This document discusses evaluating the social and economic impact of accessible technologies in public libraries. It outlines key questions around current approaches to evaluating public library impact and how they are applied. It also discusses potential outcomes such as examples of evaluations that have demonstrated social and economic value of e-inclusion in public libraries and future trends in evaluating public services. The document then discusses different approaches to measuring return-on-investment for public libraries through evaluating costs, outputs, and outcomes.
Smart Cities - Using Customer Profiling and Activity Based Costing to inform ...Smart Cities Project
This document illustrates how municipalities can use customer profiling and activity based costing methods together to better understand their customers, to successfully market to those
customers, and to generate efficiencies by fully understanding the costs of service delivery.
Customer Profiling is a technique used to segment customers by socio-economic groups, which gives an indication of their likely behaviour and service and lifestyle preferences.
Activity Based Costing (ABC) is the technique used to calculate the true cost of delivering a service via different delivery channels by analysing the activities that are involved in service delivery. Using business improvement methods with the ABC data can also help identify how activities can be made more productive and improve the customer experience.
This report uses Council Tax payments and Library Services as examples to illustrate the application of Customer Profiling and ABC.
This presentation to a Strategy Institute emergency planning conference for universities, colleges & K-12 schools highlights the importance and value of using standards such as CSA Z1600 for evaluating and developing university, college and school emergency management plans and programs.
This document discusses the evolution of resilience in the UK from 2004 to 2014. It outlines key frameworks for resilience, including the Civil Contingencies Act of 2004, the five Rs model of 2011, and the 2014 British Standard for organizational resilience. It also describes the government's approach to resilience, which includes identifying and assessing risks, building resilience capabilities, and evaluating performance through exercises and real-life events. Communities and infrastructure owners play a role alongside government in increasing resilience. Examples provided include the Communities Prepared Hub and winter preparedness information. The understanding of resilience has expanded to include community and infrastructure resilience based on recommendations from reports on disasters like the 2007 floods.
What is resilience when it comes to talking about communities and disasters? I discuss the emergence and importance of social vulnerability as it relates to public health preparedness, too.
Design of Emergency Response Management Information Systemsglobal
DERMIS is a proposed dynamic emergency response management information system that aims to address challenges in coordinating emergency response efforts. It would utilize a transaction system integrated with a structured group communication system. Users could create and modify event templates and roles at any time to evolve the system based on needs. DERMIS could be used for all phases of emergency response as well as for training, evaluation, and recovery efforts across a variety of emergency types and organizations. The goal is a flexible system that encourages collaboration and adapts to changing situations.
Smart Cities - Using Customer Profiling and Activity Based Costing to inform ...Smart Cities Project
This document illustrates how municipalities can use customer profiling and activity based costing methods together to better understand their customers, to successfully market to those
customers, and to generate efficiencies by fully understanding the costs of service delivery.
Customer Profiling is a technique used to segment customers by socio-economic groups, which gives an indication of their likely behaviour and service and lifestyle preferences.
Activity Based Costing (ABC) is the technique used to calculate the true cost of delivering a service via different delivery channels by analysing the activities that are involved in service delivery. Using business improvement methods with the ABC data can also help identify how activities can be made more productive and improve the customer experience.
This report uses Council Tax payments and Library Services as examples to illustrate the application of Customer Profiling and ABC.
This presentation to a Strategy Institute emergency planning conference for universities, colleges & K-12 schools highlights the importance and value of using standards such as CSA Z1600 for evaluating and developing university, college and school emergency management plans and programs.
This document discusses the evolution of resilience in the UK from 2004 to 2014. It outlines key frameworks for resilience, including the Civil Contingencies Act of 2004, the five Rs model of 2011, and the 2014 British Standard for organizational resilience. It also describes the government's approach to resilience, which includes identifying and assessing risks, building resilience capabilities, and evaluating performance through exercises and real-life events. Communities and infrastructure owners play a role alongside government in increasing resilience. Examples provided include the Communities Prepared Hub and winter preparedness information. The understanding of resilience has expanded to include community and infrastructure resilience based on recommendations from reports on disasters like the 2007 floods.
What is resilience when it comes to talking about communities and disasters? I discuss the emergence and importance of social vulnerability as it relates to public health preparedness, too.
Design of Emergency Response Management Information Systemsglobal
DERMIS is a proposed dynamic emergency response management information system that aims to address challenges in coordinating emergency response efforts. It would utilize a transaction system integrated with a structured group communication system. Users could create and modify event templates and roles at any time to evolve the system based on needs. DERMIS could be used for all phases of emergency response as well as for training, evaluation, and recovery efforts across a variety of emergency types and organizations. The goal is a flexible system that encourages collaboration and adapts to changing situations.
These PowerPoint presentations are intended for use by crime prevention practitioners who bring their experience and expertise to each topic. The presentations are not intended for public use or by individuals with no training or expertise in crime prevention. Each presentation is intended to educate, increase awareness, and teach prevention strategies. Presenters must discern whether their audiences require a more basic or advanced level of information.
NCPC welcomes your input and would like your assistance in tracking the use of these topical presentations. Please email NCPC at trainings@ncpc.org with information about when and how the presentations were used. If you like, we will also place you in a database to receive updates of the PowerPoint presentations and additional training information. We encourage you to visit www.ncpc.org to find additional information on these topics. We also invite you to send in your own trainer notes, handouts, pictures, and anecdotes to share with others on www.ncpc.org.
