The document summarizes Jordan's ICT industry and opportunities in the sector. It notes that Jordan's ICT sector has grown rapidly since 1999 and now contributes around 12% to GDP, with over 84,000 jobs. The sector includes IT, telecom, outsourcing, content and internet/mobile businesses. While the sector faces some challenges like declining telecom revenue, there are significant opportunities in areas like e-learning, e-health, business process outsourcing, online/mobile content and gaming by capitalizing on Jordan's advantages in Arabic language and skilled workforce. The ICT association aims to promote Jordan as a regional ICT leader and exporter.

1. Jordan’s ICT Industry ICT Association of Jordan – int@j October 2014

2. int@j Background
Driven by His Majesty’s vision for a strong private ICT Sector
Established in 2000 as the ICT industry-support association under the REACH Initiative
Lead with MoICT implementation of the REACH Initiative (2000- 2006), National ICT Strategy (2007-2011) and (2013 – 2017)
•Includes more than 200 companies in IT, Telecom, Outsourcing, Content, Internet and Mobile businesses, membership is open to all ICT companies
•Focuses on advocacy, promotion and marketing, capacity building, research and publications, and ICT Clusters

3. Sector Vision Jordan to become a major regional ICT leader and an internationally recognized exporter of ICT products & services, capitalizing on its core human capital advantage

4. Jordan’s ICT Sector
Started back in 1999 (REACH Initiative) followed with the National ICT Strategies (2007 – 2011) and (2013 – 2017)
Fastest growing sector in Jordan's economy (Avg. 25% growth)
More than 84,000 jobs in total (direct/indirect/induced)
Contribution of 12% to GDP (10% direct, 4% indirect)
On the ground international companies (Cisco, Microsoft, Oracle, HP, Yahoo, Intel, Ericsson)

5. Strong ICT Sector accomplishment (12% to 14% of GDP)
ICT Average salaries is JD 800 to JD 900 (upper middle class)
ICT is an enabler of the whole economy and creator of wealth
ICT is a pillar of Jordan’s Economy
Source:
-Manufacturing, Construction, and Agriculture GDP and Employment: Department of Statistics
-ICT: int@j Industry Classification and Statistics 201
-Tourism: Ministry of Tourism
Manufacturing
Tourism
ICT
Construction
Agriculture
17.70%
14.30%
12.00%
4.30%
2.30%
10.60%
3.28%
1.23%
4.50%
2.80%
GDP Contribution
Direct Employment

6. $210
$202
$231
$300
$324
16,253
15,574
17,090
14,597
15,835
442
456
490
495
540
2009
2010
2011
2012
2013
IT Export Revenue
Total ICT Employment
Number of Companies
Good News – Growing Sector
Increasing Companies
Increasing Exports
Stable Employment
CAGR +5.1%
CAGR +7.4%

7. Amman is the
10th
best place to start
a technology company
in the world
4th Oasis500 Angel Network
11
References:
- Bloomberg.com
- Sindibad Business Report for Wamda.com
Good News – Int’l Recognition

8. $685
$530
$508
$317
$313
$895
$732
$738
$617
$638
$1,538
$1,637
$1,721
$1,691
$1,582
$2,433
$2,369
$2,459
$2,308
$2,220
2009
2010
2011
2012
2013
IT Domestic Revenue
IT Total Revenue
Telecom Revenue
ICT Revenue
Some Bad News
Declining Telecom Revenue
Overall Declining ICT Revenue
Declining Domestic IT Revenue
52 Companies closed in 2011, and 48 closed in 2012
83 Companies closed in 2013
CAGR +0.56%
CAGR -14.5%
CAGR -6.5%
CAGR -1.8%
Declining total IT Revenue

9. Sources:
-Telecom: Telecommunications Regulatory Commission
-IT: int@j Industry Classification and Statistics 2013
ICT Sector Landscape
•540 Companies in Telecom, IT, Online and Mobile Content, Outsourcing, and Games
•All Number in USD million
IT Export
Revenue
IT Domestic
Revenue
IT Total
Revenue
Telecom
Revenue
ICT Sector
Revenue
$12
$48
$60
$500
$560
$324
$313
$638
$1,582
$2,220
2000
2013

