1. William Lord
89-16 212 Place,
Queens Village, NY 11427
Tel: 917-498-4275 E-mail lordwus@yahoo.com
Senior Project Manager
SUMMARY:
Program Manager with extensive Data Center infrastructure experience working in a globalize environment. Worked on
offshore projects creating Project Definition Documents, Risk Analysis, Business Requirement Definition and Statement of
Work. Researched and identified in country deployment regulations, labor laws in Wynyard UK, France, Switzerland and
Asia PAC. Developed and managed several revenue driven portfolio Projects which increased profits by 55 percent. At
Hewlett Packard, Managed the procurement of all BOM equipment globally developing a scheduled to land equipment and
coordinated engineering resources. My ability to restructure failed initiatives (Projects) quickly and get themto production
is one of many multi-tasking abilities I possess. I have created and managed budgets, provided variance explanation for
monthly, Quarterly and annual forecast. Developed Project schedules identifying milestones, Issues and Risk Logs for
multiple projects. Exceptional work ethic with the ability to communicate across all levels of management. Excellent ability
to identify and attract talented managers when building project teams. Superb vendor management skills resulted in
completing projects under budget and prior to the projected timeline. Wrote the Trading floor and Back Office Support
proposals which were accepted by Citigroup. Other responsibilities included interviewing and hiring managers and business
analysis. Possess a strong knowledge of Excel, Power Point and Visio as well as Microsoft Project.
TECHNICAL SKILLS:
Hardware: HP Proliant BL685c/G7, Proliant DL 585 servers, HP C7000 ENCLOSURE, Proliant BL680c G5, Proliant BL460c
G7, Dell Blade Server E01S, Dell PowerEdge R300 Servers, HP Integrity RX8640 servers, UNIX/LINUX Servers,
BES servers, web servers, VTRAK E-class, Storage Management Servers, VLS9200 tapedrives, EMC SAN/NAS,
Centerra storage, SAN TapeLibrary, Web server, Proxy Server HP Professional Workstation 5500, 6400 and 4000
series desktops, including many other desktops compatibles; HP Elite Book 8440p laptops, Compaq Evo N610C,
M300, M700, M7400, 4220T, 4160T;Toshiba TECRA 8100, Toshiba laptops PORTEGE3440, 3080 and 3020; Dell
OPTIPLEX GX 260,GX 240, Dell Latitude laptops; Mobiledevices including Tablets; most Hewlett Packard
Network laser printers. Other large format printers including Epson, NEC and Brother laser printers;Several brands
of CD-writers and players, digital cameras, JAZ and Iomega Zip drives storage devices; Digital ID cards writers
includes DataCard UG-285 IMAGEWRITER and DATACARD IMAGECARD III.
Network: L3 Core (A8812), L2 Core (A5820), Distribution Switch (A12518), Access Switch (A5820), ILO/OA (A5810), SBI
Access A5810, Check Point Firewall, V3 F5 Load Balancer, NETAPP equipment, Steelhead Riverbed, JUNIPER SG
550 M, RADWARE, F5, CHECK POINT, Security Enterprise software, ISS small/medium/large switches, layered
Cisco CATALYST C8500, C 6500 E Series, Cisco POE switches, MMI Switches, Core HPSA, Point 100 series
routers, NetGear routers/switches, Bay Network routers and switches, D-link GIG Hz Ethernet hubs.
