SlideShare a Scribd company logo
ISO 9001 –
Top Management
Briefing
Content
 Introduction – What is ISO?
 Advantages of having ISO – Why ISO?
 What needs to be done - How to get ISO?
 What needs to be done - Whom to approach?
 Next - When to start?
Introduction – What is ISO
International Organization for Standardization (ISO). ISO - Greek 'isos', meaning 'equal‘; become 'standard‘.
Conformance to Performance to Excellence
Follows 7 Management Principles (Earlier 8)
Customer Focus / Leadership / Involvement of People / System Approach / Continual Improvement / Factual Approach to Decision Making / Mutually
Beneficial Supplier Relationships
Risk based systematic approach
Minimal documentation / Maximum efficiency
International recognition – Global player
Advantages of having ISO – Why ISO?
 Business oriented (Context and Strategic direction)
 Increased Profitability / Reduced Waste
 Blue Ocean Marketing opportunities
 Reduced Business Risk (Risk Management)
 Consistent Result (Reliable forecast)
 Sustainable Continual Improvement
 Increased Customer Trust (Delight → Repeat
business / visir)
 Competitive Edge (One step ahead - always)
 Customer / Supplier Partnerships (Win – Win)
 Reduced Mandatory (Govt & Supplier) audits
 Customer requirement (OEM / Govt mandate)
Advantages of having ISO – Why ISO?
 Quality in all processes, not just products or services
 Day to day business – System manages
Leaders ? – Have time for improvement planning
 +ve Working Environment– Cultural change
 Internal customer satisfaction
 Motivated and competent employees
 Effective Internal Communication
 Clearly Defined Work processes
 Defined Roles and Responsibilities
 Superior operational performance
 Process Improvements
 Better traceability and retrievability
 Confirmation of right approach
 Clarity in requirements
 Pro-active measures – Prevention is better than cure
What needs to be done - How to get
ISO?
1. Top management commitment- Commit what is possible; Comply what is committed “Say – What you Do”; Do – What you say”
2. Understand and define processes – Align processes towards customers – both internal and external
3. Identify and match job skill– Right person for Right job at Right time
4. Cascade down business objective to processes– Policy → Objectives → KPI → Management Programs
5. Monitor and assess process performance – Audit, Feedback, Complaints & KPI Measurements
6. Effect continual improvement– Analyse & identify improvement areas
What needs to be done - Whom to
approach?
 No worries – JMC is here to serve you
Next – When to Start
 Why delay? Start immediately. (In Tamil : Subham seekiram)
 Develop in house resources’ competency in developing and
implementing the system (contact us for tailor made training program) or
 Engage competent external consultant (contact us for tailor made consultancy program)
Next – When to Start
 Planning to get external consultant?
 Contact us now for non obligatory discussion.
 Call : India : +91 98416 01124; Singapore : +65 8448 1124 or
 Mail : senthil@jaimaaruthi.com or
 Skype : jaimaaruthiconsultaant or
 Visit us
 Website : www.jaimaaruthi.com
 Follow us
 Twitter : jaimaaruthi; Linkedin : Jai Maaruthi Consultaant

More Related Content

What's hot

The powers company overview insurance final rev
The powers company overview insurance final revThe powers company overview insurance final rev
The powers company overview insurance final rev
Tyler Petz
 
Continuous Improvement
Continuous ImprovementContinuous Improvement
Continuous ImprovementAllan Berry
 
Selling Quality to Senior Management - 3 0
Selling Quality to Senior Management - 3 0Selling Quality to Senior Management - 3 0
Selling Quality to Senior Management - 3 0Ramkumar Ramachandran
 
Shared services - A Strategic Cost Management Platform
Shared services - A Strategic Cost Management PlatformShared services - A Strategic Cost Management Platform
Shared services - A Strategic Cost Management Platform
Sanjay Chaudhuri
 
Developing quality program
Developing quality programDeveloping quality program
Continuous Improvement Program Workshop
Continuous Improvement Program WorkshopContinuous Improvement Program Workshop
Continuous Improvement Program Workshop
Barcoding, Inc.
 
