The document is a curriculum vitae submitted by Syed Wasim Zaffar, who holds a B.Com in Computers. The CV outlines Zaffar's career objective of working for an innovative organization focused on growth. It also details his work experience as a Branch Manager for Muthoot Fincorp, where he gained experience in tasks like customer interaction, team leadership, and fund management. Additionally, the CV describes Zaffar's role as a Subject Matter Expert at First American India, where he reviewed mortgage transactions and provided feedback to associates. Finally, it lists his typing speed, computer skills, and core competencies such as monitoring processes and identifying areas for improvement.

1. Presenter Syed Wasim Zaffar, B.Com Computers
Syed Wasim Zaffar (B.Com Computers)
Presents
Curriculum Vitae
To
The Recruiters
August 27, 2016

2. Presenter Syed Wasim Zaffar, B.Com Computers
Syed Wasim Zaffar (B.Com Computers)
Presents
Career Objective
My career objective is to
work in an outstanding, value
driven organization where hard
work, personal development,
teamwork, innovation and growth
for the overall vision is the order of
the day.

3. Presenter Syed Wasim Zaffar, B.Com Computers
Working as Branch Manager at NBFC known as Muthoot Fincorp Pvt. Ltd.
Job Role: Team Handling, Transaction monitoring, Business development,
Cross selling, Gold Valuation, Customer credit analysis, Book keeping,
Handling Cash, Issuing cheques, Fund Management and Bank reconciliation.
Learning’s: Time management, Budget controlling, Cost cutting, Customer
face to face interaction, Handling & Leading a team, Importance of KYC,
Setting targets and work on it to achieve it with in stipulation of time.
Work Experience

4. Presenter Syed Wasim Zaffar, B.Com Computers
Worked as Subject Matter Expert at MNC known as First American India Pvt.
Ltd.
Job Role: Processing of Mortgage transactions, 2nd level Quality checking processed
transactions, feedback to associates, Work allocation, Conducting Huddle session,
Escalation of queries to onshore team, preparation of production reports, quality report,
critical and non critical errors reports of associates.
Learning’s: Prioritizing work, Completing work with in TAT, How to conduct feedback
and process update sessions and learn about business terminology like TAT, SLA, Process
gaps, PEP, Kai Zen and Six sigma tools.
Work Experience

5. Presenter Syed Wasim Zaffar, B.Com Computers
Typing Skills: 50 Word Per Minutes Good at Photo shop CS5 & Html
Proficient with Microsoft applications: Advance Excel
Skills

6. Presenter Syed Wasim Zaffar, B.Com Computers
Core Competencies:
Monitoring the overall functioning of processes, identifying
improvement areas and implementing adequate measures to
maximize customer satisfaction level.
Preparing MIS reports as per SLA with a view to apprise
management of the process operations and assist in critical decision
making process.
Assessing the customer feedback, evaluating area of improvements
and providing critical feedback to the associates on improvements
and achieving higher customer satisfaction matrices.
Core Competencies