Manu Zachariah is seeking a position that provides challenging work and opportunities for growth. He has over 9 years of experience working in payroll and benefits administration. Currently, he is a US Payroll Transition Lead at Eli Research, where he leads a team of 15, guides the payroll process, implements new processes, and ensures quality and compliance. Previously, he was an Experienced Benefits Analyst at Aon Hewitt where he managed benefits processes, resolved issues, identified improvements, and received several awards for his work.

1. Manu Zachariah
Zachariah.manu@gmail.com
Mobile:+91-9990300452
Objective:Seeking an organization where I get to handle responsibilities and challenging
assignments, ensuring dynamic growth in terms of experience, a working environment that
drives and motivates me to work hard, develop myself and bring out the best in me so that
eventually can be an asset to the organization.
Professional Summary
Post Graduate Diploma in Business Administration (PGDBA in Operation) with overall
experience of 9 years.
 Working with Eli Research as US Payroll Transition Lead from April 2015 to till date.
Organisational Experience
 With Eli Research as US Payroll Transition Lead
Responsible for operations division for Payroll:
 Leading team of 15 resources functionally and operationally.
 Creation of Business required documents and Standard operating procedures.
 Resource planning on payroll confirm days.
 Lead for Time and Labor load for Semi-monthly and weekly pay groups employees for client.
 Guiding team to resolve the payroll error during pay confirm days.
 Testing and implementing of new processes for process.
 Creating test plan for new process, uploading them into Paychex and testing them in
different environments.
 Creating defect for IT team if any job fails or found new issue and get it resolved.
 Team Training on new part of process which is transitioned after go live.
 Creating and managing Payroll dash board for Sr. Management.
 Meeting weekly with client regarding to challenges /improvements for Process.
 Quality Ambassador and driving Quality in whole Unit
 Handling Overpayment and Underpayments request from Client.
 Responsible for service delivery for senior management, Ops & IT reporting for the
business.
 Analyzing reports for preparing senior management highlights.
 Continuous improvement in the Process via Automation, Quest and checklists and
documentation.
 Ensuring reporting setup is stable enough to meet challenges of dynamic reporting
environment.

2.  With Aon Hewitt as an Experienced Benefit Analyst in DB(Equivalent to Team
Leader).
Responsibilities:
Aligned to two major clients. Deliver accurate and timely information to all clients and
participants. Identify opportunities for process improvements, with a focus to streamline,
automate, and/or standardize processes. Troubleshoot/resolve workflows/edits. Update
standard operating procedures, and complete other critical activities, such as manual processes
and audits.
 Researches complex participant benefit issues and formulates
resolutions/recommendations by analyzing fact patterns and applying plan provisions
and best practices.
 Manually performs benefit processes and complex calculations that are not automated
including RMD, QDRO and prior plan benefits, requiring plan knowledge, analysis, and
interpretation.
 Taking care of Annuity and Lump sum Payroll for both clients. Conducts system edit
clean up including researching and determining reasons for errors and resolving errors
which may include working directly with client or third party vendor to obtain correct
data/information.
 Analyze and resolve participant/plan administration issues and escalations.
 Responsible for handling different monthly processes like annuities and lump sum
pension payroll, pension reconciliation and different high risk process.
 Identifies and recommends a methodology for completing calculations by referencing
guidelines and best practices and validates recommendation with BOM or BSM for final
approval.
 Provides resolution in accordance with due dates and documents processes and
guidelines.
 Works with the Benefits Operations Manager to recommend process improvements and
coaching and training opportunities that were identified from participant issues,
recurring edits, process delays, and quality problems.
 Handle different audits on both the clients performed throughout the year by internal
and external auditors. Helping them with every possible detail required.
 Generation of monthly reports apart from escalations and follow up with service
providers & vendors.
 Work on Northern Trust website(Trust for the client which I support) to set payments
(New/Retro/off cycle payment), create new accounts, reissue outstanding payments,
Update Withholding Elections, send 1099R form to customer and update EFT
information and Payment Address
Projects Undertaken:
 RMD 2011 & 2012 mandatory payments as defined by IRS.
 Defects analysis and resolution for the entire group effected.
 Non-Qualified payments for every quarter.

3.  High priority and escalated workflows, death workflows and legacy group workflows.
 Training & mentoring onshore and offshore colleagues on different projects.
 Automation of participants from different legacy groups on “Total Benefit
Administrator” (TBA).
Achievements:
 Received TIER 2 award in August 2007, January 2010 & September 2012.
 Received Benefits Master Mind award in October 2011.
 Received Platinum Team award in December 2011.
 Received Benefits Champ award in November 2012
 Received Bravo award in January 2013
 Promoted as Benefits Analyst on August 2009.
 Promoted to an Experienced Benefits Analyst in March 2013.
Academic Credentials
 Post Graduate Diploma in Business Administration (PGDBA in Operation)(2009) from
“Symbiosis University Pune”.
 Graduate in BSc IT(2004) from “Sikkim Manipal University”.
 12th in Science (Maths, Physics, Chemistry& Biology) from Kerala Board.
Personal Details
Father’s Name : Mr. O.M. Zachariah
Date of Birth : 12thSeptember 1983
Sex : Male
Marital Status : Married
Nationality : Indian
Languages Known : English, Hindi & Malayalam
Passport : Available
Hobbies : Net Surfing, Playing Chess,
Date: 21-Apr-16
Manu Zachariah