1. JEFFREYPORTLANCE
2804 Silver Lane. # 105
Mpls, Mn 55421
Work: 612-316-2966
Home: 612-789-7660
Cell: 612- 483-0532
Work E-mail: Jeffrey.S.Portlance@Wellsfargo.com
Home E-mail: Jeffpo@Comcast.net
Experience:
Have been employed
with
WellsFargo/Norwest
bank since 1988 holding
some ofthe following
positions:
Oct 2000 - Present WellsFargo Bank
Systems Support Analyst 3– Formerly called Business Systems Consultant 3
 Primary focus is the daily coverage of the EACO Production Support
Bridge-line. This entails both the answering & resolving ofcallers
questions and concerns..
 Research or coordinate research efforts for any problems/concerns that
may be outstanding within the system thatare assigned to the CHX & VE
applications.
 Administer the CHX team SharePointwebsite. This would include the
sites content,access for individuals etc...
 Open, updating or close Pac2000 problem tickets for various groups.
 Administer the Daily & Weekly 10:00a.m.Problem Call as required. This
involves running through the previous day’s problems /issues and
assigning “responsibility” of issues to a specific person. Will also create
this report.
 Administer,update various EACO Production reports,e-mails,volume
totals using several Microsofttools ( Word, Excel, Outlook )
Nov, 1999 – Oct 2000 WellsFargo Bank
Operations Manager II
 Managed the day to day operations ofthe Sorter Room of Item
Processing for the Minneapolis Northern Hub.
 Managed the daily workflow, coaching & counseling ofemployees,
tracking of attendance/tardiness,vacation scheduling,performance
reviews of employees,attend weekly and monthly managementand staff
level meetings.
 Other duties were the coverage of the CPCS Technician desk,Sorter
Room Customer Service desk and when needed,acted as a Sorter
Operator on heavy volume or short-staffed production days.

2. Nov, 1998 – Nov, 1999 WellsFargo bank
Work Director II
 Assisted the Sorter Room manager with dayto day duties to include:
Quarterly and yearly appraisals,employee performance data tracking,
employee attendance and tardiness which mayinclude:
performance/attendance warnings etc… monitor incoming and outgoing
work to ensure thatCheck Processing is meeting and exceeding the
needs ofits customers.
 Administered the Business Services Month-End Commercial fine sort
planning.
Projects or Special tasks worked on:
 Implementation ofthe SharePoint2013 conversion..
 Implementation ofthe CD-ROM product to the Check Processing area.
Responsible for the testing of all future accounts. Worked closelywith the
ClientServices and Entry Systems groups to ensure a timely turn around
on testing and to help identify potential problems with accounts.
 Created and implemented a projectto help streamline the Sorter Operator
performance tracking system. This system shortened the time needed to
complete monthlystatistics and created a more definitive standard for
Check Processing as a whole.
 Helped with the implementation ofthe Milwaukee Clearing House
procedures for our TransitDepartment (Jerry Hatzenbuhler).
Education 1988 – 2015
Have taken several courses through AIB ( American Institute of Banking ) All were
completed with passing grades:
 Principles ofBanking.
 ContemporaryEconomics.
 Law and Banking Principles.
 Marketing for Bankers.
 Intro to Microcomputers
Have also completed the following seminars:
 Negotiations,Strategies and Tactics,
 Managing your NorwestCareer,
 Stress Management,
 Fast-startand the Super worker to Supervisor seminars held byNorwest/
WellsFargo.
I have learned how to use the PAC2000 problem ticketsystem. I am able to
access PAC2000 to both create and research problem tickets.
I can also use the “Hip-Link” paging application.
I have also taken Web Based training sessions thatare required by Wells Fargo.
EX: Code of Ethics,Personal Safety etc along with various SharePointonline web
based classes.