Debra Howard has over 20 years of experience in the tech industry leading implementation of best practices and processes. She has extensive expertise analyzing data and administering operations. Her experience includes maintaining sales data and territories, conducting analysis, and resolving issues for customers and vendors. She also has experience managing projects, coordinating events and logistics, and serving as an administrative point of contact.

1. Debra Howard
24 Fritsche Lane
Townsend, MT 59644
425.283.8424
debra@celticconcretewa.com
Highlights
Over Twenty-years of experience in the tech industry with a successful broad-based career defining and
guiding the implementation of industry best practices, standards, processes, and tools to strengthen
organizations and drive competitive growth. Extensive expertise in leading and delivering cross-functional
transformational business solutions. Proven ability to navigate complex situations while prudently
mitigating risks, identifying value creating opportunities, and building strategic partners.
Data Analysis and Administration
 Maintain and solve conflicts within SAVM for five Areas.
 Work closelywith Operations Director on Human Resource items including composing and posting job
descriptions in Virtual Edge, HRMS, Sales MBO Tool, Visibility Statements,CPC submissions and
approvals,Recruiting and LRP.
 Conductscreening ofcandidates and scheduling ofinterviews.
 Utilize companysystems including Business Objects,Salesforce.com, SAVM and eSales to gather,
analyze and verify regional and operational sales on a local and global basis.
 Define and maintain sales territories.
 Prepare and submit data for weekly, monthly,quarterly and yearly forecasts.
 Manage calendars for senior level executives using Outlook.
 Track bookings and submit approvals for cross-regional credit.
 Claim pointof sale creditand splitaccordinglyamong the global accountteam.
 Monitor office expenses and reconcile expenses againstmonthlyexpense transaction detail reports.
 Responsible for resolution and/or escalation ofcustomer and vendor issues.
 Prepare and publish meeting agendas,minutes and presentations for high visibilitypersonnel.
 Regularlyevaluate and analyze costeffectiveness associated with expenditures.
 Work closelywith cross functional teams including Customer Service and SupportOperations to track
and expedite orders.
 Played a key role on the Human Resource Strategic Leadership Team in charge of planning and
launching policies and procedures.Assisted with HIRS implementation,corporate communications,
employee relations,training,downsizing,and workforce planning functions.
 Administrative supportfor Service Provider Director of Operations, 4 Regional Sales Managers,
Account Managers,and Sales Engineers supporting domestic and global markets.
 Administrative team lead and point of contact for finance, marketing,business operations,and sales
engineering organizational management.
Project Management/Coordination
 Participate in Year End Readiness process for Service Provider including butnot limited to People
Assignments,Hierarchysetup,and Goaling.
 Monitor office expenses and reconciled expenses againstthe monthlyExpense Transaction Detail
report.
 Act as Liaison with landlord,contractors,architects and Real Estate.
 Investigate and Implement new procedures for a more streamlined office.
 Test and initiate current headcountand space with as-builtreports.
 Initiate a commute reduction program within the office.
 Began an Oracle Volunteers chapter within the office.
 Screen and book candidates for the Worldwide Corporate VisitCenter’s executive dining room.
 Conduct formal tours of Oracle Headquarters and the Corporate VisitCenter.
 Collaborate with outside departments to streamline processes.
 Manage and operate video conferencing activities by contacting remote sites to ensure equipmentis
compatible.Navigate video cameras during meetings.
 Liaison between facilities, catering,and securitydepartments to coordinate operational strategies.
 Serve as pointof contact for communityrelation’s projects,which includes scheduling and conducting

2. Professional Experience:
2004-2016 Cisco Systems, Inc.,
Data Quality Manager, Brighthouse,Cablevision,Cox, Comcastand Time Warner Cable
Business Intelligence Analyst,Global Service Provider Theater
Operations Administrator,Microsoft,Amazon, T-Mobile
Field Sales Administrator,Commercial West,Inland Commercial Region,Pacific NorthwestRegion,
Pacific NorthwestSelectRegion
2003-2004 AT&T Wireless,Redmond,WA
Executive Assistant
2002-2002 Remedy Intelligent Staffing/Cisco Systems, Bellevue, WA
Field Sales Administrator – Microsoft Region
1996-2001 Oracle Corporation, Bellevue, WA & Redwood Shores,CA
Regional Administrator – Premium Support
Facility Coordinator - Western Facilities
Project Coordinator - Worldwide Corporate VisitCenter
Administrative Assistant - Worldwide Corporate VisitCenter
Skills: MS Word, Advanced Excel, PowerPoint,Access, Quickbooks, Accounts Payable, Accounts Receivable,
General Ledger,Job Costing,SAVM, Salesforce.com,eSales, HRMS, Virtual Edge, Compensation Planner.
Training: SAVM – Account Transfer, SAVM – Territory Planning Environment,People Assignment, SAVM –
Territory Definition,Salesforce.com Private Workshop, SAVM Account Maintenance Tool, Salesforce.com Reporting
for Managers,Influencing and Motivating Others, Business Objects – MARS Universe,Cisco Made Simple,My
Business Reports Training.
Education: Bachelor’s degree in Human Resources. Master’s Certificate in Project Managementthrough The
George Washington UniversitySchool of Business via ESI at Cisco.