Ankur Walia has 9 years of experience in business process management, Six Sigma, quality management, and workforce management. He currently works as a WFM Business Process Consultant for Capgemini managing queues, schedules, skills, and performance metrics for programs at Royal Bank of Canada. Previously he held WFM roles at Morgan Stanley Copalamba, Convergys, and Bank of America developing forecasts, handling staffing issues, and improving processes. He has expertise in various WFM tools and received performance awards during his career.