Jeffrey Cross has experience providing security services, serving as an Army chaplain, working as a file clerk in a VA medical center, and serving as an associate pastor and music director for a church. He has extensive experience maintaining and repairing communications equipment for the military and security systems.

1. JEFFREY MARK CROSS
44101 MICHIGAN AVE. APT 3 CANTON, MI 48188
(734) 679-6295 ▪ ChaplainCross@gmail.com
Nov 2015 – Present VA Ann Arbor Healthcare System Ann Arbor, MI
Security Assistant
Provide security monitoring, dispatch, voice, data communication, and support services to include intrusion,
environmental, fire, and medical alarms. Dispatch emergency responders and maintain the
communications flow of voice radio traffic among police units operating on patrol and at stationary posts.
Communicate using approved radio techniques and assure proper radio procedures are followed. Operate
and monitor security camera system in excess of 700 cameras. Provide superior customer service by
processing incoming phone traffic, tactfully and effectively assessing caller's needs, resolving their
problems, or directing them to the appropriate clinic or office.
Nov 2007 – Dec 2016 United States Army Reserve (Retired) Inkster, MI
Chaplain Candidate
Qualified spiritually, morally, intellectually and emotionally to serve as a chaplain in the Army. Sensitive to
religious pluralism and able to provide for the free exercise of religion for all military personnel, their family
members and civilians who work for the Army. Provide religious ministry, counseling and advice in matters
pertaining to religion, morals and morale. Facilitate a full program of religious ministries, including marriage
and family workshops, suicide prevention training events, counseling, religious education and special
events.
Feb 2014 – Aug 2015 John D. Dingell VA Medical Center Detroit, MI
File Clerk – Health Information Management
Receive, scan, index, file and retire hard-copy medical health documents using various PC applications
including the Veterans Health Information Systems and Technology Architecture (VistA), Computerized
Patient Record System (CPRS) and DocManager. Safeguard customer personally identifiable information
(PII) in compliance with applicable HIPAA directives.
Aug 2003 – Jun 2012 First Baptist Church of Canton Canton, MI
Associate Pastor / Music Director
Develop, manage and direct a blended music program consisting of 40-member adult choir and 15-member
orchestra. Work independently in the accomplishment of a wide variety of duties, including setting priorities,
coordinating, and organizing work in order to meet deadlines. Teach a variety of classes ranging from
children to adults. Provide counseling services to church members on marriage and a variety of other
spiritual or religious issues. Design, install, and maintain a Microsoft Small Business Server with 14
workstations, including all peripheral equipment. Purchase and perform upgrades and repairs on computer,
lighting and sound equipment as necessary. Design and install a complete video projection system and
digital signage system.
Dec 2000 – Aug 2003 ADT Security Services Jacksonville, FL
Resale Sales Specialist
Work in a call center environment, processing incoming telephone calls for customers interested in
reactivating existing ADT security systems. Assess customer needs and pass qualified sales leads to sales
professionals. Set in-home appointments for potential customers to meet with a security professional.
Communicate effectively and professionally with employees at varying grade levels. Answer questions and
direct customers with difficulties to the appropriate office for resolution.
EXPERIENCE

