1. Social Media’s Impact is
Transforming Markets
Solution-
Centric
versus
Buyer-Centric
Marketing
1 Do Not Distribute without Permission © Social Gastronomy LLC 2012

2. What is Buyer-Centric?
Behaviors
Buyer Needs
Business Problem Solution Options
Solving
Epiphanies
Motivations
Triggers
Do Not Distribute without Permission © Social Gastronomy LLC 2012

3. Leading the transformation…
3M, Aaron Rents, ABB, ABM Industries, Abbott Labs, Accenture, ACS, ADP, Adecco, AIG, Alcatel-Lucent, AlliedBarton Security
Services, AMD, American Cancer Society, American Eagle Outfitters, American Express, American Red Cross, Ann Taylor, Applied
Materials, ARAMARK, ARCADIS, Arthritis Foundation, Arthur J. Gallagher & Co., Assurant, at&t, Atos Origin, Avaya, AXA Equitable,
Babcock & Wilcox, Bank of America, Baxter International, Best Buy, Blue Cross and Blue Shield, CA Technologies, Cable &
Wireless, Caesars Entertainment, Capgemini, Capital One, Carter’s, CBS, CEMEX, Centers for Disease Control, CH2M Hill, Chartis
Insurance, The Cheesecake Factory , China Telecom, Cisco Systems, Citi, Citibank, Citigroup, Citrix, The Clorox Company, CNN, The
Coca-Cola Company, Cognizant Technology Solutions, Colliers International, CommScope, Compass Group, Computershare,
Convergys, Con-way, Cox Communications, Dell, Delta Airlines, DirecTV, Discover Financial Services, Dow Jones, Dunn &
Bradstreet, DuPont, Eastman Kodak, Eaton, Edelman, Elbit Systems, EMC, Emerson Network Power, E*TRADE Financial, Equifax,
Ericsson, Eurobank EFG, Expedia, Experian, EXPRESS, Fidelity Investments, First Data, Fiserv, Flextronics International, Focus
Brands, GE, General Mills, Georgia-Pacific, Goodyear, Graphic Packaging International, HSBC, HarperCollins, Harland Clarke,
Heineken, Hewlett-Packard, Hilton Worldwide, The Home Depot, Honeywell, Hughes, IBM, IDC, Ingersoll Rand, Intel,
Intercontinental Hotels Group, Intertek, Iron Mountain, Jaquar Land Rover, John Wiley & Sons, Jones Lang Lasalle, Johnson
Controls, JPMorgan Chase, KPMG, Kaiser Permanente, Kennametal, Laureate Education, Lee Hecht Harrison, LG Electronics,
Lenovo, Levi Strauss, LexisNexis, Lexmark, Liberty Mutual, Limited Brands, Lockheed Martin, L’Oreal, Manheim, Martin Marietta,
MassMutual Financial Group, MasterCard Worldwide, McGraw-Hill, McKesson, Merrill Lynch, Microsoft, Mohawk Industries,
Monsanto, Munich American, MTV Networks, Mylan Pharmaceuticals, National Instruments, Nationwide Insurance, Navistar,
NBCUniversal, NCR, Newell Rubbermaid, New York Life Insurance Co., Nikon, Novartis, Oerlikon, OfficeMax, Ogilvy, Oldcastle,
Oracle, Orange, Patni Computer Systems, PepsiCo, PETCO, Pfizer, Philips, Pirelli Tire, Pitney Bowes, Polycom, PPD, Pratt & Whitney,
Prudential Financial, Quintiles, QVC, Qwest Communications, RaceTrac Petroleum, Raytheon, Raymond James Financial, Razorfish,
Regions Financial, Research in Motion, Ricoh, The Ritz-Carlton Hotel Co., Rockport, Rollins, Royal Dutch Shell, RR Donnelley, SAP,
Saatchi & Saatchi, Sam’s Club, Sandvik, Satyam, Schneider Electric, Scholastic, Scripps Networks, Sears, Sharp Electronics, Shell,
Siemens, SODEXO, Sony, SPX Corporation, Starbucks, SunTrust Bank, Symantec, TE Connectivity, TeleTech, Thermo Fisher
Scientific, Thomson Reuters, TIAA-CREF, Time, Time Warner Cable, T-Mobile, Travelport, Turner Broadcasting, Tyco Fire & Security,
UBS Wealth Management, United Health Group, Universal Studios, UPS, USAA, USBank, Verizon, Victoria’s Secret, Volt, Walmart,
The Walt Disney Co., The Weather Channel , Wells Fargo, Wendy’s/Arby’s, Wyndham Worldwide, W. W. Grainger, Xerox, Yahoo,
Young & Rubicam, etc.
Page  3 Do Not Distribute without Permission © Social Gastronomy LLC 2012

4. The evolution towards Buyer-Centric
Seller’s Orientation Buyer’s Perception
Functional Contextual
Advocacy Evangelism
Sales–Centric Reactive
(Respond)
Product-Centric Proactive
(Push)
Solution-Centric Predictive
(Engage)
Buyer-Centric Visionary
(Lead)
Do Not Distribute without Permission © Social Gastronomy LLC 2012

5. How disruptive will Buyer-Centric be?
Applying Context to the Impact of the Buyer on the Fortune 100
Web Social
Personal Web Applications Marketing
Computer Buyer-Centric
Client Social
eCommerce
Server Media Marketing
1969-1979 1979-1989 1989-1999 1999-2009 2009-2019
15 New
Companies 29 New 62 New 29 New How many new
Entered & Exited Companies Companies Companies companies?
the Fortune 100
5 Do Not Distribute without Permission © Social Gastronomy LLC 2012

6. Rethink Your Approach:
Buyer-Centric “Buyer Bill of Rights”
1. You have the right to only receive information that helps you become a better
consumer, not sell you more stuff you don’t need to make my numbers.
2. You have a right to transparency in comparisons, pricing, competition, features, value,
customer service, billing, packaging, and quality.
3. You have a right to our best work at the best pricing available in the market.
4. You have a right to a timely response to address issues that arise in the consumption of
our offering.
5. You have a right to talk to our other customers to get a real good idea of how we really
deliver
6. You have a right to simple explanations, free of confusing and misleading terminology.
7. You have a right to expect continuous improvement from us. We are the experts, we
should continually strive to make it better.
8. You have a right to engage with us in public forums to ensure that we say the same
things in public as we do in private.
9. You have the right to expect us to engage with market thought leaders and other
industry insiders to validate our credibility within the market.
10. You have the right to expect that when we send you information or contact you, it is in
your best interest, will be high-value, high-touch, & relevant to your needs.
Do Not Distribute without Permission © Social Gastronomy LLC 2012

7. Next Steps
www.SocialGastronomy.com
Judy Mod, Principal Matthew Rosenhaft, Principal
jmod@socialgastronomy.com mrosenhaft@socialgastronomy.com
(404) 307-9613 (404) 405-0009
7 Do Not Distribute without Permission © Social Gastronomy LLC 2012