Jennifer Smith is an ambitious professional with strong organizational, communication, and customer service skills gained through various roles in retail and publishing. She currently serves as Customer Service Team Leader at Publix Supermarket, where she manages schedules, training, and administrative tasks. Previously, she held positions at Books-A-Million and Mercer University, including founding an undergraduate research journal. Smith has a Bachelor's degree in Creative Writing and English Literature from Mercer University, graduating magna cum laude.