Software: Microsoft Project 2003/2010, Microsoft Visio 2000/2002/2007, SharePoint site updates ServiceNow Ver 1.0 (Snow),
SharePoint PINE Sites, Mosaic, PlainView, HPPM, CLARITY, Microsoft Office 2010, Microsoft Visio 2010,
Microsoft Project 2007/2010, Outlook 2010, Exchange 5/6, Lotus Notes R4/R5/R6, Windows server 2003, 2008 and
2010, Windows 7, Windows 8, XP/2000, Professional Workstation and Dos; SMS, Oracle Apps, Lawson, BPM,
CRM, XML, Weblogic, VMWARE, UNIX/LINUX (Red HAT), Solaris, AIX, VXML/IVR, Timbuktu (Asset
Management and Remote Access), LANDesk, Oracle, DB2 Server, McAfee (Asset Management), Helpdesk (Work
Coordination and Asset Management Software), Remedy, MAPS (Asset Management), Citrix, Security Enterprise
software, SEP (Backup and Disaster Recovery software), Anti-Malware Software, Norton Antivirus/Firewall,
McAfee Antivirus/Firewall, including McAfee Enterprise Helpdesk.
EXPERIENCE:
PRESIDIO at ARROWS ELECTRONICS 05/16 – 12/16
Senior Project Manager
 Initiated project development by surveying and compiling IT Cost Sheet based on vendorquotes and estimates.
 Submitted IT Cost Sheet to Senior Management for approval and subsequent attachment to the project budget.
 Created several project plan templates that can be used for acquisition of new companies, consolidating 2 of more
business entities into one office, office closures and new office space build-outs.
 Developed SharePoint sites to post project artifacts and track the progress of all infrastructure and product
development projects.
 Conducted weekly and bi-weekly meetings with management to review project status and update issue/risklogs.
 Managed 7 projects concurrently, ranging from network upgrades to telecom and server equipment upgrades.
 Attended the weekly Global Real Estate meetings to provide input and status for Real Estate in my portfolio.
 Developed a Pre-deployment Data Center migration template for ARROW ELECTRONICS with based on a
similar template that Hewlett Packard use for all their Data Center build worldwide.

2. Matrix at Wells Fargo 08/15 – 2/16
Program Manager
 Managed the Enterprise Product Catalog and Target State Architecture Projects at Wells Fargo which was
mandated by the Regulators Compliance Agency. (Part of data and firewall Security)
 Worked with Risk Analysis and Governance groups to maintain CCAR requirements as it related to the Asset
Management.
 Conducted level 2 meeting with Deloitte Consulting team and business groups to discuss networkSecurity, ITAM
inventory, process and identify critical milestones.
 Created Project budgets for EMEA and APAC projects, provided variance explanation for monthly and Quarterly
forecast.
 Drafted high level project plans for Compliance projects, Transformation, Database migration, office relocation
projects, Merger and Acquisition infrastructure relocation projects; including coordinated circuit landing, network
patching and switch configuration.
 Scheduled working sessions to discuss,Fit-out schedule, cabling, network and server installation, including review
and updates ofRisk/Issue logs.
 Provided updates to Project Manager Management on the health of projects under my portfolio and new projects in
the pipeline.
 Utilized tracker to update project status in Plainview, executed Change Management Process when required and
supported changes in project scope.
 Developed Project Briefs, Risk Analysis (mitigation), Implementation Readiness Document follow the TPM
methodology of Waterfall and Agile.
 Coordinated with Financial Analysis the tracking of equipment invoices for multiple projects,equipment
depreciation and billing for services rendered.
 Prepared complete written scope statement that spells out project goals and details, ensuring compliance with
SLAs.
 Completed concise project status report information Manage and track hardware installations in US, Asia & UK,
for weekly and monthly reporting.
Consulting at McGraw Hill Financial Capital IQ Division 2/12 – 10/14
Program Manager
 Managed the ATOS Cloud Environment at McGraw Hill Financial, worked with Global team to construct a Cloud
landing Zone the size of a country for ecommerce and mobile application support.This was initially budgeted for
500 million dollars.
 Conducted regular scheduled meeting with McGraw Hill CIO and Stakeholders to review the budgets,equipment
installed and provided risk/issues updates on cloud development.
 Worked as a liaison between McGraw Hill Education and the network team to REIP servers, Domain controllers,
access switches,core and distribution switches.
 Managed Multi-Million projects such as the security Unix Authentication Project of over 4000 servers,
Coordinated the software configuration and imaging of servers with Active Directory.
