Jonathan Bass has experience working in phone retail and customer service. He has held positions as a cashier, sales manager, supervisor, and order manager. Bass graduated from Jim Hill & Wingfield High School and received a Bachelor's degree in Computer Science from Jackson State University. His skills include computer technician work, sales, customer support, management, and transportation coordination. He is looking for a job working with phones and devices or in a creative role at a company like Apple.

1. Jonathan Bass
1(601)572-9160
253 Shady Circle
Johnjr.bass@gmail.com
Masterjayking1080@outlook.com
Summary
The kind of job I want is to work with phones and other devices. It is very easy to work on
different type of devices for me. I will also like to work in a creative part of apple too.]
Professional Highlights Monopoly Wireless at Monopoly Wireless I was a cashier and my job as
a cashier was to help customers with all their need and wants. I was a sale & promo Manger.
That job as a sale & promo manger I was over all sale & promo that was going on with the cell
phones. Last I was supervisor. As a supervisor my responsibility was to watch the other
employee and file all files. To solve all problems that needed solving. Case City Co at Case City
Co, I was order manger and my responsibility as an order manger was to make all case & phone
item are ordered. Last I was cashier to help the front desk with their customers because will was
short of help. Metro Wireless Computer Tech in training and my responsibility was to come on
time and be there every day. Cell Phone Tech & Customer Support and my responsibility is to
fix phones and help all customers that walk in the door.
Education
Jim Hill &Wingfield High School
May2016 | High School Diploma
GPA 3.0
Awarded [Student Tech].
Graduated in top 13% of class.
Graduated with honors.
Graduated with distinction.
Student Scholar Athlete
Jackson State University
Field of Study: Computer Science
Degree B.A

2. Experience
Monopoly Wireless Jackson MS
 Job Title: Order Manager Resolve problems concerning transportation, logistics systems, imports or
exports, or customer issues.
 Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
 Collaborate with other departments to integrate logistics with business systems or processes,such as
customer sales, order management, accounting, or shipping.
 Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles,
including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of
resources.
 Supervise the work of logistics specialists, planners, or schedulers.
 Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety
performance,or logistics quality management.
 Analyze the financial impact of proposed logistics changes,such as routing, shipping modes, product
volumes or mixes, or carriers.
 Negotiate transportation rates or services.
 Create policies or procedures for logistics activities.
 Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of
transporting products or supplies.
 Implement specific customer requirements, such as internal reporting or customized transportation
metrics.
 Establish or monitor specific supply chain-based performance measurement systems.
 Train shipping department personnel in roles or responsibilities regarding global logistics strategies.
 Prepare or file environmental certification applications.
Case City Co Ridgeland, MS
 Use computers for various applications, such as database management or word processing.
 Perform payroll functions, such as maintaining timekeeping information and processing and submitting
payroll.
 Answer telephones and give information to callers, take messages,or transfer calls to appropriate
individuals.
 Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep
records of collections and disbursements, and ensure accounts are balanced.
 Create,maintain, and enter information into databases.
 Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when
equipment malfunctions.
 Confer with customers by telephone or in person to provide information about products or services, take
or enter orders, cancelaccounts, or obtain details of complaints.
 Review insurance policy terms to determine whether a particular loss is covered by insurance.

3.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
 Contact customers to respond to inquiries or to notify them of claim investigation results or any planned
adjustments.
 Obtain and examine all relevant information to assess validity of complaints and to determine possible
causes,such as extreme weather conditions that could increase utility bills.
 Complete contract forms, prepare change of address records,or issue service discontinuance orders, using
computers.
 Solicit sales of new or additional services or products.
Metro & Monopoly Wireless Jackson, MS
Job Title: Sale Manager / Supervisor
 Resolve customer complaints regarding sales and service.
 Oversee regional and local sales managers and their staffs.
 Direct and coordinate activities involving sales of manufactured products, services,commodities, real
estate or other subjects of sale.
 Plan and direct staffing, training, and performance evaluations to develop and control sales and service
programs.
 Determine price schedules and discount rates.
 Confer with potential customers regarding equipment needs and advise customers on types of equipment
to purchase.
 Review operational records and reports to project sales and determine profitability.
 Direct foreign sales and service outlets of an organization.
 Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of
business.
 Monitor customer preferences to determine focus of sales efforts.
 Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to
maintain current information on tariffs, licenses, and restrictions.
 Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
 Assess marketing potential of new and existing store locations, considering statistics and expenditures.
 Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in
receiving and shipping operations.
 Monitor game operations to ensure that house rules are followed, that tribal, state,and federalregulations
are adhered to, and that employees provide prompt and courteous service.
 Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such
games.
 Greet customers and ask about the quality of service they are receiving.
 Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
 Explain and interpret house rules, such as game rules or betting limits, for patrons.
 Report customer-related incidents occurring in gaming areas to supervisors.
 Provide fire protection or first-aid assistance when necessary.
 Interview, hire, or train workers.
 Review operational expenses,budget estimates, betting accounts, or collection reports for accuracy.
 Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
 Confer or consult with department heads to plan advertising services and to secure information on
equipment and customer specifications.

4. Skills
  Computer Tech
  Sales Person
  Designing Web Site
  Artist
  N/A
  Phone Tech
  Manger
  Cashier
  Customer Support
  N/A
  Transportation
  Time Management
  Complex Problem Solving
  Active Listening
  Critical Thinking
  Judgment and Decision Making
  Reading Comprehension
  Coordination
  Negotiation
  Customer and Personal Service
  Speaking
  Mathematics
  Management of Personnel Resources
  Persuasion
  Social Perceptiveness
  Personnel and Human Resources
  Computers and Electronics
  Learning Strategies
  Service Orientation
  Systems Analysis
  Management of Financial Resources
  Education and Training
  Economics and Accounting
  Engineering and Technology
  Operation Monitoring
