Jurisdiction Technology Contacts Event - What superintendents and trustees really think about IT
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This document summarizes the results of information sessions held with 174 participants including superintendents, trustees, IT leaders, and other educational leaders in Alberta, Canada. The sessions collected responses on how important technology is to enabling change, participants' involvement in strategic technology decisions, their confidence in making such decisions, how technology is included in strategic planning and budgeting, the reliability of critical IT services, and the role of the IT department. Key findings showed most felt technology was very important or difficult to enable change without, many were involved in decisions or consulted, and most saw the IT department as a service provider or education partner rather than just a cost center.
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Jurisdiction Technology Contacts Event - What superintendents and trustees really think about IT
- 1. What superintendents and trustees really think about IT Jurisdiction Technology Contacts Event – May 3, 2012
- 2. This won’t hurt a bit…
- 3. Maybe there’s a less…intense…way. Role Participants Alberta Education Information Sessions Superintendent 28 March-April 2012 Trustee 104 IT Leader 3 Five meetings Secretary-Treasurer 5 174 Participants Other Leader 34
- 4. This won’t hurt a bit… 1. Collect your responses 2. Share findings from the information sessions 3. Identify and analyze compelling findings 4. Gather your feedback
- 5. This session sounds… A. AWESOME! B. I’ll let you know when it’s over. C. This isn’t the SuperNet session? D. Huh? Sorry! I was playing Angry Birds.
- 6. Tell us who you are… A. IT Leader B. ET Leader C. Other Educational Leader D. Other
- 7. You tell us… How important do you think technology is or will be to enabling change in your jurisdiction? A. We cannot enable change without it B. Enabling change without it would be very difficult C. Enabling change without it is possible, but would take longer D. Except for very specific things, it is not necessary E. It is not at all necessary to enable change
- 8. They said… How important do you think technology is or will be to enabling change in your jurisdiction? Other Leader 35% 38% 15% 12% Secretary-Treasurer 75% 25% Trustee 36% 41% 20% 3% Superintendent 39% 39% 14% 7% We cannot enable change without it Enabling change without it would be very difficult Enabling change without it is possible, but would take longer Except for very specific things, it is not necessary
- 9. You tell us… How involved are you in making strategic technology decisions in your jurisdiction? A. Very involved in all decisions B. Involved in many but not all decisions C. Sometimes consulted or included in technology decisions D. Advised or informed, but not involved in technology decisions E. I am not involved in any strategic technology decisions
- 10. They said… How involved are you in making strategic technology decisions in your jurisdiction? Other Leader 21% 25% 14% 32% 7% Secretary-Treasurer 25% 50% 25% Trustee 7% 20% 39% 34% Superintendent 56% 28% 16% Very involved in all decisions Involved in many, but not all decisions Sometimes consulted or included in technology decisions Advised or informed, but not involved in technology decisions Not involved in any strategic technology decisions
- 11. You tell us… Considering cost, risks, and benefits, how confident do you feel in your knowledge of technology to make technology decisions for your jurisdiction? A. Very comfortable making technology decisions B. I consult with others before making technology decisions C. I let others take the lead in technology decisions if possible D. I avoid making technology decisions E. I am not included in making technology decisions
- 12. They said… Considering cost, risks, and benefits, how confident do you feel in your knowledge of technology to make technology decisions for your jurisdiction? Other Leader 9% 65% 26% Secretary-Treasurer 100% Trustee 11% 39% 40% 10% Superintendent 12% 68% 20% Very comfortable when making technology decisions I consult with others before making technology decisions I let others take the lead in technology decisions if possible I am not included in making technology decisions
- 13. You tell us… How is technology included in strategic decisions and budget planning by the leaders in your school jurisdiction? A. Essential part of planning for operational and capital funding allocations B. Considered after all other program and administrative planning is identified C. New project requests are reviewed if required D. Discussed as a cost centre/expense E. Not considered in strategic planning and budgeting, just a budget line item
- 14. They said… How is technology included in strategic decisions and budget planning by the leaders in your school jurisdiction? Other Leader 82% 18% Secretary-Treasurer 100% Trustee 82% 10% 6% 1% Superintendent 90% 0% 5% 5% Essential part of planning for operational and capital funding allocations New project requests are reviewed if required Discussed as a cost centre/expense Not considered in strategic planning and budgeting - just a budget line item
- 15. You tell us… How reliable are critical IT services to meet the needs of your jurisdiction? A. Regularly meet expectations B. Usually meet expectations C. Sometimes miss expectations D. Often miss expectations E. Have not set expectations for them to meet or miss
- 16. They said… How reliable are critical IT services to meet the needs of your jurisdiction? Other Leader 47% 27% 17% 7% 3% Secretary-Treasurer 40% 40% 20% 2% Trustee 45% 28% 21% 4% Superintendent 54% 27% 15% 4% Regularly meet expectations Usually meet expectations Sometimes miss expectations Often miss expectations Have not set expectations for them to meet or miss
- 17. You tell us… The IT department in my jurisdiction should be… A. A cost centre B. A service provider C. An education partner D. Leading significant educational innovation
- 18. They said… The IT department in my jurisdiction should be… Other Leader 4% 85% 12% Secretary-Treasurer 20% 60% 20% Trustee 7% 55% 38% Superintendent 4% 4% 64% 28% A cost centre A service provider An education partner Leading significant educational innovation
- 19. You tell us… Where was the biggest gap between your response and the responses provided by other leaders?
- 20. You tell us… What result surprised you?
- 21. You tell us… For the result with the biggest gap: What does this mean? For the most surprising result: What does this mean?
- 22. You tell us… For the result with the biggest gap: What action could be taken? For the most surprising result: What action could be taken?
- 23. Now what? Synthesis and analysis Planning next steps Communication
- 25. We’re in IT together. Angie Tarasoff Senior Manager, Technology Planning & Management Alberta Education, School Technology Branch angie.tarasoff@gov.ab.ca Erwin Loewen Advisor, Emerging Technologies Alberta Education, School Technology Branch erwin.loewen@gov.ab.ca
Editor's Notes
- Ever wish you could read the mind of your leader – so that you could really understand what he or she wants and needs…and what he or she really thinks about IT?Us too. But since province-wide EEGs are not a viable solution, we had to go to Plan B: ask them.
- Two goals: raise awareness of supports available to school jurisdictions with respect to IT Governance, IT Service Management and Information Security Management and gather input from participants to inform our agenda for the upcoming year.