 Managed Decommissioning of office closures for McGraw Hill facilities in Texas and JD Power office in Norwalk
Connecticut this included, Power-down of Circuits, Decommissioning, removal and disposalof network routers,
switches/hubs,EMC storage and removing Key access pads.
 Responsible for selecting and on-boarding vendors,provisioning and requesting resources,managing budgets,
expediting DCFM form request.
 Developed Project Plan for Education division to publish new digital material on Amazon that identified
milestones, deliverables, project dependencies and identifying risk items in the critical path.
 Coordinated with the Application developer’s deployment of WAMPservers, Configuration of Virtual Servers and
Virtual terminals for testing.
 Worked in PMO structure, updated and maintained SharePoint repository site with RACI Chart, utilized SNOW,
MOSAIC and PINE with all project documentation and weekly reporting to stakeholders.
 Planned and implemented maintenance phases for migrating the Education Data Center to a new building. This
required Network Design approval, new subnet, several Application and Active directory servers and REIP all
Wintel, Linux/Unix servers, storage devices and access terminals.
 Executed the 55 Water Street installation of Audio/Video for three Conference rooms each having a 3D presentation
capability, integrated servers and keypad access with Exchange to reserve and book conference rooms.
 Managed build-out of server sizing package based on the capacity planning, BOM and application requirement for
virtualized server offerings.
 Followed the Waterfall Mythology thru the complete SDLC for the NICE telecom project comprising of 3 call
centers and 3 data centers.

3.  Coordinated with NICE the SRT compliance and software installation. Utilized Physical and virtual servers,
VM’s, SANS/NAS and Centerra, including EMC Storage.
 Developed and deployed the Blue Coat application using Agile methodology completing the full lifecycle to
Production, this included installing new servers,Rack/Stacking, Network Patching, KVM configuration and data
Migration/ integration.
 Responsible for developing and driving the budget approval, network infrastructure installation, milestone
planning and resource allocation for relocating 460 associates and upgrade workstations in 4 Phases overa 6 week
period. (Completed Under budget)
 Managed and maintained Risk /Issue logs for Gigamon deployment, engaged the network engineers to trouble-
shoot and test application.
LORD CONSULTING CORP Worked from Home in Queens New York 9/11 - 2/12
Hewlett Packard
Program Manager for Global Cloud
 Executed multi-million dollar project Data Center build-out which I Researched and identified contingency issues
(resource needs) while developing a globalize strategy for documenting recovery procedures for HP Disaster
Recovery sites.
 Designed the Hewlett Packard Pre-deployment checklist for all Data Center in the Global Enterprise Cloud
Services (ECS) worldwide. All data centers uses this template as part of the build-out process.
 Created ARIES request to allocate resources, budgets, purchase order request from the BOM for 9 Data Centers
this included EMC storage devices.
 Worked with establish PMO to develop, build and execute build-out of 9 Data Centers hosting cloud servers and
storage devices. Migrated databases to new business servers for the GO-Live cutover, provided authenticate user
access / permission to shared folders.
 Responsible for requesting WBS Code, resource request, on-boarding of Clients and vendors, approvals for remote
access to the network.
 Assigned supply vendors to projects based on BOM requirements, service delivery history and budget constraints.
 Managed the network engineers to draft floor Plan surveys and schedule meeting with Data Center Management
team to review and approve floor plans. Expedited DCFM form request when equipment needed to be Rack and
Stacked.
 Designed the Hewlett Packard Pre-deployment checklist for their Global Enterprise Cloud Services (ECS)
worldwide this was all multi-million dollar projects; Created ARIES request to allocate resources, budgets,
purchase order request fromthe BOM for 9 Data Centers this included EMC storage devices.
 Executed multi-million dollar project Data Center build-out which I Researched and identified contingency issues
(resource needs) while developing a globalize strategy for documenting recovery procedures for HP Disaster
Recovery sites.