EHS Accountability and Responsibility Maintaining Focus on Delivering Result...
EHS Accountability and Responsibility Maintaining Focus on Delivering Result...EHS Accountability and Responsibility Maintaining Focus on Delivering Result...
EHS Accountability and Responsibility Maintaining Focus on Delivering Result...
Christian Johnson
 
Redefining the executive view of facility management (FM)
Redefining the executive view of facility management (FM)Redefining the executive view of facility management (FM)
Redefining the executive view of facility management (FM)
JLL
 
Change management and innovation-MAHAM-MUZAMMIL
Change management and innovation-MAHAM-MUZAMMILChange management and innovation-MAHAM-MUZAMMIL
Change management and innovation-MAHAM-MUZAMMIL
mahi muzamil
 
Facility Management Trends Presentation final_1
Facility Management Trends Presentation final_1Facility Management Trends Presentation final_1
Facility Management Trends Presentation final_1Hugh Swan
 
Quality in Telecommunications
Quality in TelecommunicationsQuality in Telecommunications
Quality in Telecommunications
adayem
 
Context of the organization training
Context of the organization trainingContext of the organization training
Context of the organization training
Quality Improvement Consulting
 
Facility management training
Facility management trainingFacility management training
Facility management training
vehiclemaintenance
 
Meeting auditing skills
Meeting auditing skillsMeeting auditing skills
Meeting auditing skills
LineView Academy (was OFX Academy)
 
Why lean can't succeed without operational discipline
Why lean can't succeed without operational disciplineWhy lean can't succeed without operational discipline
Why lean can't succeed without operational discipline
Calvin L Williams
 
Strategic managemet
Strategic managemetStrategic managemet
Strategic managemet
Sherif Attar
 
Edge presentation cmm_final CMMI CSTE CSQA
Edge presentation cmm_final CMMI CSTE CSQAEdge presentation cmm_final CMMI CSTE CSQA
Edge presentation cmm_final CMMI CSTE CSQA
Ahmed El-Askalany, CSTE, CSQA, PMP, CQIA, ITIL
 
ANNEXTURE-1 SQMCS BROCHURE DESIGN Final pdf
ANNEXTURE-1 SQMCS BROCHURE DESIGN Final pdfANNEXTURE-1 SQMCS BROCHURE DESIGN Final pdf
ANNEXTURE-1 SQMCS BROCHURE DESIGN Final pdfNarayan Kulkarni
 
Introduction To Tusp 2009
Introduction To Tusp 2009Introduction To Tusp 2009
Introduction To Tusp 2009
tusp2000
 

What's hot (19)

The powers company overview insurance final rev
The powers company overview insurance final revThe powers company overview insurance final rev
The powers company overview insurance final rev
 
Continuous Improvement
Continuous ImprovementContinuous Improvement
Continuous Improvement
 
Selling Quality to Senior Management - 3 0
Selling Quality to Senior Management - 3 0Selling Quality to Senior Management - 3 0
Selling Quality to Senior Management - 3 0
 
Shared services - A Strategic Cost Management Platform
Shared services - A Strategic Cost Management PlatformShared services - A Strategic Cost Management Platform
Shared services - A Strategic Cost Management Platform
 
Developing quality program
Developing quality programDeveloping quality program
Developing quality program
 
Continuous Improvement Program Workshop
Continuous Improvement Program WorkshopContinuous Improvement Program Workshop
Continuous Improvement Program Workshop
 
EHS Accountability and Responsibility Maintaining Focus on Delivering Result...
EHS Accountability and Responsibility Maintaining Focus on Delivering Result...EHS Accountability and Responsibility Maintaining Focus on Delivering Result...
EHS Accountability and Responsibility Maintaining Focus on Delivering Result...
 
Redefining the executive view of facility management (FM)
Redefining the executive view of facility management (FM)Redefining the executive view of facility management (FM)
Redefining the executive view of facility management (FM)
 
Change management and innovation-MAHAM-MUZAMMIL
Change management and innovation-MAHAM-MUZAMMILChange management and innovation-MAHAM-MUZAMMIL
Change management and innovation-MAHAM-MUZAMMIL
 
Facility Management Trends Presentation final_1
Facility Management Trends Presentation final_1Facility Management Trends Presentation final_1
Facility Management Trends Presentation final_1
 
Quality in Telecommunications
Quality in TelecommunicationsQuality in Telecommunications
Quality in Telecommunications
 
Context of the organization training
Context of the organization trainingContext of the organization training
Context of the organization training
 
Facility management training
Facility management trainingFacility management training
Facility management training
 
Meeting auditing skills
Meeting auditing skillsMeeting auditing skills
Meeting auditing skills
 