2. JEFFREY CROSS
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Sep 2000 – Nov 2000 Ingram Motor Sales Jacksonville, FL
Collections Associate
Assist high-risk credit customers in financing a vehicle that meets their needs. Examine consumer credit
reports and make determinations based upon ability to pay. Contact customers who have delinquent
accounts assisting them in making payment arrangements. Prepare overdue accounts for legal action.
Skip-trace and recover vehicles as required. Perform maintenance and upgrades for all computers and
associated peripherals.
Feb 1999 – Sep 2000 Office Depot Jacksonville, FL
Consultative Sales Specialist
Act as computer consultant for customers, helping them determine which products will best meet their
needs. Identify customer's concerns, perform the tasks required to resolve the issue accurately and timely,
and follow-up as necessary to ensure a satisfactory resolution. Provide detailed information on use of
computers, printers, and all associated peripherals. Advise customers on software and networking solutions
for their home or business.
Jul 1998 – Feb 1999 Computer Directions and Paging Jacksonville, FL
Computer Technician/Sales Representative
Troubleshoot customer computers and repair as necessary. Interact directly with customers to determine
their computing needs. Build from components a complete computer system, install required hardware and
software. Design and build small-business networks. Instruct customers in use of hardware and software,
and provide onsite installation, repair, and technical support.
Jul 1997 – Jul 1998 Anderson Radio, Inc. Bay City, MI
Two-Way Radio Technician
Install, align, and perform maintenance and repairs to component level on a large variety of mobile and
base station radios, antenna systems, paging terminals, and power supplies. Maintain computer network,
including maintenance of IBM PC’s to board level. Perform computer memory, video, hard-drive, controller,
network adapter, and motherboard upgrades. Repair and maintain video surveillance systems.
Feb 1996 – Jul 1997 Midland Chemical Company Midland, MI
Sales Representative
Assist customers in choosing the best selection of cleaning chemicals, waxes, floor strippers, polishes,
lubricants, paper products, matting products, packaging supplies, and cleaning equipment to meet their
building maintenance needs. Train customers in many aspects of building maintenance. Design, build, and
maintain a Windows 95 peer-to-peer network with six computers and four printers.
Nov 1992 – Feb 1995 USAF Element Kolsås Com, Norway
TARE Maintenance Supervisor
Strict attention to detail and technical flexibility allowed me to perform a combination of duties in three
different work centers. Completed training at the top of my class for the Status Control Alerting and
Reporting System (SCARS), a NATO Communications and Information Systems Services Agency
command and control system. Completed work center proficiency training in half the allotted time. Backfilled
cryptographic equipment technician position due to manning shortages. Senior maintenance supervisor for
the Telegraph Automated Relay Equipment (TARE). Perform hardware and software upgrades to desktop
computers.

3. JEFFREY CROSS
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Oct 1986 – Oct 1992 8th Space Warning Squadron Eldorado AFS, TX
Shift Supervisor, Cryptographic Maintenance / Communications Center
Work in a high-stress environment as the only military maintenance technician. Troubleshoot, identify,
maintain and repair critical communications equipment sending intercontinental ballistic missile warning
information to NORAD and National Command Authorities with an availability rating of over 99 percent. Fill
minimum manning position as communications center operator, providing customers with the quickest
possible response on high-precedence messages. Performed extra duty TEMPEST Technical Quality
Assurance Evaluator, ensuring maximum compliance with all applicable regulations and technical orders.
Sep 1985 – Sep 1986 2146th Information Systems Group Osan ABS, Korea
Secure Communications Technician
Maintain and repair COMSEC voice and data encryption equipment to component level. Use appropriate
test equipment to perform system-level troubleshooting and isolate faulty elements. Troubleshoot system
outages and bring equipment to operational status with a minimum of downtime. Oversee the management
of spare expendable components and work center tools.
Moody Theological Seminary
 Master of Divinity (2012)
United States Army Reserve
 Chaplain Initial Military Training (2009)
 Chaplain Basic Officer Leadership Course (2011)
 Ask, Care, Escort, (ACE-SI) Train the Trainer
Trinity Baptist College
 Bachelor of Arts – Pastoral Theology (2003)
 Ordained (2003)
Motorola
 R56 Installation Standards
 Antenna System Fundamentals
 Motorola Trunked Central Controller
United States Air Force/NATO (Dec 1984 – Jun 1995)
 SCARS II A-site maintenance (mainframe computer network)
 Noncommissioned Officer Leadership School
 Noncommissioned Officer Preparatory Course
 Secure Communications Equipment Repair Course
 Various secure voice/data communications equipment
High School – Sheridan Road Christian School (1984)
EDUCATION