 Scheduled daily meeting with Network, Server Admin and stake holders in France, Switzerland, Wynyard UK
Public Sector and Alpharetta GA to review and discuss ECS project communications.
 Procurement Manager request price quotes, escalated order request to procurement or vendors such as Check-
Point, F5, Tipping Point and Rittal.
 Reviewed and post documentation on SharePoint site of the BOM, all documentation and approvals. Coordinated
network design approval, circuit landing, network and server build-out. Mitigated mission critical task and
dependencies, maintained risk and issue logs affecting the baseline.
 Assigned resources to assist with CRM systemupgrade, document and test systemfor accurate reporting.
 Followed Waterfall methodology for developing and executing the build-out of new Data Centers in APAC and
North America.
ALLIANZ GLOBAL INVESTMENT
Data Center MigrationProject Manager - New York City 5/11 - 9/11
 Allianz Global Investments developed multi-million dollar Data Center project plan to migrate P to V servers to a
Co-Lo Cloud environment.
 Directed application team to prepare data integration process for testing in the Co-Lo environment and provide
stakeholders with response time data for approval.
 Followed established PMO protocol applying Waterfall methodology to manage the implementation stages of all
application being moved to the Cloud environment.
 Communicated daily by scheduling meetings with RIS and RCM AMS stakeholders to schedule the retirement and
migration of all SQL/Application servers to the Co-Lo Cloud environment.
 Worked with vendors to develop a Disaster Recovery site to mirror the main Data Center, coordinated scheduled
testing with department executives regularly to improve business continuity.
 Relocated New York office to new location and managed the conference rooms’ installation of Audio/ Visual
equipment including provisioning of relay equipment in the IDF closets.
 Created BFR’s for resources, department budgets for Global Data Centers in Asia regions, Germany, United
Kingdom and the United States.

4.  Worked with the systems and database group to develop a recovery process that identified all applications and
database in the critical path that required application and server upgrades.
 Worked with Storage team to backup and deploy EMC and Centerra storage devices to all cloud and DR facilities.
 Significant interaction with functional business users and experience in planning and conducting analysis of
business processes and problems as well as create necessary functional, business and non functionalrequirements.
 Business Process Re-engineering (BPR) and Workflow documentation expertise uploading to SharePoint site.
 Coordinated with Market Data Analysis migration plans to move applications to the Cloud environment with
written approval on seek time delays.
 Managed the Upgrading of application Enterprise servers from 2003 Platform to 2008 Enterprise Server before
migrating to a Virtualized environment on the UNIX/LINUX platform.
LORD CONSULTING CORP - New York City 12/10 – 5/11
Project Manger Private Consulting (Small to Mid-size firms)
 Installed wireless network and remote surveillance access for “Touch Of Class” stores to monitor productivity.
 Networked workstations and printers for ST Joseph Episcopal Day School.
 Migrated workstation database to new 2008 Server and provide new drive mapping to access server.
 Provided expert advice to prospective clients on installation of security camera surveillance system with remote
access and messaging alerts for Commercial and residential customers.
DEUTSCHE BANK - New York City 11/10 - 12/10
Global Data Center Transitional Project Manager
 Completed BFR’s (Cost Estimation) for existing personnel to complete the transition phase and Resource
budgeting for the next fiscal year.
 Established Role over process in the event of outage in APAC (Primary) to route network traffic to Secondary
Data Centers and handling of work load. The
 Scheduled meetings with an agenda for executives to discuss project transition actions, readiness support and
resource staffing.
 Applied PMO protocol to developed and maintained Project Decks, identifying milestones, Risk Management and
Severity levels utilizing the waterfall methodology.
 Tasked Project Managers to research and develop franchise agreements in Asia Pac, UK, Germany and India.
 Designed and developed a SOW (Statement of work) for Global Data Center infrastructure for Asia PAC.
 Identified and packaged data center monitoring application as a standard to migration all legacy applications.