Why lean can't succeed without operational discipline
Why lean can't succeed without operational disciplineWhy lean can't succeed without operational discipline
Why lean can't succeed without operational discipline
 
Strategic managemet
Strategic managemetStrategic managemet
Strategic managemet
 
Edge presentation cmm_final CMMI CSTE CSQA
Edge presentation cmm_final CMMI CSTE CSQAEdge presentation cmm_final CMMI CSTE CSQA
Edge presentation cmm_final CMMI CSTE CSQA
 
ANNEXTURE-1 SQMCS BROCHURE DESIGN Final pdf
ANNEXTURE-1 SQMCS BROCHURE DESIGN Final pdfANNEXTURE-1 SQMCS BROCHURE DESIGN Final pdf
ANNEXTURE-1 SQMCS BROCHURE DESIGN Final pdf
 
Introduction To Tusp 2009
Introduction To Tusp 2009Introduction To Tusp 2009
Introduction To Tusp 2009
 

Viewers also liked

Medios de transporte acuaticos copia
Medios de transporte acuaticos   copiaMedios de transporte acuaticos   copia
Medios de transporte acuaticos copia
Kihara Cavero Morales
 
Coração (1)
Coração (1)Coração (1)
Coração (1)
Gabriel Santos
 
Primero último
Primero últimoPrimero último
Primero último
Kihara Cavero Morales
 
Alimentos nutritivos y no nutritivos
Alimentos nutritivos y no nutritivosAlimentos nutritivos y no nutritivos
Alimentos nutritivos y no nutritivos
Kihara Cavero Morales
 
El arca de noé
El arca de noéEl arca de noé
El arca de noé
Kihara Cavero Morales
 
La sagrada familia
La sagrada familiaLa sagrada familia
La sagrada familia
Kihara Cavero Morales
 
Lampiran transkip kegiatan pembelajaran
Lampiran transkip kegiatan pembelajaranLampiran transkip kegiatan pembelajaran
Lampiran transkip kegiatan pembelajaran
Lilisjuarsih089
 

Viewers also liked (12)

Medios de transporte acuaticos copia
Medios de transporte acuaticos   copiaMedios de transporte acuaticos   copia
Medios de transporte acuaticos copia
 
Coração (1)
Coração (1)Coração (1)
Coração (1)
 
Primero último
Primero últimoPrimero último
Primero último
 
Alto y bajo
Alto y bajoAlto y bajo
Alto y bajo
 
LFS152x Progress _ edX
LFS152x Progress _ edXLFS152x Progress _ edX
LFS152x Progress _ edX
 
La selva
La selvaLa selva
La selva
 
Alimentos nutritivos y no nutritivos
Alimentos nutritivos y no nutritivosAlimentos nutritivos y no nutritivos
Alimentos nutritivos y no nutritivos
 
Medios de transporte
Medios de transporteMedios de transporte
Medios de transporte
 
La costa ii
La costa iiLa costa ii
La costa ii
 
El arca de noé
El arca de noéEl arca de noé
El arca de noé
 
La sagrada familia
La sagrada familiaLa sagrada familia
La sagrada familia
 
Lampiran transkip kegiatan pembelajaran
Lampiran transkip kegiatan pembelajaranLampiran transkip kegiatan pembelajaran
Lampiran transkip kegiatan pembelajaran
 

Similar to JMC - Why ISO

Implementing An ISO 9001 Quality Management System
Implementing An ISO 9001 Quality Management SystemImplementing An ISO 9001 Quality Management System
Implementing An ISO 9001 Quality Management System
Susan Kennedy
 
#How to Manage Quality in your Small Business# By SN Panigrahi,
#How to Manage Quality in your Small Business# By SN Panigrahi,#How to Manage Quality in your Small Business# By SN Panigrahi,
#How to Manage Quality in your Small Business# By SN Panigrahi,
SN Panigrahi, PMP
 
IMS Introduction.ppt
IMS Introduction.pptIMS Introduction.ppt
IMS Introduction.ppt
usmanagsi23
 
Why Only Best Practice Makes Perfect! Presentation
Why Only Best Practice Makes Perfect! PresentationWhy Only Best Practice Makes Perfect! Presentation
Why Only Best Practice Makes Perfect! PresentationMichelle Hoskin
 
