Reza Rouhani provides his curriculum vitae, including contact details, skills summary, educational qualifications from 1989-2014 including Microsoft and VMware certifications, and employment history from 1991 to present in various IT roles including system support engineer, user access provisioning, service desk technician, IT technician, and project manager. He includes references from his current and previous managers at HP and other companies.

1. CurriculumVitae –Reza Rouhani
rouhani@xtra.co.nz
Reza Rouhani
Curriculum Vitae
__________________________________________________________________________________
Contact Details
Name: REZA ROUHANI
Address: 2/141 PORTLAND RD, REMUERA, AUCKLAND
Telephone (Home): 09-5295523
Telephone (Mobile) 0272555122
Email Address: rouhani@xtra.co.nz
Summary of Skills
 Customer service experience
 System maintenance, diagnostics and security
 Window client server technology, support and maintenance
 Data and disaster recovery, backup, restore and failover
 Install, configure, and maintain personal computers
 Detect problems, troubleshoot and repair/replace personal computer components
 Detect and resolve common printer issues
 Troubleshoot client-side connectivity issues using appropriate tools
 Prevent, troubleshoot and remove viruses and malware
 Install and configure windows operating systems
 Configure and troubleshoot Windows Server 2008 Network Infrastructure
 Configure and troubleshoot Windows Server 2008 Active Directory Domain Services
 Manage and maintain Windows 2008 Servers
 Configure, maintain and troubleshoot Cisco hardware
 Communication over Network
 Plan and cable Networks
 Configure and test Networks

2. CurriculumVitae –Reza Rouhani
rouhani@xtra.co.nz
 Monitor and document Networks
 LAN, WAN switching and wireless, design-implementation, trouble shooting and
security
Educational Qualifications
Year Qualification
2014
2013
2013
Microsoft Certified Solutions Expert (MCSE) Windows Server 2012
Microsoft Certified Solutions Associate (MCSA) Windows Server 2012
VCP5-VMware Certified Professional on vSphere 5
2010-2011 Diploma in Computing and Network Support Including:
International Certification CompTIA A+
International Certification Microsoft Certified IT Professional MCITP
 Windows server 2008 Server Administrator
 Windows server 2008 Network Infrastructure Configuration
 MCTS
International Certificate Network Associated CCNA
2008-2009 Diploma in Computer Aided Design and Detailing Including:
AutoCAD, 3D Max, Revit Architecture, 3D Solid work
2008 Certificate in Drafting (2D & 3D) & Applications of AutoCAD, NZQA Level 6
2001 National Certificate in Electrical Engineering, NZQA Level 2 & 3
1989 AssociatedDegree in Electrical Engineering
Employment History
Period Company Position
Oct 13-Current HP New Zealand Server Support Engineer
Virtual Environment Support (VESx24) Team
Details:
Hewlett-Packard (HP): Global Leader in IT industry. HP is an American multinational IT company and top
supplier of IT products, software and services.
• Working on one of the largest VMware environments (approx. 2000 physical / virtual servers) in New
Zealand (Fonterra) as a Server Support Engineer in Virtual Environment Server Management Team within
HP Enterprise Services group.

3. CurriculumVitae –Reza Rouhani
rouhani@xtra.co.nz
• Provide Level 2-3 (Wintel) support on VMware / Windows Server operating system platforms.
• Resolving high severity incidents / service requests within SLA time frame and delivering enterprise level
of server support following ITIL best practices.
• Proactively monitoring servers performance, alerts, backups, and resolving them before it converts to
high impact.
• Performing server health checks and generating daily health check reports for VMware, SCOM, Citrix,
and Follow-me printing.
• Incident support to server environment that is raised by customer or by monitoring alert.
• Performing scheduled change management tasks and completing service requests.
• Handling servers decommission requests, completing new server BAU checks after project team
handover.
• Scheduled servers OS & Tools updating/patching as defined in business process and reporting issues to
other teams.
• Escalation and co-ordination with internal support groups and external third-party vendors (Gen-I, HCL)
for incident and problem management.
• Server OS supported and Tools used: Windows server 2003/2008/2012, VMware V-Sphere 5, Citrix Xen
App, SCOM 2007, Follow-me Print service, HPSM, ESL, Active Directory, Exchange et
Period Company Position
Jan 13-Oct 13 HP New Zealand UAP Team
Details:
User Access Provisioning (UAP)
UAP Team Manages Users and Computers for Fonterra Globally.
UAP responsibilities include Application Deployment, Exchange Management, and access
to SharePoint, various Fonterra Applications, and Virtual Machines.
BlackBerry User profile Creation, Smartphones setting, Active Sync Activation and Enabling Email
Accounts on User’s Smartphone.
Period Company Position
Jun 11 – Jan 13 HP New Zealand IS Service Desk
Details:

4. CurriculumVitae –Reza Rouhani
rouhani@xtra.co.nz
Supportfor the Fonterraaccount involvingsupportforall aspectsof a large outsourcedcorporate IT
environment
Responsibilitiesinclude:
 Faultanalysisandresolution.
 Application installation, distributionandmaintenance throughCitrix andSMS
 Printer support,mainlyconnection,configuration,queue management.
 TCP/IPdiagnosis
 Remote desktopmanagementusingavarietyof toolsincludingVNCandMSremote access
tools.
 International andlocal RASandVPN support.
 Profile relatedwork(roaming& local,repair,rebuild,migrate)
 Email issuesincl.PSTfilesproblems,delegation,exchangeresource configuration
 Spyware andvirusdetectionandremoval.
 Responsibility forhighseveritycase management.
 AS400, SAP support,mainlyuseraccounts,scheduledreportsandprintdevice issues
 Liaisingwithexternal contractorsandservice providergroups.
 Adherence toperformance requirementsandservice levels.
AlsoprovidedsupportforTelecomNZaccount,AAPT&NZ Govt account duringmostof this
Period,buthave workedexclusivelyonFonterraforthe last12 months.
May 11 – Jun 11 Auckland City Council IT Technician
Details:
I had a short termcontract withAucklandcity council, Iwas part of Exchange MigrationTeam.After
migratinguseraccount our teamwalkto userand checkthe enduser systemto make sure their
outlookandemailsworkproperly,alsowe setupsome userswithnew cell phonesandsetuptheir
E- mail account Andmake sure theirphone are syncingwithExchange server.
Period Company Position
Jul 10 – Apr 11 Future Skills Help Desk Technician (part time)
Details:
Analyse companyITneeds,research-improve andimplementsolutions,providesupportto studentand
staff, look after student work stations, network connectivity, install operating systems, domain
connectivity,troubleshoothardware,installapplications,general maintenanceof studentworkstations
to ensure proper working order.

