Jerry McNeil has over 20 years of experience in various roles including IT, business analysis, training, sales, and account management. He has a proven track record of consistently providing excellent customer service and enhancing the customer experience. His experience includes positions as a shuttle driver, corporate driver, consultant, wireless coordinator, IT business analyst, and manager. He has expertise in building relationships, analyzing customer needs, and implementing solutions to increase efficiency and reduce costs.

1. Jerry McNeil
9167 Eves Circle  Roswell, GA 30076
678-642-4726(cell)  JerryMcNeil365@gmail.com
IT Professional – Business Analyst – Training Professional – Sales Professional – Account Manager
Hands-on multi-functional dedicated professional focused on consistently providing excellent service to the customer,
with proven results in maintaining accounts and generating incremental sales through effective analysis and training.
Consistently recognized for enhancing the customer experience. Expertise in building and cultivating relationships
across diverse organizational groups.
PROFESSIONAL EXPERIENCE
United BMW – Roswell, GA  2014 – present
Shuttle Driver
Provide Shuttle transportation for the employees of the dealership. Transport personnelto specific locations. Coordinate transport
times for those working alternate schedules.Schedule vehicle maintenance.
Executive to AssistYou – Atlanta, GA  2009-present
Corporate/Personal Driver/Consultant
 Safely transport principal to scheduled business appointments.
 Provide shortest distance routes through interactive use of GPS navigational systems within ten states and surrounding
areas.
 Perform diverse administrative tasks related to scheduling travel appointments for executive.
 Coordinate principal’s time-sensitive appointments.
 Prioritize and disseminate all travel arrangements of corporate executive.
 Prepare, audit, and track travel expenses.
 Proactively oversee and monitor day-to-day and scheduled vehicle maintenance.
 Maintain a clean and safe transportation environment for all passengers.
 Ensure prompt servicing of vehicles. Approved vehicle maintenance.
United Parcel Service – Atlanta, GA  1998-2009
Wireless Coordinator / IT Business Analyst
Dynamically coordinated sales and managed accounts ofwireless devices for 1100 customers,including the sales force to meet
and exceed the target. Provided over-the-phone and face-to-face support with excellence in customer service. Analyzed customer
needs and set the course for several projects, to include contributing to increased production and effectiveness of the sales force,
including but not limited to:
o Generating incremental wireless business by advising customers on available options to attain their goals, such as Global
Positioning, Wi-Fi, and Blackberry Enterprise Server options,for the traveling customers and sales force.
o Serving as a liaison between the wireless vendors and sales force, contributing to increased sales production and efficiency.
o Successfully reducing device service calls by 50% with the introduction of the Blackberry wireless device to the workforce,
replacing the Palm wireless device.
o Reducing management costs by 33% with establishing and implementing the Cellular Device Management Systemin the UPS
Corporate Headquarters.Trained technicians on this new process.
o Reducing wireless operation costs by 27% by implementing wireless tethering as opposed to cellular air card usage.
IT Business Analyst
Effectively provided IT services to 20 departments in the UPS headquarters. Successfully evaluated the needs of the departments
and recommended solutions to enhance their current IT needs.Taught and lectured on the importance of UPS business compliance
to key players within the organization. Diligently investigated and resolved server issues and maintenance. Project lead for
building of one of our servers and implementing a database to be used nationwide by the UPS Legal, Corporate Communications,
and Public Relations departments.
Key Accomplishments
 Promoted to management position within first year
 Chosen to give State of the Company delivery to over 450 people
 Chosen as UPS Corporate Compliance model and spokesperson
 Served as UPS Health and Wellness committee chairperson

2. EDUCATION
Industrial Electricity, Midlands Technical College, Columbia, SC
Dale Carnegie, Inc Graduate – Graduate Assistant
Toastmasters International [Club President, VP Public Relations, VP Membership]
TECHNICAL SKILLS
Microsoft – Excel, PowerPoint, Word, Windows 7, Windows 8, Windows 10, Microsoft 365