase was completed in line with the SAP Programme, again
turned a relationship where there was negative engagement with IT into a positive business experience.
At United Utilities I was also involved in a project on Operator Self-Monitoring. I worked with the business to
understand their requirements, and manage expectations to deliver the right solution. Business user feedback from the
Environment Agency subsequently was the solution I was instrumental in deriving is one of the best solutions
implemented by a water company.
COMMUNICATION/INFLUENCING
Regularly act as the interface between third parties and multiplebusiness areas. I am the impartial facilitator who helps
to ensure that all parties remain focused on the attainment of the core goals.
I am often requested by the business as I am seen as a trusted member of IT. I have worked hard to develop this
network through my career development plan and via solid delivery. Contacts I have made on many of my projects still
2. Karen Smith
76 Gilderdale Close Birchwood, Warrington, WA3 6TH 01925 838276, 07725362235 Karen.lyness@uuplc.co.uk
Page | 2
see me as a ‘guide’ into IT as they know they can trust me to own their issues and concerns and see them through to
resolution. They know that I will deliver on actions I say I will undertake.
Facilitate sessions with diverse groups of users, including senior stakeholders and external third party companies. I
have regularly demonstrated my tenacity to attain the right solution, but via influencing and targeted questions, not at
the cost of relationships.
Working with business users as their initial interface into IT, working in a collaborative manner to understand root
cause and define solutions to resolve issues and ensure that any IT solutions implemented are aligned to strategy.
ANALYSIS/PROBLEM SOLVING
Derivation of business requirements from business users who typically come with point IT solutions not problems
they need resolved. Able to take an holistic view and ask questions to drill down to root cause, ensuring that the
solution delivered meets the real need
Application of tools and techniques to derive effective solutions, understanding the value of different methods and
their appropriate application. Demonstrated in the differing interactions between large scale project requirements.
PEOPLE MANAGEMENT/ENGAGEMENT
Undertaken Line Manager responsibilities for a team of 3 Business Analysts at Amey and 11 Business Analysts at
United Utilities
Ensure regular 1-2-1 sessions are undertaken along with monthlyteam meetings (including meetings with
team members based at a different location
Ensuring the allocation of correct resources to projects
Point of escalation for project issues in relation to BA activities
Promotion of BA services
Volunteer to lead H&S initiatives within IT
Maintaining and building relationships with the wider Amey group functions
Ensuring that as a function IT focus on ensuring the safety of the individual
At United Utilities I was a UU Ambassador for ‘Out and About’
Representing UU at external community based events
Promoting topics such as Water Efficiency with our customers
Providing advice and helping our customers with problems they might have, sometimes taking these back
to colleagues in other areas to ensure the queries are resolved in a timely manner to the satisfaction of the
customer.
Employment History
AMEY PLC
2014 – Present Senior Business Analyst
Providing analysis across Amey Group functional areas, recently moving to the Utilities functional area, specializing in
metering
UNITED UTILITIES PLC
2009 – 2014 Business Analyst, Senior Business Analyst, Lead Business Analyst
Providing analysis across all UU functional areas
2007 – 2009 Business Partner Analyst
Working with business partners supporting Customer Operations and Support Services functions
2004 - 2007 Business Analyst – Contract Solutions
Working on the British Gas Metering Contract providing analysis and implementation of business and industry
solutions
LITTLEWOODS RETAIL LTD
1988 – 2003 Computer Programmer, Systems Analyst, Principal Systems Analyst
NNC LTD
1980 – 1988 Computer Operator, Junior Programmer
3. Karen Smith
76 Gilderdale Close Birchwood, Warrington, WA3 6TH 01925 838276, 07725362235 Karen.lyness@uuplc.co.uk
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Education/Training
HNC COMPUTER STUDIES (1985)
ISEB DIPLOMA BUSINESS DEVELOPMENT (2008)
LEAN TRAINED (2010)