10. •Exporting to more than 40 countries
•Major Export Markets
–Saudi Arabia $86m (26%)
–USA $69m (21%)
–Iraq $41m (12%)
–Nigeria $23m (7%)
–UAE $21m (6%)
Regional Opportunities
–Saudi Arabia (Over $4b IT spending) 50% of GCC
–UAE (Over $1b IT spending Annually)
–Qatar (Over $500mn IT spending Annually)
ICT Sector Exports

11. Segments and Companies

12. Sector Segments
•Operators
•ISPs/ASPs
Telecom
•Hardware
•Networking
IT Infrastructure
•Enterprise Solutions
•Emerging Applications
IT – Software
•Content
•Applications
Online and Mobile
•IT Outsourcing
•Business Process Outsourcing
•Knowledge Process Outsourcing
Outsourcing
•Online and Mobile
•Console
Games

13. Sample Companies
Banking: CCS, Progress Soft, ManafSoft, EastNets, Focus Solutions
Payment: STS, Gate2Play, Jabbar, Access2Arabia, MEPS, Madfo3at
Insurance: Eskadenia, TechnoSys, KeySoft, NatHealth
Health: EHS, ATS, Optimiza, NatHealth, N2V, AlTibbi, Eskadenia
Education: ITG, Rubicon, Al-Hudhod, Eskadenia
Telecom: Globitel, Eskadenia
Gov: Estarta, Savvytek, Optimiza, SSS Process, Offtec, Primus, ITG
HR: MenaITech
ERP: Sermon, Savvytek, Intracom
CRM: Eskadenia, MenaITech
VAS: Info2Cell, MIT, BeeCell, Access2Arabia, PACT, Javna
Web: Dot.Jo, Primus, Imagine
Online: D1G, Jeeran, Maktoob, Jabbar
Games: Quirkat, Maysalward, Beladcom, Mixed Dimension
Animation: Rubicon, Kharabeesh, CurleStone, Media Plus
Outsourcing: Aspire, Extensya, CrysTelCall, Primus, KeySoft, 4th Dimension

14. Opportunities

15. More Opportunities
E-Learning:
Jordan Education Initiative
Local firms delivering world-class products
–ITG - EduWave Platform, World Summit Award Winner
–Rubicon, Math Curricula with Cisco
New models: Al-Hudhud, Nibras, Darebni
Recently established Jordan’s ICT for Education Cluster to promote Jordan’s ICT capabilities in Education

16. More Opportunities
E-Health:
Electronic Health Solutions Royal Initiative Based on VistA with pilot in 3 Public Hospitals and to build on and replicate in other countries
Opportunity to build health applications (Cloud, Mobile, Infrastructure)
Established Jordan’s Healthcare ICT Taskforce as an open group to develop Health ICT

17. Opportunities
Telecommunications:
Liberalized Telecom Sector
–Liberalized mobile telephone subsector
–Liberalized fixed line subsector
Independent regulator – TRC
Licensed WiMAX & 3G Infrastructure
More than 9 million mobile phone subscribers

18. Opportunities
Business Process Outsourcing:
9th globally in AT. Kearny Global Services Location Index (2009)
Availability of necessary ingredients
–Manpower and human talent
–The “right” Arabic and English dialect
–An alternative destination
–The right telecom infrastructure
–The investment climate
–The political and economic stability

19. Online/Mobile Content and Gaming
3% Arabic content in the world – Jordan is the largest contributor
Neutral Arabic speaking community
Mobile:
– Applications, Games, and Content
•Multiplatform applications, content, and games (including iPhone and Blackberry)
Online
–Applications and Gaming Solutions (example online payment)
–Communities (example web forums, football sites)
–Media and Content (example Online Newspapers, social media, and directories)

20. Thank You