5. CurriculumVitae –Reza Rouhani
rouhani@xtra.co.nz
Period Company Position
April 05 – Dec 08 Super Trade Ltd Managing Director
IT Related Experience:
Workstation maintenance including installation of operating system and application software,
upgrades of hardware and networking.
Details:
Super Trade subcontracted to main building contractors and provided a range of trade services
includingPaintingandDecorating,Gib-Stopping,Tiling,Electrical andcarpentryservices.Imanagedthe
companyand subcontractedjobsto specialisedtradespeople andworkedasa painteranddecorator
myself when not managing.
Apr 03 – Apr 05 True Colour Decorating System Supervisor / Contractor
IT Related Experience:
Used Microsoft Excel and Word
Details:
My mainresponsibilitieswereworkingcloselywithclientstoassist inprovidingquotationsandcontract
work. As a Supervisor I managed painter and decorator teams and also assisted management in the
training and supervision of new staff.
Oct 99- Apr 03 Legacy Group Ltd Project Manager
IT Related Experience:
MS Project,MS Office and Workstation maintenance. Looked after office network and peripherals.
Details:
Legacy Group was a construction company that provided housing solutions to customers wantingto
build a new home. We assisted first time home buyers with their loan approval documentation and
planning and design of a new property to their satisfaction. We project-managed the entire
construction and the building of the property. I was responsible for all aspects of customer relations
andprojectmanagementof thebuildingprocessensuringtimelycompletion andcustomersatisfaction.
Aug 97 – Sep 99
Q-Bic Services Ltd Operations Manager
IT Related Experience:
MS Office
Details:
Q-Bic Services was a commercial cleaning company mainly contracted to food courts and shopping
malls. My role initiallystartedas aSupervisortomanage shiftcleaners,andfoodcourtcrew, however
within a few months I was promoted to Operations Manager. As the Operations Manager I was
responsible for the management of the cleaning and food court crew of six major shopping malls
aroundAucklandandone in Wellington includingthe recruitmentand training of new cleaning staff,

6. CurriculumVitae –Reza Rouhani
rouhani@xtra.co.nz
Period Company Position
Organising rosters, providing support and on-going training to new team members.
Feb 91 – Sep 96 Flippo Fochi - Italy Planner & Cost Controller
IT Related Experience:
MS Office,MSProject,Specialiseddatabase,dataentryandbasiccomputerandprintermaintenance.
Details:
Flippo Fochi is an international plant construction companyspecialising in the construction of oil and
gas refineriesandpetrochemicalmanufacturingplants.Istartedindataentryand wassoonpromoted
to the planningandcontrol departmentwhere Iwas responsible forthe monitoringandthe progress
of variousprojectsalongwithateam of people inthe department.Myrole includeddaily,weeklyand
monthlyreportsandsite visitsand communicationandliaisonwitharange of staff,fromcontractors,
office managers and project managers.
Feb 89 – Jan 91 Army Military Service Telecommunication Operator
IT Related Experience:
Special Technical Army Telecommunication Units
Details:
I served in the military service for 2 years, however as I was already tertiary qualified I was recruited
with the rank of an officer as a Commander of TRC-145 Telecommunication Unit. I was responsible
for training the team of TRC-145 and troubleshooting the Telecommunication Unit.
Leisure Activities
Travelling, Movies, Music, Martial Arts, Motorbike Riding, Rock Climbing, Swimming, Computer.
Personal Statement
I am an enthusiasticindividualwhohappenstohave agreat passionforIT. I am the type of person
whohas the motivationandhungertonot give upwhenthingsare not goinginhisdirection.Iam a
goodcontributorof ideasandalwaysaimingtocontinuouslyimprovebothmyselfandmywork.
I take full responsibility and own up for any mistakes I make, learning from them and continuing to
move forward. I love to help people in any way I can. I believe that anything in life is possible if you
work hard and put your mind to it. I have the ability to convert theory into practice and learn new
things by myself. For example, I did self-paced training to achieve my certifications. I am an honest
and an open minded person who always triesto be none other than myself. I wouldrather take the
longroad inlife ratherthanthe shortone andat the endof the day I am justa personwhoistryingto
make the most out of his life.

7. CurriculumVitae –Reza Rouhani
rouhani@xtra.co.nz
References
Mike Symons
FonterraService DeskManagerHP
021705207
Mike.symons@hp.com
VinnyNarain
Manager – NewZealandServerManagement
Mobile +64 272 137 157
Blair Corbett
Team Manager
Virtual EnvironmentSupport(VES) Team
HP Enterprise Services,SouthPacific
blair.corbett@hp.com
Mobile +64 27 683 1485
DenverWilliams
Team Lead– Operations(WINTEL&VMware)
Virtual EnvironmentSupportTeam
T +64 9 918 9138
M +64 272 490 900