If it can go wrong, it will! How to bulletproof your user research. (Kathi Kaiser)

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UXPA International

UXPA 2014 Unconference presentation from Kathi Kaiser

If It Can Go Wrong, It Will:
How to Bulletproof Your User Research
@Centralis_UX @kathikaiser

A UX Tale…
@Centralis_UX@Centralis_UX @kathikaiser@Centralis_UX @kathikaiser

Risks about People
Face time with users is precious.
It’s our duty to make the most of it.
@Centralis_UX @kathikaiser

What Could Possibly Go Wrong?
@Centralis_UX @kathikaiser

What Could Possibly Go Wrong?
People Places
Technology
Random Acts of Chaos
Clients
Vendors
Participants
Stakeholders
You
Getting there
Gaining access
Distractions
Prototypes
Audio Quality
Camera Batteries
Remote Platforms
Severe Weather
Earthquakes
Terrorist Attacks
Power Outages

What Could Possibly Go Wrong?
Anticipate Prevent
Fix
Deal
Learn

What Could Possibly Go Wrong?
Inaccurate
Expectations
@Centralis_UX @kathikaiser

What Could Possibly Go Wrong?
@Centralis_UX
Conflicting Incentives
@Centralis_UX @kathikaiser

What Could Possibly Go Wrong?
@Centralis_UX
Unwanted Interference
Unwanted Interference
@Centralis_UX @kathikaiser

What Could Possibly Go Wrong?
@Centralis_UX
Tech Failure
@Centralis_UX @kathikaiser

How to Protect Yourself
@Centralis_UX @kathikaiser

How to Protect Yourself
Checklists
@Centralis_UX @kathikaiser

How to Protect Yourself
15
@Centralis_UX
Pack Lists
@Centralis_UX @kathikaiser

How to Protect Yourself
16
@Centralis_UX
‘Time Outs’
@Centralis_UX @kathikaiser

How to Protect Yourself
17
@Centralis_UX
Retros
@Centralis_UX @kathikaiser

How to Protect Yourself
18
@Centralis_UX
‘Murphy’s Journey Map’
@Centralis_UX @kathikaiser

How to Protect Yourself
19
@Centralis_UX
‘Murphy’s Journey Map’
@Centralis_UX @kathikaiser

A Happy Ending
@Centralis_UX @kathikaiser

A Happy Ending
21
@Centralis_UX@Centralis_UX @kathikaiser
Happy clients…

A Happy Ending
@Centralis_UX @kathikaiser
…and happy UXers.

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UXPA 2023: UX Enterprise Story: How to apply a UX process to a company withou...

UXPA International

How to build a UX Department from scratch, in an environment they think UX people do social media posters and posts! An agile implementation just started, and people are moving from a waterfall and ad-hoc mindset to agility. In this session, I will talk about my Journey to establish a UX Department for a company that is part of a global brand, but this local branch just started the digital transformation movement. Challenges like: spreading awareness and educating people about UX, hiring the right team, defining the right team structure, establishing workflow and day-to-day operations, and applying localization (non-western culture).

UXPA 2023: High-Fives over Zoom: Creating a Remote-First Creative Team

UXPA International

I started my current job in March of 2020. Many of us remember something clearly about the month that COVID started to shut things down. I remember being surprised to hear that my new on-site-only job would be starting in my living room over zoom. How do you lead a design team when none of the team members live near each other and creativity is highly collaborative? Taking from over a decade of working in HR software, I knew whatever I did needed to put people first. That what employees love about a job is often deeper than the work, it’s the culture, the relationships and people they work with. It’s the feeling that their work has value, and their contribution matters. In this talk I will walk though some of the rituals and best practices I have learned over the last two years building a remote-first creative team.

UXPA 2023: Behind the Bias: Dissecting human shortcuts for better research & ...

UXPA International

As humans, we are biased by design. Our intricate and fascinating brains have developed shortcuts through centuries of human evolution. They reduce an unimaginable load of paralyzing decisions, keep us alive, and help us navigate this complex world. Now, these life saving biases affect how we behave with modern technology. Understanding some of the theories and reasons why these biases exist is the key to unlocking their power. In this workshop we will cover some theories around how the brain works. We will review some of our mental shortcuts, take a look at some common biases, and learn how they affect our users, our research, and our designs. Lastly we will review some advantages of biases, and ways to identify and reduce bias. This workshop is targeted for designers who do their own research, and researchers looking to learn more about removing bias from their studies.

UXPA 2023 Poster: Improving the Internal and External User Experience of a Fe...

UXPA International

UXPA 2023 Poster: 5 Key Findings from Moderated Accessibility Testing with Sc...

UXPA International

UXPA 2023: Lessons for new managers

UXPA International

Are you new to UX management, or thinking of getting into management? Then this talk is for you. After reading countless books, attending countless trainings, mentoring and being menteed, nothing quite prepared me for management like my first year. I’ll share with you what I wish they’d told me. I’ll also share my process for generating team research roadmaps, establishing team values, keeping employees motivated, and not burning out.

UXPA 2023: Redesigning An Automotive Feature from Gasoline to Electric Vehicl...

UXPA International

Join us for an interaction design case study from the automotive industry. We created a Human-Machine Interface (HMI) for a vehicle feature that provides household-levels of power in electrical outlets for our customers to use at work and play. This case study will reveal: · Our debate of re-using version 1.0’s HMI vs designing a new user interface for the electric vehicle—when to break with consistency and why? · User research we conducted to guide our early design concept. · Paper prototypes we created to support our usability testing of the concept with vehicle owners. · How we solved internal debate over the interaction design in moving from internal combustion vehicles to electric vehicles. * Advice to help you evangelize user-centered design that is also brand-centered for a new product.

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