Social Cost Benefit Analysis - SCBA - Seminar by Mohan Kumar GMohan Kumar G
This document provides an overview of social cost-benefit analysis (SCBA). It defines SCBA as a tool to evaluate projects based on their current and future social and economic impacts. The document outlines the key components of an SCBA, including identifying social costs and benefits, using shadow pricing to value hard-to-measure impacts, ranking projects, and distinguishing SCBA from traditional cost-benefit analysis. It also summarizes two common approaches to conducting SCBAs - the UNIDO and Little-Mirrlees approaches. The overall purpose of the document is to explain the objectives, methodology and importance of social cost-benefit analysis for project evaluation.
This document discusses social cost benefit analysis (SCBA) and the UNIDO approach to SCBA. It is divided into several sections that cover: the rationale for SCBA including market imperfections, externalities, and taxes/subsidies; the UNIDO approach and its 5 stages; calculating net benefits using shadow pricing and choosing a numeraire; the concept of tradable goods; sources of shadow prices; and treatment of taxes in the analysis. The overall document provides an overview of how to conduct SCBA according to the UNIDO methodology.
Social cost-benefit analysis (SCBA) evaluates the social impact and merits of projects and policies by calculating their total costs and benefits. SCBA assesses factors like how many people will use and benefit from a new bridge, whether its toll costs will reduce traffic, and if the overall benefits exceed the costs. It is important for governments to use SCBA rather than just considering profitability, as they must account for market failures and impacts on employment, income distribution, and the environment. SCBA helps governments approve projects that provide widespread and sustainable economic and social benefits.
The document discusses the concept of cost-benefit analysis (CBA) for evaluating information systems projects. CBA measures and compares the costs and benefits of a project to determine if its benefits outweigh its costs. The CBA process involves identifying the tangible and intangible costs and benefits of a project, evaluating them, and choosing the system with the lowest costs but highest benefits. CBA is useful for decision making by individuals, companies, and governments.
Prof Seth Bullock is a leading UK complexity science researcher at the University of Southampton.
The Resilient Futures project aims to build a prototype interactive demonstrator simulation that operationalises the otherwise nebulous concept of resilience for a wide range of decision makers and stakeholders.
This document provides an overview of a presentation on return on investment (ROI) in libraries. The presentation covers various topics related to ROI including direct use benefits, indirect use benefits, non-use benefits, cost-benefit methodologies, and challenges in calculating ROI. Examples are given of ROI studies conducted in different types of libraries such as academic, public, special, and national libraries. ROI ranges from 1.02:1 to 31.07:1 depending on the library. Challenges with ROI methodology include a lack of consistency and accurately valuing benefits.
This document summarizes a case study evaluating potential financing mechanisms for Tapantí National Park in Costa Rica based on the economic value of ecosystem services. Key points:
- The study estimated the annual monetary value of biodiversity maintenance, water supply, and recreation/tourism services to be $2.5 million or $43 per hectare, with hydroelectric companies receiving 65% of the total benefits.
- Willingness-to-pay surveys found local stakeholders would pay at least $339,000 annually, enough to cover current and improved park management budgets.
- Proposed financing mechanisms include payments from hydroelectric companies through a water tax and contributions from other beneficiaries.
- Challenges include
The Value & Economic Measures of Libraries - Economic PerspectiveJoe Matthews
A half-day workshop at the 10th Northumbria International
Library Conference, York England July 25, 2013. Topics discussed include return on investment (ROI), Direct use benefits, indirect use benefits, ROI in libraries, What to do, how to communicate value, and Orr's fundamental questions
This document discusses the nature of cross-sector partnerships in service delivery. It questions conventional wisdom about economies of scale, noting that personal services may have fewer economies of scale than assumed. Transactional services are now seen as having a social component. The document also discusses the importance of considering economies of scope and learning when analyzing scale. Partnerships can achieve economies of scale through specialization and integration. The appropriate unit of analysis when considering scale and scope is debated. The conclusion is that more experimentation is needed to better understand scale, scope, and the reliability of different partnership models.
This document discusses economies of scale and scope in public service delivery. It argues that the conventional view of economies of scale determining the optimal scale of service delivery has shifted, as personal and infrastructure services are seen to have multiple outcomes. Economies of scope, where cost savings occur from providing a range of related activities jointly, and economies of learning, where cost savings increase over time, are also important. Third sector organizations can contribute to public service delivery at the neighbourhood level by identifying which activities within a service can be provided locally to achieve desired outcomes.
Connecting global & regional finance to projects - Finance for #SDGs High Level Meeting – #financeforSDGs – Christoph Waldersee – Bellagio – 25-27 February 2015
This document summarizes discussions from a meeting about supporting local infrastructure organizations. Key points include:
1. Groups discussed recommendations from a report on infrastructure and how they are implementing them, barriers they face, and support needed. Recommendations included skills development, relationship building, demonstrating impact, and having a voice in local decision making.
2. Stakeholders like local government, funders, and businesses were discussed. Ideas to better support infrastructure included early engagement from government, a national infrastructure grant fund contributed to by multiple funders, and business awareness building of infrastructure's role.