NQA - ISO 9001 Implementation Guide
NQA - ISO 9001 Implementation GuideNQA - ISO 9001 Implementation Guide
NQA - ISO 9001 Implementation Guide
NA Putra
 
What ISO Management Systems can learn from Balanced Scorecard?
What ISO Management Systems can learn from Balanced Scorecard?What ISO Management Systems can learn from Balanced Scorecard?
What ISO Management Systems can learn from Balanced Scorecard?
PECB
 
NQA ISO 9001 Implementation Guide
NQA ISO 9001 Implementation GuideNQA ISO 9001 Implementation Guide
NQA ISO 9001 Implementation Guide
NQA
 
Business Agility And Software Development Alan Chedalawada
Business Agility And Software Development   Alan ChedalawadaBusiness Agility And Software Development   Alan Chedalawada
Business Agility And Software Development Alan Chedalawada
Valtech UK
 
The Operational Best Practice Linked In Presentation
The Operational Best Practice   Linked In PresentationThe Operational Best Practice   Linked In Presentation
The Operational Best Practice Linked In Presentation
Michelle Hoskin
 
Operational Excellence
Operational ExcellenceOperational Excellence
Operational Excellence
Steve Mitchinson
 
Awareness about ISO system 9001-2015.ppt
Awareness about ISO system 9001-2015.pptAwareness about ISO system 9001-2015.ppt
Awareness about ISO system 9001-2015.ppt
DineshDevadiga5
 
Why ONLY Best Practice Makes Perfect!
Why ONLY Best Practice Makes Perfect!  Why ONLY Best Practice Makes Perfect!
Why ONLY Best Practice Makes Perfect! Michelle Hoskin
 
#Basics of Lean Six Sigma - By SN Panigrahi
#Basics of Lean Six Sigma - By SN Panigrahi#Basics of Lean Six Sigma - By SN Panigrahi
#Basics of Lean Six Sigma - By SN Panigrahi
SN Panigrahi, PMP
 
Intro To Alignment By Design
Intro To Alignment By DesignIntro To Alignment By Design
Intro To Alignment By DesignThomas Bradley
 
ISO 9001 2015 - How to use it
ISO 9001 2015 - How to use itISO 9001 2015 - How to use it
ISO 9001 2015 - How to use itReddy N
 
Risk-Management-in-ISO-9001.pdf
Risk-Management-in-ISO-9001.pdfRisk-Management-in-ISO-9001.pdf
Risk-Management-in-ISO-9001.pdf
ukavathekar
 
Theories in total quality management
Theories in total quality managementTheories in total quality management
Theories in total quality management
Meagan Rose Mendez
 
Is your Business IPO ready
Is your Business IPO readyIs your Business IPO ready
Is your Business IPO readymulcahymike
 
Tbem 2009 one dayer print
Tbem 2009 one dayer printTbem 2009 one dayer print
Tbem 2009 one dayer printparag11
 
Continuous improvement for Small Businesses
Continuous improvement for Small BusinessesContinuous improvement for Small Businesses
Continuous improvement for Small Businesses
BizSmart Select
 

Similar to JMC - Why ISO (20)

Implementing An ISO 9001 Quality Management System
Implementing An ISO 9001 Quality Management SystemImplementing An ISO 9001 Quality Management System
Implementing An ISO 9001 Quality Management System
 
#How to Manage Quality in your Small Business# By SN Panigrahi,
#How to Manage Quality in your Small Business# By SN Panigrahi,#How to Manage Quality in your Small Business# By SN Panigrahi,
#How to Manage Quality in your Small Business# By SN Panigrahi,
 
IMS Introduction.ppt
IMS Introduction.pptIMS Introduction.ppt
IMS Introduction.ppt
 
Why Only Best Practice Makes Perfect! Presentation
Why Only Best Practice Makes Perfect! PresentationWhy Only Best Practice Makes Perfect! Presentation
Why Only Best Practice Makes Perfect! Presentation
 
NQA - ISO 9001 Implementation Guide
NQA - ISO 9001 Implementation GuideNQA - ISO 9001 Implementation Guide
NQA - ISO 9001 Implementation Guide
 
What ISO Management Systems can learn from Balanced Scorecard?
What ISO Management Systems can learn from Balanced Scorecard?What ISO Management Systems can learn from Balanced Scorecard?
What ISO Management Systems can learn from Balanced Scorecard?
 
