A talk from the Inspire Track at AWE Europe 2017 - the largest conference for AR+VR in Munich, Germany October 19-20, 2017 Juergen Lumera (Bosch): The Future of the Workshop Mechanic - A Connected Workshop with AR as Overarching Technology The future of the automotive (and most likely any other industry) technicians workplace will be connected. This session will give an in depth view how AR is an essential part - or more precise the overarching backbone - of a connected workshop in a modern dealer ship.

1. AA-AS/PRM10| 09.026.2016
® Robert Bosch GmbH 2016. All rights reserved even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
THE FUTURE OF THE WORKSHOP MECHANIC
- A CONNECTED WORKSHOP WITH AR AS
OVERARCHING TECHNOLOGY
Juergen Lumera - Director AR Product Mangement

2. AA-AS/PRM10| 09.026.2016
® Robert Bosch GmbH 2016. All rights reserved even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Augmented Reality
in Service Environment
AR use case for workshop equipment
Augmentation of live data and
supporting information for technician
Ø How and where to adjust
Ø Live wheel alignment data
Ø Indication if values are within or out of
range
Ø Adjustment guidelines/information at the
wheel chamber
Ø Used on with tablets and smart glasses

3. AA-AS/PRM10| 09.026.2016
® Robert Bosch GmbH 2016. All rights reserved even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Current and future challenges in the workshop
The service technicians environment
More intelligent and
interdependent systems in
vehicle
• Electrical engines
• ADAS
• Automated & self driving
• Telematics
Missing experience
• New generation of service
technicians (the digital
natives generation Y and Z)
• New5 markets with different
education levels
Deals with advanced tools
to repair the vehicles
• ADAS calibration
• Remote diagnostics
More communication with the
customer
• Explanation of repair cost
• Guide the customer to
useful additional products
and services
Multiple data sources
• Vehicle
• Telematics
• Customer
• Tools
Increased training needs
due to
• Shorter model cycles
• Long time between
initial training and 1st
vehicle in workshop

4. Automotive Service Solutions | AA-AS/PRM10 | 4/30/2017
© Bosch Automotive Service Solutions GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Augmented Reality by BOSCH
AR as the User-Interface of the Connected Workshop
Step 1
Entrance Check
Step 2
Visualizing the
Results
Step 3
Diagnostics
Step 5
Customer
Presentation
Technician
Customer
Service Advisor
Technician Technician Sales
Step 6
Marketing
Step 4
Repair
Customer
Service Advisor
13

5. Automotive Service Solutions | AA-AS/PRM10 | 4/30/2017
© Bosch Automotive Service Solutions GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
AR Applied: The Connected Workshop
AR in Diagnostics – Live Data Display
„ Augmentation of live diagnostic results on
the corresponding position
„ Supports the repair process by displaying
live data, e.g. the wheel alignment,
including the adjustments performed by the
technician
Demo Available
15

6. Automotive Service Solutions | AA-AS/PRM10 | 4/30/2017
© Bosch Automotive Service Solutions GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
AR Applied: The Connected Workshop
AR in Repair – A Guided Repair
„ Guides the user step-by-step through a
repair procedure
„ Supports the learning process by intuitively
visualizing instructions and splitting the
Information in easily digestible chunks
„ All the necessary Information on one device,
accessibly at any time and superimposed on
the correct location
Demo Available
16

7. Automotive Service Solutions | Business Unit, Department | 4/30/2017
© Bosch Automotive Service Solutions GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
AR Applied: The Connected Workshop
AR in Customer Explanation – Park Pilot Sensors
„ Visualizes park pilot sensors that are usually
hidden from the eye
„ Supports the Customer Service Advisor by
making complex procedures easier to
understand
Demo Available
17

8. Automotive Service Solutions | AA-AS/PRM10 | 4/30/2017
© Bosch Automotive Service Solutions GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
AR Applied: The Connected Workshop
AR in Marketing – Windshield Wipers
„ Visualizes windshield wipers directly on the
customer’s car
„ Supports the Salesperson in up-selling by
presenting potential accessories
Demo Available
18

9. Automo&ve A*ermarket
Value contribu.on for workshop owners and mobility users by connec.vity and data
The workshop receives a
customer complaint via
video call.
Entrance Check
AR and highlighted points
support the Customer Service
Advisor explaining the repair
procedure to the customer
Customer Explanation
Technician receives
detailed error description
and repair instructions
on glasses
Repair
AR supports technician
by locating the exact
position of malfunctioning
components
Salesperson presents
additional accessories to
the customer during
video call
Marketing
AR visualization supports
the salesperson by
superimposing
accessories on the
customer’s car
Marketing Visualization
Main features
AR Glasses are controllable via gestures and voice commands
The right information at the right place and at the right time
AR Glasses are IoT ready
Entrance Check results
visualized on the
technician’s AR Glasses
Entrance Check Results
Technician can start in-
depth error analysis from
his Glasses
Diagnosis
Augmented Reality is the central user interface in the Connected Workshop
Key messages
Augmented Reality is the user interface of the future in the Connected
Workshop
The Connected Workshop benefits from AR in every step of the value chain
AR via Glasses allows “Hands Free” information access while working

10. AA-AS/PRM10| 09.026.2016
® Robert Bosch GmbH 2016. All rights reserved even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Summary: Augmented Reality for the connected workshop
10
Keep track with the progress
AR (Augmented Reality) is the most efficient way of delivering information for trainees, technicians, sales and end-
user by superimposing information where needed.
Problem to solve? How is AR supporting this?
► Increasing complexity of
information consumed by lower
skilled resources
► High cost in training/retraining
of resources with limited
knowledge retention
► Digital natives will be the next
generation of technicians
► Increased data sources
required to repair a vehicle
► Aggregate various information
sources – limit the need to collect
them
► Provide information only when
relevant and at the place where
needed
► Execute on demand training when
vehicle is 1st time in workshop
► Visualize complex information in
digestable chunks
AR makes the technician more efficient by improving information delivery

11. AA-AS/PRM10| 09.026.2016
® Robert Bosch GmbH 2016. All rights reserved even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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