3. Commissioners could jointly commission outcomes to ensure holistic services. Infrastructure could help commissioners understand community needs and assets and set
ANIS2012 workshop_challenges for replicationngoinnovation
The document discusses challenges to scaling ICT-agriculture models. It identifies key challenges as engaging ecosystem players across the agricultural value chain, developing sustainable business models, addressing functional illiteracy, ensuring community participation, overcoming technological bottlenecks, and providing funding support. Specific barriers mentioned include lack of collaboration between stakeholders, non-transparency in value chains, need for skills training of village operators, importance of community ownership, issues of connectivity and power infrastructure, and need for advocacy and partnerships to facilitate financial and institutional support. The document argues that addressing these challenges can help replicate and scale successful ICT agriculture pilots to maximize social and economic impacts.
How community tenure is facilitating investment in the commons for inclusive ...CIFOR-ICRAF
This document summarizes research on how community tenure over natural resources has facilitated investment for inclusive growth. Key points:
1. Case studies in Guatemala, Mexico, Nepal, and Namibia show that devolving significant forest use and management rights to communities 20 years ago has catalyzed investment.
2. A tentative model outlines a three stage process - initial inward investment builds community institutions, local leaders then emerge and attract new capital, and stronger social capital then attracts new forms of investment.
3. Where rights were devolved, forest cover improved while communities invested in housing, education, health and infrastructure, improving incomes. Significant donor funding supported capacity building and linked communities to private sectors.
Funding models for open access digital repositoriesrobkitchin
Across jurisdictions and domains (academia, government, business) there has been much recent attention paid to open forms of knowledge production (e.g., open-source software, open data/metadata, open infrastructures) and the creation of open digital repositories for the unrestricted sharing of data, publications and other resources. This paper focuses on the latter, documenting and critically examining 14 different funding streams, grouped into six classes (institutional, philanthropy, research, audience, service, volunteer), being pursued by open digital repositories to support their endeavours, with a particular focus on academic research data repositories. Whilst open digital repositories are free to access, they are not without significant cost to build and maintain, and unstable and cyclical funding poses considerable risks to their futures and the digital collections they hold. While the political and ethical debate concerning the merits of open access and open data is important, we argue that just as salient are concerns with respect to long-term, sustainable funding for the operation and maintenance of open access digital repositories.
This document discusses funding models for open access digital repositories. It outlines 14 potential funding sources, grouped into 6 classes: institutional, philanthropy, research, audience, service, and volunteer. Direct funding from the state is preferred but many repositories receive only partial funding and must pursue blended models. Failure to establish sustainable funding risks closure of the repository and loss of data, expertise, and infrastructure. A blended approach is being pursued to support the long-term needs of open access.
The Kalamazoo Public Library has identified three key priorities: engaging the community through dialogues and community spaces, pursuing equity and inclusion through accessible services and locations, and inspiring literacy and learning through diverse programming. Usage of circulation, computers, and databases decreased while programs and law library usage increased. The library had a $1.8 million profit and aims to address decreases while maintaining growth areas and popular events. A value calculator assessed the library's value at over $30 million based on its services.
The Case for Municipal Public Private PartnershipsNeil Mohan
The document discusses the infrastructure gap facing Ontario municipalities. It estimates that an additional $6 billion per year needs to be spent for the next 10 years, on top of existing spending, to close the infrastructure deficit in areas like roads/bridges, water/wastewater, transit, and solid waste management. This represents a significant burden for municipalities. The province provides municipalities with various tools to help address their infrastructure needs.
These PowerPoint presentations are intended for use by crime prevention practitioners who bring their experience and expertise to each topic. The presentations are not intended for public use or by individuals with no training or expertise in crime prevention. Each presentation is intended to educate, increase awareness, and teach prevention strategies. Presenters must discern whether their audiences require a more basic or advanced level of information.
NCPC welcomes your input and would like your assistance in tracking the use of these topical presentations. Please email NCPC at trainings@ncpc.org with information about when and how the presentations were used. If you like, we will also place you in a database to receive updates of the PowerPoint presentations and additional training information. We encourage you to visit www.ncpc.org to find additional information on these topics. We also invite you to send in your own trainer notes, handouts, pictures, and anecdotes to share with others on www.ncpc.org.
Social Cost Benefit Analysis - SCBA - Seminar by Mohan Kumar GMohan Kumar G
This document provides an overview of social cost-benefit analysis (SCBA). It defines SCBA as a tool to evaluate projects based on their current and future social and economic impacts. The document outlines the key components of an SCBA, including identifying social costs and benefits, using shadow pricing to value hard-to-measure impacts, ranking projects, and distinguishing SCBA from traditional cost-benefit analysis. It also summarizes two common approaches to conducting SCBAs - the UNIDO and Little-Mirrlees approaches. The overall purpose of the document is to explain the objectives, methodology and importance of social cost-benefit analysis for project evaluation.
This document discusses social cost benefit analysis (SCBA) and the UNIDO approach to SCBA. It is divided into several sections that cover: the rationale for SCBA including market imperfections, externalities, and taxes/subsidies; the UNIDO approach and its 5 stages; calculating net benefits using shadow pricing and choosing a numeraire; the concept of tradable goods; sources of shadow prices; and treatment of taxes in the analysis. The overall document provides an overview of how to conduct SCBA according to the UNIDO methodology.
