1. Wasi Khan 27 Myrtel Street Everett, MA 02149
NIBR Informatics E-Mail wasi.k@hotmail.com (Cell) 857-888-1423
Top performing IT professional with unique mix of technical skills, education, and management experience.
EDUCATION
Camden County College – Concentration in Project Management with in an I.T environment supplemented with
one year of I.T. Service Desk experience.
EXPERIENCE
Technical Support Specialist 2013-Present
Novartis Institute of Biomedical Technology, Cambridge MA
Scientific support consisted of managing and supporting genetic and biotech research applications such as Bio-
book, Biologics aligner, Chem-draw, GDC ELN to name a few. Assisted labs and vendors with the setup of
scientific equipment. Utilized problem solving skills to support team in ITIL incident resolution with over 19
incident tickets daily. Technical support was provided via live chat, phone, face to face, remote support and
desk side support in an effort to assist end user with issues ranging from software/application triage, equipment
deployment/ triage and Cisco IP Phone Configuration. Migrated technical documentation into SharePoint 2010
site. Coordinated equipment vendor ordering.
Remote Administration - PC management using System Center Configuration Manager
Cricket Communications, Philadelphia PA March 2008– October 2011
Assistant Retail Business Manager
Assisted Manager in supervising all aspects of a store that executed over 200 new contracts a month and had a
team of 8. Responsibilities involved duties in the areas of operations management, human resources, marketing,
and customer service. Conducted daily, weekly and monthly supply inventory and ordering, created employee
schedules and regularly monitored and updated store layout on an as needed basis. In charge of initial training
and ongoing development of sales team of _8_. Executed monthly sales events by developing partnerships with
local retail establishments. Supervised sales team to ensure monthly sales goals were met and beat. During
tenure, saw sales rise by _2_%.
United States Military, USMC Active Duty/Army Reserve 1997-‘02’ – Present
My primary military occupational specialty in the Marines was a Field Radio Communicator. As a Field radio
operator I was responsible for installation, interconnection, and operation of communication networks and
information systems used to transmit information and data. Installing telephones and switchboards, laying wire
and cable, adjusting equipment for proper operation, recovering wire, locating wire system faults, and operating
switchboards. Setting up retransmissions sights.
SKILLS
Technical Systems Operating System Telecomm
Incident Management WSUS 3.0 Windows XP-8 Cisco Unified CM
Problem Management Exchange 2010 Windows Server Cisco Unity
Deployment Active Directory Macintosh OS-X VoIP
Mobile Devises System Center Android Desk Phone Setup