NQA ISO 9001 Implementation Guide
NQA ISO 9001 Implementation GuideNQA ISO 9001 Implementation Guide
NQA ISO 9001 Implementation Guide
 
Business Agility And Software Development Alan Chedalawada
Business Agility And Software Development   Alan ChedalawadaBusiness Agility And Software Development   Alan Chedalawada
Business Agility And Software Development Alan Chedalawada
 
The Operational Best Practice Linked In Presentation
The Operational Best Practice   Linked In PresentationThe Operational Best Practice   Linked In Presentation
The Operational Best Practice Linked In Presentation
 
Operational Excellence
Operational ExcellenceOperational Excellence
Operational Excellence
 
Awareness about ISO system 9001-2015.ppt
Awareness about ISO system 9001-2015.pptAwareness about ISO system 9001-2015.ppt
Awareness about ISO system 9001-2015.ppt
 
Why ONLY Best Practice Makes Perfect!
Why ONLY Best Practice Makes Perfect!  Why ONLY Best Practice Makes Perfect!
Why ONLY Best Practice Makes Perfect!
 
#Basics of Lean Six Sigma - By SN Panigrahi
#Basics of Lean Six Sigma - By SN Panigrahi#Basics of Lean Six Sigma - By SN Panigrahi
#Basics of Lean Six Sigma - By SN Panigrahi
 
Intro To Alignment By Design
Intro To Alignment By DesignIntro To Alignment By Design
Intro To Alignment By Design
 
ISO 9001 2015 - How to use it
ISO 9001 2015 - How to use itISO 9001 2015 - How to use it
ISO 9001 2015 - How to use it
 
Risk-Management-in-ISO-9001.pdf
Risk-Management-in-ISO-9001.pdfRisk-Management-in-ISO-9001.pdf
Risk-Management-in-ISO-9001.pdf
 
Theories in total quality management
Theories in total quality managementTheories in total quality management
Theories in total quality management
 
Is your Business IPO ready
Is your Business IPO readyIs your Business IPO ready
Is your Business IPO ready
 
Tbem 2009 one dayer print
Tbem 2009 one dayer printTbem 2009 one dayer print
Tbem 2009 one dayer print
 
Continuous improvement for Small Businesses
Continuous improvement for Small BusinessesContinuous improvement for Small Businesses
Continuous improvement for Small Businesses
 

Recently uploaded

Founder-Game Director Workshop (Session 1)
Founder-Game Director  Workshop (Session 1)Founder-Game Director  Workshop (Session 1)
Founder-Game Director Workshop (Session 1)
Amir H. Fassihi
 
W.H.Bender Quote 65 - The Team Member and Guest Experience
W.H.Bender Quote 65 - The Team Member and Guest ExperienceW.H.Bender Quote 65 - The Team Member and Guest Experience
W.H.Bender Quote 65 - The Team Member and Guest Experience
William (Bill) H. Bender, FCSI
 
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
juniourjohnstone
 
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
gcljeuzdu
 
Training- integrated management system (iso)
Training- integrated management system (iso)Training- integrated management system (iso)
Training- integrated management system (iso)
akaash13
 
Leadership Ethics and Change, Purpose to Impact Plan
Leadership Ethics and Change, Purpose to Impact PlanLeadership Ethics and Change, Purpose to Impact Plan
Leadership Ethics and Change, Purpose to Impact Plan
Muhammad Adil Jamil
 
Senior Project and Engineering Leader Jim Smith.pdf
Senior Project and Engineering Leader Jim Smith.pdfSenior Project and Engineering Leader Jim Smith.pdf
Senior Project and Engineering Leader Jim Smith.pdf
Jim Smith
 
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
CIOWomenMagazine
 
Case Analysis - The Sky is the Limit | Principles of Management
Case Analysis - The Sky is the Limit | Principles of ManagementCase Analysis - The Sky is the Limit | Principles of Management
Case Analysis - The Sky is the Limit | Principles of Management
A. F. M. Rubayat-Ul Jannat
 
TCS AI for Business Study – Key Findings
TCS AI for Business Study – Key FindingsTCS AI for Business Study – Key Findings
TCS AI for Business Study – Key Findings
Tata Consultancy Services
 

Recently uploaded (10)

Founder-Game Director Workshop (Session 1)
Founder-Game Director  Workshop (Session 1)Founder-Game Director  Workshop (Session 1)
Founder-Game Director Workshop (Session 1)
 
W.H.Bender Quote 65 - The Team Member and Guest Experience
W.H.Bender Quote 65 - The Team Member and Guest ExperienceW.H.Bender Quote 65 - The Team Member and Guest Experience
W.H.Bender Quote 65 - The Team Member and Guest Experience
 
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....
 