 Reviewed with Senior Management updated policy and procedures for regional Operation Centers for adequate
training and personnel coverage.
 Coordinated with management training materials for ASIA PAC Data Centers supporting response to SQL Server
access, application alerts and network outages.
 Participated in Business Continuity/Disaster Recovery planning and testing of application/Data functionality.
 Drafted lesson learnt DECK describing challenges with migrating regional Data Centers to a globalized platform.
 Utilized Microsoft Project to drive multiple projects, also leveraged SharePoint sites as a repository for Project
artifacts such as Project Plans, BOM, TCO approvals, and record reporting.
 Migrated Authentication database to new Data Center and permissioned SystemAdministrator access to servers.
LORD CONSULTING CORP - Queens New York 10/08 – 11/10
Project Manager Private Consulting (Small to Mid-size firms)
 Manager Server 2008 and network installation for doctor’s offices and law firms.
 Provided remote systemaccess for billing firms and government agencies.
 Assisted with EMS logic software installation to monitor and update patient records .
BACHRACK GROUP - Goshen New York 4/08 - 10/08
MEDIACOM (Regional Cable/Communications Company)
Sr. Project Manager
 Managed the implementation of the ACSR Multi-million dollar Project for MediaCom which increased revenue by
55 percent nationwide in 90 days.
 Responsible for managing 15 projects under my portfolio using the Agile and Waterfall methodology which
included budgets and resource allocation, also managed the deployment of 3,000 laptops and workstations for
Management and Field Engineers.
 Implemented the level 1 and level 3 approval process for the Program Management Office at MediaCom
(PMBOK); all projects needing authorization and budget consideration must be submitted with the proper forms
for approval.
 Orchestrated Provisioning/Ordering of circuits with AT&T for MediaCom, scheduling installation and cutover of
circuits at the Moline Call Center, including converting the phone system to VOIP. This process required
BLACKBOX (Vendor) to program and test Cisco switches in their labs prior to implementation.

5.  Oversaw the IP Re-design and installation of new infrastructure for 5 Call Centers which required establishing a
coordination processes between the NOC, Data Center, application support when executing cutover of switches,
routers, printers and spherical devices to the new segments.
 Conducted meetings with company Executives on the implementation of the new VOIP network companywide
which allowed customer calls to be routed internally across state lines, thus saving millions on long distance fees.
 Executed LAN Desk installation nationwide to track software and asset management of hardware equipment.
 Assembled a team for a Collection Campaign to manage the retrieval of hardware equipment and delinquent
payments nationwide, utilizing IVR dialer which is capable of contacting 120,000 households hourly, while
routing paying customer to available agents.
 Scheduled meetings with vendors and senior management on draft proposals verifying Implementation plan, risk,
resource plan, time-lines and milestones that triggered co-dependent projects.
 Tasked software development team with data integration for the IVR Dialer with existing vendor databases.
 Coordinate the RE-IP of 3 Data Centers and 6 Call centers, which included workstations, application and SQL
servers including storage devices.
 Negotiated SOW with installation vendor and coordinated the deployment of 1000 Truck mounts and Laptops.
ADDISON SEARCH - New York City 8/07 - 3/08
IT Manager
 Performed overall Operation and Information Technology of all offices in NYC and New Jersey. Budget approvals
of new office spaces, furniture, phone systems, servers and network infrastructure.
 Oversaw new office build-outs such as Vendor management of Telecommunication and Network infrastructure
and ordered PRI’s and instructed vendors when installing phone system which roll over numbers was associated
with a PRI.
 Developed a backup process for 2 offices in the event of a network outage traffic will be routed froma secondary
router from a different ISP provider.
 Installed 2008 servers and migrated database from 2003 enterprise servers, including and ADAPT server which
updated revenue generated projects and account activity, imaged, migrated and deployed 200 workstations to new
domain. Designed documentation on how to created e-mail accounts on exchange servers, including creation of
user profiles on the BES, while mirroring outlook preferences.