Social cost-benefit analysis (SCBA) evaluates the social impact and merits of projects and policies by calculating their total costs and benefits. SCBA assesses factors like how many people will use and benefit from a new bridge, whether its toll costs will reduce traffic, and if the overall benefits exceed the costs. It is important for governments to use SCBA rather than just considering profitability, as they must account for market failures and impacts on employment, income distribution, and the environment. SCBA helps governments approve projects that provide widespread and sustainable economic and social benefits.
The document discusses the concept of cost-benefit analysis (CBA) for evaluating information systems projects. CBA measures and compares the costs and benefits of a project to determine if its benefits outweigh its costs. The CBA process involves identifying the tangible and intangible costs and benefits of a project, evaluating them, and choosing the system with the lowest costs but highest benefits. CBA is useful for decision making by individuals, companies, and governments.
Prof Seth Bullock is a leading UK complexity science researcher at the University of Southampton.
The Resilient Futures project aims to build a prototype interactive demonstrator simulation that operationalises the otherwise nebulous concept of resilience for a wide range of decision makers and stakeholders.
This document provides an overview of a presentation on return on investment (ROI) in libraries. The presentation covers various topics related to ROI including direct use benefits, indirect use benefits, non-use benefits, cost-benefit methodologies, and challenges in calculating ROI. Examples are given of ROI studies conducted in different types of libraries such as academic, public, special, and national libraries. ROI ranges from 1.02:1 to 31.07:1 depending on the library. Challenges with ROI methodology include a lack of consistency and accurately valuing benefits.
This document summarizes a case study evaluating potential financing mechanisms for Tapantí National Park in Costa Rica based on the economic value of ecosystem services. Key points:
- The study estimated the annual monetary value of biodiversity maintenance, water supply, and recreation/tourism services to be $2.5 million or $43 per hectare, with hydroelectric companies receiving 65% of the total benefits.
- Willingness-to-pay surveys found local stakeholders would pay at least $339,000 annually, enough to cover current and improved park management budgets.
- Proposed financing mechanisms include payments from hydroelectric companies through a water tax and contributions from other beneficiaries.
- Challenges include
The Value & Economic Measures of Libraries - Economic PerspectiveJoe Matthews
A half-day workshop at the 10th Northumbria International
Library Conference, York England July 25, 2013. Topics discussed include return on investment (ROI), Direct use benefits, indirect use benefits, ROI in libraries, What to do, how to communicate value, and Orr's fundamental questions
This document discusses the nature of cross-sector partnerships in service delivery. It questions conventional wisdom about economies of scale, noting that personal services may have fewer economies of scale than assumed. Transactional services are now seen as having a social component. The document also discusses the importance of considering economies of scope and learning when analyzing scale. Partnerships can achieve economies of scale through specialization and integration. The appropriate unit of analysis when considering scale and scope is debated. The conclusion is that more experimentation is needed to better understand scale, scope, and the reliability of different partnership models.
This document discusses economies of scale and scope in public service delivery. It argues that the conventional view of economies of scale determining the optimal scale of service delivery has shifted, as personal and infrastructure services are seen to have multiple outcomes. Economies of scope, where cost savings occur from providing a range of related activities jointly, and economies of learning, where cost savings increase over time, are also important. Third sector organizations can contribute to public service delivery at the neighbourhood level by identifying which activities within a service can be provided locally to achieve desired outcomes.
Connecting global & regional finance to projects - Finance for #SDGs High Level Meeting – #financeforSDGs – Christoph Waldersee – Bellagio – 25-27 February 2015
This document summarizes discussions from a meeting about supporting local infrastructure organizations. Key points include:
1. Groups discussed recommendations from a report on infrastructure and how they are implementing them, barriers they face, and support needed. Recommendations included skills development, relationship building, demonstrating impact, and having a voice in local decision making.
2. Stakeholders like local government, funders, and businesses were discussed. Ideas to better support infrastructure included early engagement from government, a national infrastructure grant fund contributed to by multiple funders, and business awareness building of infrastructure's role.
3. Commissioners could jointly commission outcomes to ensure holistic services. Infrastructure could help commissioners understand community needs and assets and set
ANIS2012 workshop_challenges for replicationngoinnovation
The document discusses challenges to scaling ICT-agriculture models. It identifies key challenges as engaging ecosystem players across the agricultural value chain, developing sustainable business models, addressing functional illiteracy, ensuring community participation, overcoming technological bottlenecks, and providing funding support. Specific barriers mentioned include lack of collaboration between stakeholders, non-transparency in value chains, need for skills training of village operators, importance of community ownership, issues of connectivity and power infrastructure, and need for advocacy and partnerships to facilitate financial and institutional support. The document argues that addressing these challenges can help replicate and scale successful ICT agriculture pilots to maximize social and economic impacts.
How community tenure is facilitating investment in the commons for inclusive ...CIFOR-ICRAF
This document summarizes research on how community tenure over natural resources has facilitated investment for inclusive growth. Key points:
1. Case studies in Guatemala, Mexico, Nepal, and Namibia show that devolving significant forest use and management rights to communities 20 years ago has catalyzed investment.
2. A tentative model outlines a three stage process - initial inward investment builds community institutions, local leaders then emerge and attract new capital, and stronger social capital then attracts new forms of investment.
3. Where rights were devolved, forest cover improved while communities invested in housing, education, health and infrastructure, improving incomes. Significant donor funding supported capacity building and linked communities to private sectors.