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证
 
Training- integrated management system (iso)
Training- integrated management system (iso)Training- integrated management system (iso)
Training- integrated management system (iso)
 
Leadership Ethics and Change, Purpose to Impact Plan
Leadership Ethics and Change, Purpose to Impact PlanLeadership Ethics and Change, Purpose to Impact Plan
Leadership Ethics and Change, Purpose to Impact Plan
 
Senior Project and Engineering Leader Jim Smith.pdf
Senior Project and Engineering Leader Jim Smith.pdfSenior Project and Engineering Leader Jim Smith.pdf
Senior Project and Engineering Leader Jim Smith.pdf
 
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
 
Case Analysis - The Sky is the Limit | Principles of Management
Case Analysis - The Sky is the Limit | Principles of ManagementCase Analysis - The Sky is the Limit | Principles of Management
Case Analysis - The Sky is the Limit | Principles of Management
 
TCS AI for Business Study – Key Findings
TCS AI for Business Study – Key FindingsTCS AI for Business Study – Key Findings
TCS AI for Business Study – Key Findings
 

JMC - Why ISO

  • 1. ISO 9001 – Top Management Briefing
  • 2. Content  Introduction – What is ISO?  Advantages of having ISO – Why ISO?  What needs to be done - How to get ISO?  What needs to be done - Whom to approach?  Next - When to start?
  • 3. Introduction – What is ISO International Organization for Standardization (ISO). ISO - Greek 'isos', meaning 'equal‘; become 'standard‘. Conformance to Performance to Excellence Follows 7 Management Principles (Earlier 8) Customer Focus / Leadership / Involvement of People / System Approach / Continual Improvement / Factual Approach to Decision Making / Mutually Beneficial Supplier Relationships Risk based systematic approach Minimal documentation / Maximum efficiency International recognition – Global player
  • 4. Advantages of having ISO – Why ISO?  Business oriented (Context and Strategic direction)  Increased Profitability / Reduced Waste  Blue Ocean Marketing opportunities  Reduced Business Risk (Risk Management)  Consistent Result (Reliable forecast)  Sustainable Continual Improvement  Increased Customer Trust (Delight → Repeat business / visir)  Competitive Edge (One step ahead - always)  Customer / Supplier Partnerships (Win – Win)  Reduced Mandatory (Govt & Supplier) audits  Customer requirement (OEM / Govt mandate)
  • 5. Advantages of having ISO – Why ISO?  Quality in all processes, not just products or services  Day to day business – System manages Leaders ? – Have time for improvement planning  +ve Working Environment– Cultural change  Internal customer satisfaction  Motivated and competent employees  Effective Internal Communication  Clearly Defined Work processes  Defined Roles and Responsibilities  Superior operational performance  Process Improvements  Better traceability and retrievability  Confirmation of right approach  Clarity in requirements  Pro-active measures – Prevention is better than cure
  • 6. What needs to be done - How to get ISO? 1. Top management commitment- Commit what is possible; Comply what is committed “Say – What you Do”; Do – What you say” 2. Understand and define processes – Align processes towards customers – both internal and external 3. Identify and match job skill– Right person for Right job at Right time 4. Cascade down business objective to processes– Policy → Objectives → KPI → Management Programs 5. Monitor and assess process performance – Audit, Feedback, Complaints & KPI Measurements 6. Effect continual improvement– Analyse & identify improvement areas
  • 7. What needs to be done - Whom to approach?  No worries – JMC is here to serve you
  • 8. Next – When to Start  Why delay? Start immediately. (In Tamil : Subham seekiram)  Develop in house resources’ competency in developing and implementing the system (contact us for tailor made training program) or  Engage competent external consultant (contact us for tailor made consultancy program)
  • 9. Next – When to Start  Planning to get external consultant?  Contact us now for non obligatory discussion.  Call : India : +91 98416 01124; Singapore : +65 8448 1124 or  Mail : senthil@jaimaaruthi.com or  Skype : jaimaaruthiconsultaant or  Visit us  Website : www.jaimaaruthi.com  Follow us  Twitter : jaimaaruthi; Linkedin : Jai Maaruthi Consultaant