Maria Alicea is a sociology graduate with a minor in digital marketing, skilled in Microsoft Office and qualitative survey design. She has interned at MDRC focusing on policy research, served as a research assistant, and has extensive customer service experience. Alicea is actively involved in volunteering, has received academic honors, and is recognized for her strong communication and leadership skills.

1. MARIA ALICEA
(904) 501-8790
aliceamariase@gmail.com
www.linkedin.com/in/mariasalicea
SKILLS
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Visio, Outlook)
• Skilled in Qualtrics survey design software
• Problem solving
• Excellent written and oral communication skills
EDUCATION & RELEVANT COURSEWORK
University of North Florida, Jacksonville, FL Expected May 2020
B.A. in Sociology, Digital Marketing Minor
• Social Change/International Development
• Evaluation Research/Program Analysis
• Principles of Marketing
• Consumer Behavior
Saint Johns River State College, St. Augustine, FL May 2018
A.A. Degree
• Intro to Diversity for Educators
• Intro to the Teaching Profession
Allen D. Nease High School, St. Augustine, FL May 2015
High School Diploma
EXPERIENCE
MDRC, New York, NY June 2019 – August 2019
GMSP Policy Research Intern
• Collaborated with multi-level research assistants and analysts on three separate policy area projects
• Entered and imported data for a longitudinal early-education project that surveyed parents and observed
elementary school classrooms
• Developed student focus group questions and designed process maps to illustrate transfer processes at local
community and state colleges
• Actively involved in diversity initiatives including the planning of MDRC’s “Counteracting Bias &
Creating Inclusion” follow-up reflection sessions with corporate employees and participating in department
action-plans regarding inclusivity in MDRC work culture
University of North Florida, Jacksonville, FL December 2018 – April 2019
Research Assistant
• Utilized multiple databases to find peer-reviewed academic journals and collect existing data for my
professor’s individual project
• Survey Design Team Leader for program analysis of UNF’s LGBT Resource Center
• Managed and worked alongside a team of five survey designers and organized a timeline for deadlines and
decisions to ensure efficiency of project
• Designed and distributed survey using extensive survey developing software

2. UNF’s Public Opinion Research Lab, Jacksonville, FL October 2018 – April 2019
Phone Interviewer
• Consistently ranked top interviewer for completed number of surveys and highest number of calls
• Gained practical experience in a research setting and learned more about the survey design and interview
process
• Collected copious amounts of political opinion polling data for local and national news stations
Publix Supermarkets, St. Augustine, FL November 2016 – June 2019
Cashier
• Provided excellent customer service at the front end by quickly ringing customers through, processing
payments, and properly bagging groceries and merchandise
• Performing practices such as Publix’s “Ten/Ten Rule” and “Two/Two Rule” to ensure that customers are
taken care of and appreciated throughout their shopping experience and before they leave the store
• Portrayed excellent communication skills to allow me to successfully connect/interact with customers,
employees, management, and corporate executives
Artsy Abode Boutiques, St. Augustine, FL March 2016 – August 2017
Keyholder
• Served as Manager on Duty for 10 other employees, coordinating sales for approximately 100 customers
while utilizing motivational techniques to keep staff engaged
• Exceeded a $19,000 weekly sales goal
• Developed leadership and managerial skills
• Controlled workflow through successful planning and delegation of tasks within designated timeframes to
optimize customer experience and sales goals at or above company standards
VOLUNTEER WORK
Gate River Run, Jacksonville, FL March 2019
Volunteer Coordinator Assistant
• Assisted with set-up of volunteer tent and sign-up stations
• Organized volunteer staff and helped manage different volunteer groups
• Worked with students ages 13 to 18 and mentored them during volunteer activities
Clyde E. Lassen Veterans Nursing Home, St. Augustine, FL 2011 – ongoing
Activities Department Volunteer
• Assisted multiple employees with daily agenda
• Helped create different activities for veteran residents to partake in throughout the day
• Entertained residents by reading the daily news to them, taking them for walks, completing puzzles with
them, helping them make phone calls to family members, etc.
ACCOMPLISHMENTS
• Dean’s List – Fall 2018 and Spring 2019 (Term GPA: 3.80)
• President’s List during entire academic career at SJR State College
References Upon Request