Funding models for open access digital repositoriesrobkitchin
Across jurisdictions and domains (academia, government, business) there has been much recent attention paid to open forms of knowledge production (e.g., open-source software, open data/metadata, open infrastructures) and the creation of open digital repositories for the unrestricted sharing of data, publications and other resources. This paper focuses on the latter, documenting and critically examining 14 different funding streams, grouped into six classes (institutional, philanthropy, research, audience, service, volunteer), being pursued by open digital repositories to support their endeavours, with a particular focus on academic research data repositories. Whilst open digital repositories are free to access, they are not without significant cost to build and maintain, and unstable and cyclical funding poses considerable risks to their futures and the digital collections they hold. While the political and ethical debate concerning the merits of open access and open data is important, we argue that just as salient are concerns with respect to long-term, sustainable funding for the operation and maintenance of open access digital repositories.
This document discusses funding models for open access digital repositories. It outlines 14 potential funding sources, grouped into 6 classes: institutional, philanthropy, research, audience, service, and volunteer. Direct funding from the state is preferred but many repositories receive only partial funding and must pursue blended models. Failure to establish sustainable funding risks closure of the repository and loss of data, expertise, and infrastructure. A blended approach is being pursued to support the long-term needs of open access.
The Kalamazoo Public Library has identified three key priorities: engaging the community through dialogues and community spaces, pursuing equity and inclusion through accessible services and locations, and inspiring literacy and learning through diverse programming. Usage of circulation, computers, and databases decreased while programs and law library usage increased. The library had a $1.8 million profit and aims to address decreases while maintaining growth areas and popular events. A value calculator assessed the library's value at over $30 million based on its services.
The Case for Municipal Public Private PartnershipsNeil Mohan
The document discusses the infrastructure gap facing Ontario municipalities. It estimates that an additional $6 billion per year needs to be spent for the next 10 years, on top of existing spending, to close the infrastructure deficit in areas like roads/bridges, water/wastewater, transit, and solid waste management. This represents a significant burden for municipalities. The province provides municipalities with various tools to help address their infrastructure needs.
Vsla vs mfi linkage and product design study report by teshale endalamawTeshale Endalamaw
The document summarizes the findings of a study assessing the needs and preferences of PSNP participants and Village Savings and Loan Associations (VSLAs) in Dale and Loka Abaya Woredas, Ethiopia for financial products and services. Key findings include:
1) VSLAs expressed a need for larger loan amounts to expand their businesses and a willingness to save with and take loans from microfinance institutions (MFIs) as groups.
2) Common business opportunities identified include grain, cattle, and petty trading, but current VSLA capital is limited.
3) Seasonal analyses showed household income and expenditures fluctuate, as does availability of casual work, indicating a need for savings and
Webinar by Stephen Passmore (The Ecological Sequestration Trsut) and Rembrandt Koppelaar (IIER/ICL) that will explain the http://resilience.io platform focusing on its core capability in providing cross-sector decision support for a city and its hinterland.
We will provide an overview of how the resource-economic simulation model operates and provides the evidence in city region decision-making for investment, procurement, policy making, and planning, to achieve more resilient solutions. We will focus on the interconnections between resource flows from human and ecological agents as well as the socio-economic activity of people and companies, and how these deliver regional outputs.
Areas that we will be addressing include:
Resource flows and socio-economic model interconnections.
Links to planning, procurement, policy making, and investment decisions.
Data acquisition, maintenance, and sharing cross-sector and regional interdependencies.
The document discusses measuring the value and impact of libraries. It provides examples of how libraries can define and measure outcomes related to student success, learning, retention, and career outcomes. It also discusses measuring financial returns on investment and demonstrating impacts on areas like faculty research productivity, institutional reputation, and community benefits. The document emphasizes the importance of measuring outcomes that align with institutional goals and of communicating assessment results through stories and statistics to demonstrate the library's value and success.
The document provides information about the 2012 Pre-Incubator Workshop and grant program run by the Houston Arts Alliance. It outlines important dates for the application process, with a deadline of November 21st for the pre-application and December 16th for the full application. The grant program will provide support to 6 emerging nonprofit arts organizations over a 1 year term to build organizational capacity. Eligibility requirements and the selection criteria focusing on artistic merit, goals, leadership, and financial viability are also described.
This document discusses measuring the impact and return on investment for corporate social investment programs. It notes that there is increasing pressure from funders to demonstrate the effectiveness of programs. Impact can be measured prospectively, ongoing, and retrospectively to inform investment decisions. Key applications include determining whether projected costs and benefits indicate a favorable investment, aiding course correction during implementation, and informing future decisions by looking back at costs and outcomes. Impact should be measured across economic, social, and environmental dimensions over time. Challenges include determining the appropriate indicators and evaluating intangible impacts, but overall impact measurement can provide accountability and help improve development effectiveness.
The document provides an introduction to fundraising and discusses various funding sources for projects, including EU funds. It examines requirements for developing successful funding proposals, such as stakeholder analysis and logical framework analysis. Key points covered include identifying relevant funding programs, understanding donor priorities, following proposal guidelines, and developing problem statements, objectives, activities and indicators for proposals. The document emphasizes aligning proposals with donor issues and providing clear benefits.