 Implemented the back-up and migration of e-mails and contact list to the BES, and instructed Blackberry users to
sync their device with outlook. Configured and installed DSL modems, VPN router, CISCO hubs, created user
remote access accounts and permission new and existing user accounts in Active Directory.
 Troubleshoot single sign-on issues during LDAP integration with Addison’s servers, utilized imaging software to
Image workstations and provided user access to File, Print, Active Directory servers. Verified workstation
configuration and internet capability, Provided wireless solutions and advice on network security. Designed
Network Architecture for WebCom System and Pinpoint Computer installation projects, such as Wireless
networks, data migration and hardware support.
MPL SYSTEM - New York City 8/07-9/07
Sr. Project Manager
 Point-of-contact for Upgrading 500 Blackberries at Paul, Weiss, Rifkind, Wharton and Garrison, which included
data backup , migration and device activation with mobile carrier. Liaison between the business and the IT
support Teamto coordinate local access to install and sync the new Blackberry Desktop utility.
 Scheduled 30 attorneys daily for BlackBerry upgrades, provided status reports to management and escalated
Server connection issues Blackberry support team. Performed customize configuration on new Blackberry devices,
created new profiles on Exchange server and configured e-mail access on BES server.
 Configured BlackBerry by routing e-mails to RIM BES servers 3.6 environment which is utilized by Verizon for
their business customers.
DELL CORPORATION - New York City 8/04-11/06
CITIGROUP
Engagement. Project Manager/Trading FloorSupport
 Drafted proposals which were utilized when conducting contract negotiations between Dell Regional executives
and CitiGroup North America Executives utilizing model matrix for time, resources and material. Managed the
infrastructure upgrade of 10,000 workstations, utilized SOE agent for remote access.
 Compiled departmental budgets and submitted BFR’s (Cost Estimation) for staff and contractors for the next fiscal
year.
 Executed full SDLC process for all Trading Floor upgrades and new deployments for hardware and software,
including Market Data products such as Bloomberg, Reuters 3000, FactSet and NASDAQ.
 Documented the multi-level platforms of UNIX and LINUX users on the trading floors. Communicated with
Executives and Senior Managers milestones on open projects, documented and scheduled task, risk management,
including evaluation of project budgets.

6.  Maintained daily client relations with Fixed Income and Equity divisions engaged in Coaching, mentoring,
motivating, and supervise project teammembers, including contractors.
 Worked with Voice and Turrets to survey TRID-ID’s and document user and group preferences to schedule the
relocation of equipment to new location.
 Administered and coordinated all COB/DR activities for Capital Markets (Saving the business 2 million dollars);
which comprised of COB testing, renovation, system Upgrades and BIA (Business Impact Analysis). Applied
project management techniques to meet SLA established with Senior Executives and Move Coordinators on build-
out of trading floors at their Disaster Recovery Sites.
 Managed the coordination of moves (emphasis on IMAC), strategic restacks (Comprised of multiple move
phases), CIB client/IT initiated projects at 3 locations. Conducted discovery with business line (focus on Risk
Management) to survey and plan (Post move), disconnect, reconnect, execute moves to relocate and install new
and old workstations averaging 10 to 15 moves per week.
 Interviewed over 300 applicants to fill vacancies and assist with large scale IMAC moves and deployments. Expert
with large scale Desktop/Laptop roll-outs, ability to communicate with various levels of management, documented
the multi-level platforms of UNIX, VMware and LINUX users on the trading floors.
 OTHER PROFESSIONAL EXPERIENCES: (Details to be provided upon request)
CERTIFICATIONS:
 Completed Certificate program in Computer Information Systems, 1987
 Microsoft MCSE Certification Classes Completed
 Expected completion of PMP Certification, Fall 2015
EDUCATION:
Associate in Applied Science Degree in Computer Information Systems, City University of New York at Queens Borough
Community College, Bayside, NY, 1987.