Kathy Campbell is an experienced People and Process Professional with a track record of facilitating meetings, planning processes, and guiding teams through strategic planning and process improvement. She excels at building relationships and designing collaborative solutions to elicit innovative ideas. Kathy has held various roles at major financial institutions, managing teams, redesigning processes, and partnering with business leaders on initiatives.

1. KATHY CAMPBELL
13 Hillcrest Lane
Kitchener, ON N2K 1S9
http://ca.linkedin.com/in/campbellkathy
519.745.9053 campbellkathy@rogers.com
SUMMARY
Energetic, creative People and Process Professional with solid experience and a successful track
record. Excels as a coach and person of influence with a focus on continuous improvement. Big
picture thinker, facilitator, process designer, relationship builder, and change manager. Thrives in a
fast paced environment and multi-tasks comfortably. Brings a genuine interest in people and
organizational capability. Delivers results with confidence, humility, and authenticity.
PROFESSIONAL EXPERIENCE
RESEARCH IN MOTION, Waterloo, ON 2009 – 2012
Enterprise Solutions Facilitator 2011 – 2012
Facilitated the rigors of effective meetings to address the dynamics of cross-functional, multi-level
authority and expertise of in-room and on-line participants.
• Created collaborative client relationships by developing working partnerships, resulting in
increased business for team.
• Planned appropriate group processes that substantially increased the number of like-minded
professionals that came together to solve business solutions.
• Guided management team through strategic planning, ensuring alignment with organizational
goals. Collaborated on the overall visions for the team, provided clear agendas and outcomes,
and debriefed after each session to ensure next steps were understood.
Enterprise Process Analyst 2009 – 2011
Provided high level leadership and expertise in the design of enterprise wide cross functional core,
supporting and management processes through the use of appropriate improvement methodologies.
• Identified strengths and areas for process improvement at the enterprise level, establishing links
between business strategies and improvement initiatives.
• Designed collaborative, facilitated solutions to elicit innovative concepts and ideas from the
business community. Used graphic facilitation techniques and tools to stimulate new thoughts
and ideas, enabling simple and clear communication to stakeholders. Used out of the box
thinking to get business stakeholders to migrate from current to future state processes.
MANULIFE FINANCIAL, Waterloo, ON 2007 – 2008
Business Consultant, Process Improvement
Managed review and implementation of large scale process improvements.
• Managed a team of 5 external consultants to remove barriers and roadblocks, ensuring success
which resulted in reduced time from 4 – 6 months to 4 – 6 weeks.
• Delivered a range of solutions for Virtual Team Building to bring diverse cultures to collaborate
with deeper understanding of how to work together.
• Participated, coordinated, and documented Information Systems Job Family Review from start-
up to implementation, providing a comprehensive guide to progression and career paths for all
roles.
• Researched and implemented a variety of tools to increase understanding of diverse cultures for
those traveling to other countries and experiencing other cultures.

2. KATHY CAMPBELL PAGE TWO
SUN LIFE FINANCIAL, Waterloo, ON 2001 – 2005
Organizational Capability Consultant
Aligned with Business Leaders to consult, plan, and execute initiatives related to people and
processes.
• Provided a systemic view of the business unit(s) and supported teams in reaching goals.
• Consulted with leaders on a variety of HR issues and opportunities including Organizational
Design, Rewards and Recognition, and Succession Planning, creating buy-in and ensuring input
was part of redesign efforts to the programs.
• Partnered with Human Resources to ensure delivery of initiatives and provided regular feedback
for continuous improvement of initiatives.
SUN LIFE FINANCIAL, Waterloo, ON 1984 – 2001
Held various positions including automation of manual accounting and business processes, leading
to a management position facilitating IT and Business Users in creating technology solutions.
• Managed a Special Projects Team of 10 – 12 people who became redundant due to automation.
Redeployed the entire team to new value added work across the division.
• Volunteered to deliver Total Quality Management workshops to Branch office staff across the
country, ensuring a renewed focus on customer requirements and high quality outputs.
• Participated in transformational change to reduce costs and increase efficiency, by
benchmarking other organizations’ processes and recommending process changes to achieve
better results.
EDUCATION
Business Organization and Management in Data Processing,
Technical College, Anderkoch Institute, Kitchener, ON
CERTIFICATIONS / ACCREDITATIONS
• Transformational Change • Advanced Facilitation and Group Process
• Change Management • Meyers Briggs Type Indicator – Step I and II
• Graphic Facilitation • Business Process Methodology
• Performance Management • Fierce Conversation
• Knowledge Management • Polarity Management
• Organizational Redesign • Emotional Intelligence
• Consulting Skills • Project Management
• Knowledge Management
PERSONAL INTERESTS AND ACTIVITIES
Facilitated Workshops for Kitchener-Waterloo Community Foundation and other charities
Managed the Library of Reading Materials for a local Thrift Store for a period of 1 year
Managed the co-ordination of the kitchen and volunteers for Hope Spring Educate and Celebrate
Dinner for 2 years