Similar to Jose Marie Griffiths Evaluating Social And Economic Impact (20)
This document summarizes a study evaluating the social and economic impacts of public access computing in Lithuanian public libraries. The study found that while over half of Lithuanians have internet access at home, access is much lower in rural areas. Public libraries provide internet access for 62% of inhabitants, helping bridge the digital divide. The study examined how and why public access computing is used, typical user demographics, purposes of use, and social and economic benefits. Key findings include that public libraries are the main internet access point for many, and provide benefits such as communication, education, and economic opportunities that help users save money and find jobs.
The document summarizes Paul Otlet's visionary ideas from the early 20th century about creating a centralized global repository of all information called the Mundaneum, located in a "World City." It discusses how Otlet anticipated many aspects of the modern Internet, including hyperlinks, search engines, and social networks. The rest of the document outlines the Helsinki City Library's transition to becoming a "hybrid" and "boundless" library that provides both physical and digital services and resources to patrons anytime, anywhere.
This document summarizes the Europeana digital library initiative. Europeana provides access to over 4.5 million digitized cultural heritage objects from libraries, museums and archives across Europe. The initiative aims to increase the number of objects to 10 million by 2010. It also works to improve the framework for digitization, online access and digital preservation through recommendations, funding programs, and stakeholder collaboration. The European Commission consultation seeks input on priorities for increasing content in Europeana and ensuring its long-term sustainability and governance.
The document discusses the changing role of libraries in a digital world and proposes a vision for European library policy. It argues that libraries should (1) integrate services into citizens' daily lives, (2) develop services supporting societal goals like lifelong learning and inclusion, and (3) offer diverse programs relevant to all populations. Libraries are shifting from primarily providing access to information to delivering complex learning and community activities through both digital and physical spaces. E-inclusion is crucial to fighting social tensions, and libraries can help bridge the digital divide through ICT training programs.
This document discusses the changing role of public libraries in the digital age. It notes that while the internet has changed how people access information and engage in cultural conversations, public libraries have evolved and can play an important role in addressing current social inequalities by providing access to knowledge, technology, and an inclusive community space. The document argues that libraries should reformulate their mission to address today's issues, and can serve as an instrument for social policy by bridging the digital divide and supporting an inclusive society.
This document summarizes research on digital consumer behaviors and their implications for libraries. It finds that consumers prefer simple search via Google, are promiscuous in their information seeking by browsing many sources briefly and not returning, view information horizontally by skimming many sources rather than reading deeply, and want immersive social information environments. This represents a shift away from traditional linear reading behaviors that challenges libraries' traditional roles and models. Understanding how information consumption is changing is crucial to determining how libraries should adapt.
The document discusses the role of public libraries in providing access to information and knowledge in the modern world. It outlines how public libraries must adapt to changing user needs and expectations in the digital age. Specifically, it notes that libraries need to compete with other information providers by offering personalized services and expertise to help users navigate vast amounts of online information. The document also emphasizes partnerships between public libraries as important for developing harmonized services across Europe.
How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
How to Make a Field Mandatory in Odoo 17Celine George
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
Jose Marie Griffiths Evaluating Social And Economic Impact
1. Work Stream Two
Evaluating Social and Economic
Impact
European Congress on E-Inclusion: ECEI09
Technology and Beyond in Public Libraries
Brussels
October 22-23, 2009
José-Marie Griffiths
School of Information and Library Science
University of North Carolina at Chapel Hill
2. Introduction
• Scope of Work Stream
– How to evaluate social and economic
impact of accessible technologies in
public libraries
– How libraries can demonstrate the
impact of the investments made
– Which criteria are needed to evaluate
social and economic impact
3. Key Questions
• What are current approaches to the
evaluation of public library impact
and how are they being applied?
• What studies have been undertaken to
assess specifically the performance of
e-inclusion services within public
libraries?
4. Questions cont’d
• How have these evaluative tools
affected the wider municipal, regional
or national policy agendas?
• What should be the future approaches
to the evaluation of public libraries
within the context of increasing direct
access to networked services within
communities
5. Potential Outcomes
• Feedback on the range of current
evaluation activities within public
libraries
• Examples of evaluation that has
demonstrated the social and economic
value of e-inclusion in public libraries
• Future trends in terms of how public
service can be evaluated successfully
within the networked society
7. Return-on-Investment (ROI) for
Public Libraries
has been applied to many different types of
organizations and community resources
application of cost/benefit, cost-
effectiveness, impact and return-on-
investment measures
for-profit sector - common
to libraries, museums, schools and
colleges, parks, etc. – not common
8. Importance of ROI for Public
Libraries
• Tight budgets
• Competing national, regional and local
interests
• Must make the case in quantitative terms,
not just anecdotal evidence
• Economic valuation is a powerful tool for
advocacy
• Data must be collected and analyzed in the
context of what is important to the
communities within which the libraries
operate
9. Why ROI is More Difficult to
Calculate for Libraries
• Difficulty of quantifying benefits that vary
from
user to user
use to use
from library to library (as service mixes
vary)
• The push for public libraries to develop
services relevant to the needs of their local
communities, has made the evaluation
process more difficult.
• As a result, libraries tended to focus on user
satisfaction and other attitudinal measures.
