Karen Pierson is seeking a career change from retail to hospitality. She has 15 years of experience in customer service and retail. She has completed several diplomas in hospitality management, human resource management, and business management from Skills Australia Academy and Careers Australia. Her qualifications provide her with skills in food safety, responsible service of alcohol, and managing diversity in the workplace. She is currently studying a diploma of business and has past experience as an aged care cleaner and deli manager.