Melissa Steinman is a senior business analyst with over 15 years of experience in various roles including business analyst, project manager, UAT/release manager, and Salesforce consultant. She has extensive experience working with both Agile and Waterfall methodologies and leading teams to gather requirements, define processes, and ensure successful project delivery. Her background includes working with various industries including banking, mortgage lending, utilities, and government.

1. STEINMAN, MELISSA
MELISSASTEINMAN
636-443-5611 dlake2001@yahoo.com
Summary
 Senior Business Analyst with experience working within Agile and Waterfall environments.
 Experienced as the liaison between business and technical teams to gather requirements and
build backlogs.
 Experienced utilizing SQL for pulling data and creating reports, extensive experience with UAT
and functional testing.
Key proficiencies
 Agile
 Waterfall
 SQL
 JIRA
 Test Director
 MS Project
 Power Point
 Excel
 Requirements
Gathering
 Managing Cross-
Functional Teams
 Issue Management &
Resolution
 Post Implementation
Support
 Compliance &
Regulations
 Policies &
Procedures
 Functional
Specifications
 Documentation
 Training
 Web Conferences
 Task Coordination
 Project
Communications
 Project Tracking
 Project Reporting
 Schedule
Management
 Release
Management
Professional Experience
Unisys – St. Louis, MO
March 2015 – October 2015
Senior Business Analyst, BA Team Lead
 Served as primary point of contact for Telecom, Electric and Water/Environmental customers.
 Worked within an Agile software development life cycle, from planning to integration and testing.
 Created sprint scope and prioritized backlog with Scrum Master.
 Worked directly with Federal Deputy Chief Information Officer & Branch Chiefs.
 Built relationships with Internal Federal customer and external Rural Utility clients.
 Documented business needs and impact for changes to new origination, processing and
underwriting systems for Rural Utility Government Clients.
 Coordinated new requirements with IT development for system deliverables.
 Created presentation materials for national conference.
 Provided presentation and demoed new system at national conference.
 Worked with USDA Federal customers on priorities of needed changes.
 Coordinated tasks and deliverables of BA team.
 Created test scripts and completed QA testing in support of new functionality.
U.S. Bank – St. Louis, MO
March 2013 – March 2015
Business Analyst
 Worked within a team of BA’s to integrate new LOS system.
 Worked with business line customers to identify business requirements.

2. STEINMAN, MELISSA
 Wrote and reviewed detailed business requirements and created a backlog for user stories.
 Created process flows, as-is & to-be processes, screen mock ups & storyboards.
 Completed gap analysis of as-is & to-be processes.
 Performed weekly reporting to project team and senior leaders
 Served as compliance SME for new regulations impacting Third Party Lending
CitiMortgage, Inc. – St. Louis, MO
September 2002 - March 2013
Project Manager
 Coordinated efforts with business leaders to translate ideas and system fixes into business
requirements.
 Reported project status to senior management.
 Developed detailed work plans, task plans and project timelines.
 Oversaw process and program improvements.
 Resolved problems and assessed risk.
 Integrated with third party vendors.
 Coordinated with key support groups to integrate deliverables into the project plan.
 Conducted meetings to review status, milestones, issues, risks and lessons learned.
 Created & delivered training materials and updated policy and procedures.
UAT/Release Manager
 Implemented new loan origination system and GUI interface for client representatives.
 Managed matrix and non-matrix testing resources.
 Coordinated quarterly and monthly release schedules.
 Managed execution of testing on several projects including program redesigns, printing site moves,
help desk migration and compliance projects.
 Coordinated quality expectations of projects with internal and external print vendors
 Managed workflow of off shore resources in automation of regression scripts.
 Developed testing plans, lead clarification discussions and implemented monthly 360 reviews.
 Reviewed sizing estimates for projects to define staffing needs and workflow.
 Managed support of several projects simultaneously.
 Created and delivered training materials on system enhancements.
Salesforce.com Web Consultant
 Presented to senior management, resulting in 500K investment into tool and licensing rights.
 Worked with third party vendor to customize tool to meet Citi sales needs.
 Created and delivered training for all sales staff, including regional managers.
 Proposed project to additional lines of business for expansion possibilities.
 Served as salesforce.com admin for third party sales and client relations teams.