10. Early Efforts -
Value Assessment
• Example: Griffiths/King study - 1982,
Office of Scientific and Technical
Information of the U.S. Department of
Energy — develop approaches to
assessing/measuring the value of the
Energy Database
• Three Levels of Value Assessment
Willingness-to-pay or exchange value
Use value
Consequential value
11. Early Public Library
Evaluations
• Example: Griffiths/King ROI studies–
1989, U.K public libraries; 1991,
Massachusetts public libraries; 1993 U.K
policy briefing
• Need to create an aggregate picture of
library value
• Compare this value to the total investment
in libraries - return-on-investment
12. Costs, Outputs and Outcomes
Need to consider:
• The costs (investments) of the libraries
and their services
• The outputs produced
• The use of the outputs
• Outcomes resulting from that use
– Improved quality of life
– Support for lifelong learning
– Support for the community’s economy
13. *
Total Economic Value
• Use value - net willingness to pay
• Option value - willingness to pay for the
option to use in the future
• Existence value - willingness to pay for the
good/service to exist even though no future
use is contemplated
• Bequest value - willingess to pay for the
endowment of the good or service for
future generations
* North Carolina Blue Ridge Parkway Study, 1999-2002
*
14. Jobs and Income
• Center for Economic Development
Research at the University of South Florida
- economic contribution or impact of
various corporations and institutions to the
state
• Measured:
– Jobs and jobs created (both paid and volunteer)
– Personal income (wages and disposable
income)
– Local output (value of goods and services
resulting from jobs created)
15. Contingent Valuation
• economic method of evaluation for non-
priced goods and services
• looks at the implications of not having the
goods/services.
• includes
– added cost to use alternatives sources of
information, should people choose to do so
(also called net benefit);
– portion of direct economic contribution public
libraries make to their communities that would
be lost;
– portion of economic benefits to the library
users that would be lost.
17. Methods
Used a variety of data collection and
analytic methods including
– data reported to the state by the libraries
– a statewide household telephone survey of
adults
– in-library user surveys of adults
– a follow-up survey of the libraries
– surveys of organizations
– an input-output econometric model
18. Household Interviews/
In-Library Survey
Collected information about:
– cost to use the library
– services used
– reasons for using the services
– importance of the services; ways the services
were important
– what visitors would do to obtain the needed
information if there were no public library
– estimated cost in time and money to use the
alternatives
– used critical incident approach
19. Organization Survey
Determined:
– use of public library services
– cost to use these services
– savings resulting from service use
20. Follow-up Survey
Obtained some information about:
– use by tourists and school age children
– interlibrary lending and borrowing
– expenditures and income
– business-like operations run by the library,
outside persons or vendors.
21. REMI
• Addresses the economic effect a
public organization or resource has on
other economic sectors over time
• Econometric input-output model
• Extends the economic contribution of
libraries beyond the actual users of
the libraries to yield a set of direct,
indirect and induced effects to the
served communities
23. Results
• Figured on lower bound - so results were at
least as good as reported
• Emphasis on “bottom line” results (with
detail available for those who wanted it)
• Correlation with interests important to state
and community leadership and decision-
makers
• Provision of effective graphics in reports
and presentations
25. Return on Economic Investments
Investment
6.54 to 1.0
= Return
$2,993.660
million
÷ $448.903 million
Net Benefit + Lost Use Benefit
+ Lost Community
Benefits = Economic
Return
Lost Uses Lost Community Spending
$2,993.660 million
Use Benefits Community Benefits
User Investment to Use the
Library $1.7 billion
Benefits (of having the library)
To
Individuals Organizations To community/
state
individual To Halo
$1,721 million $2.384 million users: organizatio
availability ns as users
of the
Pass through
Investments (costs)
library:
In-state spending
To availabilitty
individual
users: Staff
Federal State Local
use Compensation Funding Funding Funding
Cost to use alternatives
Expenditures by the Other
library Funding Multitype
For For In-state In-state
Print Electronic
Individuals Organizations Staff
Expenditures Expenditures
Compensation
In-state out of state out of state
In-state In-state In-state
Media Other
Operating Capital
Expenditures
Expenditur Outlay
out of state out of state
es out of state
27. Economic Return:
$2.93 Billion
Economic Returns Resulting
From Florida's Public Libraries
(total $2.93 billion)
80%
Added cost to use
alternatives
+
5% 15%
Lost direct user Lost direct community
economic benefits economic benefits
30. Florida Public Libraries
Increase Income in the State
Income Increases from Public
Support of Florida Public
Libraries
$14.00
$12.66
$12.00
$10.00
$8.00
$6.00
$4.00
$1.00
$2.00
$0.00
Public Florida
support to income
libraries increase
31. Economic Ripple Effect
• Effect of public investment in public
libraries:
– GRP $4.0 billion increase
– Wages $5.6 billion increase in
personal income
- Jobs 68,700 jobs created
Net benefit: $4.9 billion or 3.7 to 1
32. Florida’s Public Libraries are
Extensively Used —
94 million In Person and Remote Visits
68 million
in-person
visits
25.2 million
remote
Internet
connections
(not including
children or
tourists)
35. Variety of Report Formats
• Executive summary/overview report
• Detailed methodology and analysis
document
• Additional analysis and survey
instruments
36. Variety of Presentations
Based on target audiences
• Results-oriented summary
• More detailed utilization data as well
as results
• Methodologies and detailed analysis
41. From Economic to Social Impact
Social Return-on-Investment
• Economic value of cultural, social and
environmental impacts
– How to value the cultural wealth created
by public libraries?
