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Job Skills: Supply Chain and Operations Presentation
- 1. Job Skills: Supply Chain and Operations By: Bryce Kendall
- 2. Seeing the Big Picture of the Supply Chain A Supply Chain is a bunch of companies that work together to deliver a product to a customer. If one link in the Supply Chain fails, the process as a whole fails.
- 3. Communicating with Suppliers Set Clear expectations so that there is confusion on what is needed. Know your point of contact so you know how to communicate effectively with them. Keep good records of communication. Always confirm that your message is received. Escalate issues so that they get resolved in a timely fashion.
- 4. Communicating with Customers Listen to consumer wants and needs. Build trust so that consumers know you are looking out for them. Provide creative options and solutions to help solve problems.
- 5. Communicating with Colleagues Avoid making assumptions and be clear about the five W’s and how (who, what, when, where, why). Be aware of different modes of communication (email, phone, etc). Be sensitive to schedules as everyone, not just you, is busy. Be selective about invitations to calls and meetings. Discuss what needs to happen, Document it in some form, and hold everyone accountable (including yourself) to Do it.
- 6. Collaborating Across Time Zones Supply Chains are global so you must think about time zones. Use a world clock found on your phone or online to see what time it is elsewhere. Simply ask if need be what times would be convenient for you and your colleagues.
- 7. Taking an Order Customer selects wanted item and pays for it. In B2B transactions, a quote is often requested first. Quote should be detailed in who pays for taxes, transporation, etc. Once a quote is accepted, a purchase order is placed…this is not a payment. After providing the product or service, a bill is sent to the customer. The bill is called an invoice.
- 8. Shipping a Product Anything that you ship is called freight. The means by which you ship it is the mode. You are the shipper. 6 goals: Get the right product to the right customer in the right place, at the right time, in the right condition, at the lowest cost.
- 9. Managing Inventory Inventory is expensive to hold onto, but you also don’t want to run out of product. It is a constant balancing act. Safety stock needs will be determined by how predictable your customers are.
- 10. Forecasting Demand Demand forecasts are educated guesses about customer buying habits in the future. You can use a qualitative approach, or a quantitative one. For a qualitative approach, you would use your knowledge of your customers or the market place. For a quantitative approach, you would look at past statistics and trends to seek a pattern of some sort.
- 11. Managing a Project First, make a list of all of the things that need done and how long they’ll take. This helps you plan when each activity will occur. Your scope is what you need to deliver, your schedule is how much time it will take, and your budget is how much it will cost.
- 12. Improving a Process No matter how good your supply chain is, it can always be improved. Six Sigma seeks to limit variability in your supply chain. Lean principles get rid of things that waste resources and cause inefficiencies. Theory of Constraints seeks to remove bottlenecks and constraints.
- 13. Thinking Ahead Risk Management is one way to handle uncertainty about the future. You can prioritize risks based on likelihood of occurrence or severity of consequences. Reducing and responding to risk is called Risk Mitigation. Part of your job is to predict the future. You won’t always be right, but being as close as possible is good enough to keep your supply chain running smoothly.