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Combining Decision Analysis and Analytics


Marketing Investment Decision Analysis, LLC




John Busbice, Founder
john@mida.us.com
(804) 467-0969
About my perspective

•   Background in marketing analytics
    • 5 years as statistician in marketing and sales analysis (mostly pharma)
    • 5 years consulting, utilizing marketing and sales analytics
•   Relatively new to DA
    • Introduced to concepts while integrating DA consultancy
    • Concurrent self-study of statistical decision theory
    • Sought to leverage DA for in-market and launch marketing optimization
•   Now combining statistics and DA
    • Founded firm that combines marketing mix modeling and DA




               Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved.
                                                                                                   2
What I wanted to do when I grew up…




                                      3
Surfing’s Gidget days…


          Where to Surf?                                                           Surfing!




                                                                                    Waves




                                                           Wind



             Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved.
                                                                                                 4
100 ft wave!... (Garrett McNamara, January 2013 in Portugal)




                                                               5
Big wave surfing: Analytics in action


                                                                                  Big Wave
            Where to Surf?
                                                                                   Surfing!




                                       Surfline.com
                                       Stormsurf.com
                Surf                                                                 Waves
              Forecasts




                                                     Wind



              Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved.
                                                                                                  6
Marketing’s “Gidget days”




       Half the money I spend on advertising is wasted; the
                 trouble is I don't know which half.

             John Wanamaker, (attributed)
             US department store merchant (1838 - 1922)




                                                              7
Marketing today: MIDA uses a combination of statistics and judgment

            Statistics                                                            Human Knowledge


               Pattern                                                                 Creative and
Strength     recognition                                                             Logical reasoning




Weakness   Limited by data                                                               Limited by
                                                                                     instinctual biases




               Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved.          8
Managers are faced with many difficult questions when making
marketing investment decisions:


Objectives:                                                Pain points:
• Are we spending too much or too                          • Complexity: Multiple channels,
   little?                                                    interactions, non-linear impact,
• What is the risk of missing                                 long-term effects, uncertain
   revenue targets?                                           returns
• Are we maximizing value? … cash                          • Conflict: No two analyses
   flow?                                                      converge, different people
• Are we building the brand?                                  responsible for different marketing
• What is the optimal mix across                              efforts
   sales and marketing channels?
                                                           • Cost: Marketing mix modeling and
• What should we forecast given our                           Big Data lead analysts to digging
   sales and marketing budget?
                                                              through imperfect information for
                                                              months on end.


                                                                                                  9
              Copyright 2011, Marketing Investment Decision Analysis, LLC. All rights reserved.
Decision Analysis vs. Analytics: Heart of the debate about the role of
people and information.

     Decision Analysis                                           Analytics


      Information                                                     Data



            Probability                                          Frequency




                                                       Machine emphasis
            Human emphasis                                                                         KEY
                                                                                                         People

         Decision                                                  Decision                              Computers



               Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved.
                                                                                                                  10
What can the Analytics worldview can learn from the Decision Analysis
worldview?

•   Decision-making is a human process; people are key.
•   Judgment is good and necessary; clarifying what’s in your head may
    be enough.
•   There’s more to decision quality than having the right model
    populated with lots of data.
•   Identify important uncertainties rather than statistical significance.
•   Bigger is not always better.
•   Discussion…




               Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved.
                                                                                                   11

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John busbice v2

  • 1. Combining Decision Analysis and Analytics Marketing Investment Decision Analysis, LLC John Busbice, Founder john@mida.us.com (804) 467-0969
  • 2. About my perspective • Background in marketing analytics • 5 years as statistician in marketing and sales analysis (mostly pharma) • 5 years consulting, utilizing marketing and sales analytics • Relatively new to DA • Introduced to concepts while integrating DA consultancy • Concurrent self-study of statistical decision theory • Sought to leverage DA for in-market and launch marketing optimization • Now combining statistics and DA • Founded firm that combines marketing mix modeling and DA Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved. 2
  • 3. What I wanted to do when I grew up… 3
  • 4. Surfing’s Gidget days… Where to Surf? Surfing! Waves Wind Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved. 4
  • 5. 100 ft wave!... (Garrett McNamara, January 2013 in Portugal) 5
  • 6. Big wave surfing: Analytics in action Big Wave Where to Surf? Surfing! Surfline.com Stormsurf.com Surf Waves Forecasts Wind Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved. 6
  • 7. Marketing’s “Gidget days” Half the money I spend on advertising is wasted; the trouble is I don't know which half. John Wanamaker, (attributed) US department store merchant (1838 - 1922) 7
  • 8. Marketing today: MIDA uses a combination of statistics and judgment Statistics Human Knowledge Pattern Creative and Strength recognition Logical reasoning Weakness Limited by data Limited by instinctual biases Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved. 8
  • 9. Managers are faced with many difficult questions when making marketing investment decisions: Objectives: Pain points: • Are we spending too much or too • Complexity: Multiple channels, little? interactions, non-linear impact, • What is the risk of missing long-term effects, uncertain revenue targets? returns • Are we maximizing value? … cash • Conflict: No two analyses flow? converge, different people • Are we building the brand? responsible for different marketing • What is the optimal mix across efforts sales and marketing channels? • Cost: Marketing mix modeling and • What should we forecast given our Big Data lead analysts to digging sales and marketing budget? through imperfect information for months on end. 9 Copyright 2011, Marketing Investment Decision Analysis, LLC. All rights reserved.
  • 10. Decision Analysis vs. Analytics: Heart of the debate about the role of people and information. Decision Analysis Analytics Information Data Probability Frequency Machine emphasis Human emphasis KEY People Decision Decision Computers Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved. 10
  • 11. What can the Analytics worldview can learn from the Decision Analysis worldview? • Decision-making is a human process; people are key. • Judgment is good and necessary; clarifying what’s in your head may be enough. • There’s more to decision quality than having the right model populated with lots of data. • Identify important uncertainties rather than statistical significance. • Bigger is not always better. • Discussion… Copyright 2013, Marketing Investment Decision Analysis, LLC. All rights reserved. 11