– How to value the contribution public
libraries make to larger policy
objectives?
– How to value the social worth of public
libraries?
42. Public Library Valuation:
Needs & Opportunities
• Study conducted in 2006-07
• Americans for Libraries Council
• Support from The Bill & Melinda
Gates Foundation
• Excellent overview of economic
valuation studies
• Call for broader valuation to include
social impact valuation
43. Social Responsibility Models
• Balanced scorecard
• Triple-Bottom-Line Accounting
• Corporate Social Responsibility
Reports
44. Recommendations
• Improve coordination and communication
among stakeholders
• Develop a comprehensive research agenda
that promotes systematic valuation of
libraries’ contribution to education, civic
participation and quality of life
• Create a varied set of innovative tools
• Take advantage of valuation and evaluation
reporting lessons from other sectors and
fields
45. Recommendations cont’d
• Define a national agenda for library
valuation research as part of research
coordination infrastructure
• Seek support for impact assessments
enabling libraries, advocates and
researchers to work together to evaluate the
impact of different studies in different
contexts
46. Economic Impact in the Arts -
Matarasso
• Voluntary labor and donations
• Consumer spending
• Employment and training for work
• Investing in local communities
• Savings in public expenditures
47. Social Impact in the Arts -
Matarasso
• Personal development
• Social cohesion
• Community empowerment and self-
determination
• Local image and identity
• Imagination and vision
• Health and well-being
48. Social Impact Measurement
Areas - Matarasso
• Making life better
• Creating public arts projects
• Involving local people
• Developing people’s skills and resources
• Strengthening partnertships
49.
50. IMLS Interconnections Study
• Conduct national survey of information
needs of users and potential users of online
information
• Primary focus on museums, public libraries
and the Internet as sources
• Telephone surveys of adults (18 and over)
51. The Power of Trust
Conclusion 1:
Libraries and museums evoke
consistent, extraordinary public
trust among diverse adult users.
52. Libraries and museums are the most trusted
sources of information according to a survey
of over 1,700 adults.
53. The Internet Does Not Kill
Libraries and Museums
Conclusion #2:
Internet use is positively related to
in-person visits to museums and
libraries.
54. Adults Who Use the Internet are
More Likely to Visit Libraries and
Museums
Proportion of Public Library and Museum Visitors Who
Use or Do Not Use the Internet
71.0%
Public 47.4%
Libraries
66.7%
Internet users
Non-users of the Internet
73.3%
All adults
38.3%
Museums
66.4%
0% 20% 40% 60% 80% 100%
Proportion of Adult Visitors
55. Adults Who Use the Internet Visit
Libraries and Museums More Often
Average Number of Public Library and Museum Visits by Those Who
Use and Do Not Use the Internet
3.44
Public 3.36
Libraries
3.42
Internet users
Non-users of the Internet
3.46
All adults
1.34
Museums
3.14
1 2 3 4 5
Number of visits per adult
56.
57. Q. Why do we need
museums and libraries
if we have the Internet?
A. Interconnections
Conclusion #3:
Museums and public libraries
in-person and online serve important and
complementary roles in supporting a
wide variety of information needs.
58. To fulfill their need for information, most adults use
museums, public libraries, and the Internet. Museums
and public libraries are used by 70%, the Internet is
used by 83%, and nearly half (47%) use all three.
Only 7% of adults do not use any of the three sources.
60. Use of Public Library
Workstations
• 49 % of 149 million in-person visitors
to public libraries used library-
provided workstations a total of 294
million times during the previous 12
months
• 69% or 203 million of those 294
million uses were for Internet and
other online resources and services
61. Services Used from Public
Library Workstations
• Search engines 70%
• Obtaining info from libn or library 53%
• Looking at other website 46%
• Used e-mail 36%
• Viewing/downloading articles 36%
• Viewed blog 18%
• Viewed/downloaded e-books 9%
• Used chat or IM 7%
• Other 5%
62. Reasons for Using Public
Library Workstations
• Convenience/ease of use 87%
• Best source of information 74%
• Information could be trusted 58%
• Low cost (time and $$) 58%
• Don’t own computer or currently
unavailable 6%
• Other 4%
63. Time Spent Using Public
Library Workstations
• 1 - 10 minutes 31%
• 11 – 20 minutes 19%
• 21 – 30 minutes 18%
• 31 – 60 minutes 29%
• 1 -2 hours 2%
• Over 2 hours 2%
Average time:
Per in-library online visit: 29 minutes
Per remote online visit: 63 minutes
64. Purpose for Using Public
Library Workstations
• Meet educational needs 53%
• Meet personal or family needs 41%
• Meet work-related needs 33%
• Recreation or entertainment 27%
65. Satisfaction with Attributes of
Public Library Workstations
(scale: 1 – 5 – 5 is high)
• Hours of availability 4.14
• Software available 3.92
• Hardware available 3.89
• Number of workstations
and their accessibility 3.87
• Amount of time allowed in
a single session 3.67
66. Outcomes of Using Public
Library Workstations
• Obtained needed information
– Got all information sought 50%
– Got some information sought 46%
• Addressed reason for use
– Completely 62%
– Somewhat
• Led to favorable outcome 94%
• Led to negative outcome 4%
• Too much irrelevant information 24%