1. JENNIFER BRITTON
2106 Batson Avenue, Rowland Heights, CA 91748
Home: (626)723-4088 - Cell: (310)597-0486 - SaintMonicaDance@aol.com
PROFESSIONAL SUMMARY
Expert retail sales professional offering eight years experience in retail customer service
and retail management. Focused on exceeding sales goals. Accomplished Assistant Store
Manager with six years of managerial experience in a retail setting. Areas of expertise
include sales, recruiting and people management, as well as eight years experience with
submitting firearm sales paperwork (D.R.O.S), shipping/receiving, Private Party Transfers,
firearm releases, and Safe Handling Demonstrations.
SKILLS
Natural leader
Motivated team player
Personable
Skilled problem solver
Merchandising
POS systems knowledge
Extensive experience with California
compliant firearm sales and paperwork,
including Safe Handling
Demonstrations
WORK HISTORY
01/2008 to 11/2015 1ST ASSISTANT MANAGER
BIG 5 SPORTING GOODS – 2525 E. EL SEGUNDO BLVD. EL SEGUNDO CA
90245
Operated a cash register for cash, check and credit card transactions.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Hired and trained new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the
contents of the cash register, and daily deposits.
Handled all customer relations issues in a gracious manner and in accordance with
company policies.
Welcomed customers into the store and helped them locate items.
Shared best practices for sales and customer service with other team members to help
improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing
customer satisfaction.
Followed merchandising guidelines to present visually appealing displays.
Mentored new sales associates to contribute to the store's positive culture.
Communicated clear expectations and goals to each team member.
Actively pursued personal learning and development opportunities.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Supervised and directed all merchandise and shipment processing.
EDUCATION
2001 High School Diploma:
Valley High School - Las Vegas, NV
CERTIFICATIONS
Firearm Safety Certificate Program DOJ Certified Instructor DOJ C.I. No. 202707
State of California DOJ Certificate of Eligibility C.O.E No. 23007
City of Los Angeles Police Commission Permit Firearm/Ammunition Sales Permit
No. 0002481559-0001-8