The document is a resume for Marina Mancillas applying for a position as a Medical Assistant. It summarizes her qualifications including a Medical Assistant diploma from Everest College and certification as a Phlebotomy Technician. She has over 2 years of clinical experience working in medical offices and hospitals, including positions at San Francisco General Hospital, Native American Health Center, and Kaiser Permanente. Her skills include phlebotomy, medical testing, administrative duties, and fluency in English and Spanish.

1. MARINA MANCILLAS
San Francisco, CA. 94110
marinaflorcanela@yahoo.com. (415)568-0287 - (415)658-7924
OBJETIVE
To obtain a position as a Medical Assistant
HIGHLIGHTS
• Self-motivated professional with 2+ years of Clinical Medical Office experience and 10 years of
customer service
• Completion of Medical Assistant Diploma with focus on medical terminology, clinical and diagnostic
procedures
• Certified Phlebotomy Technician (CPT-1) with an expertise on venipuncture methods and injections
• Ability to communicate effectively in English and Spanish with patients, peers, and the public
• Proficiency in computer programs such Microsoft Office Suite, NextGen, Health Connect, EPIC, LCR,
eCW.
• Knowledgeable as regards to HIPAA and OSHA rules, standards and implementation guidelines
• Performs equally well in a detail-oriented task as well as in situations that call for task completions
under pressure
EDUCATION AND TRAINING
Medical Assistant Diploma 09/2011
Everest College (San Francisco, CA) Achieved Academic Excellence as a 4.0 GPA Student
Certified Phlebotomy Technician (CPT-1) License #CPT-1 57886 07/2012
Bay Area Medical Academy (San Francisco, CA)
CPR & BLS Certified: American Heart Association .HIPAA Certificate
Health Coach
UCSF Department of Family & Community Medicine 02/2014
RELEVANT EXPERIENCE
CROSS COUNTRY Per Diem 01-27-2014
Medical Evaluations Assistant
San Francisco General Hospital San Francisco
General Medicine Clinic – 1M (GMC) and Family Health Center (FHC)
 Under direct supervision of a licensed provider: Assist in the administration and evaluation of
routine medical tests.
 Performing check-in intake and post examination duties.
 Reviewing medical examination procedures with patients, processing patient medical records.
 Performing medical data entry, operating and using medical testing equipment.
 Performing physical screening of patients, assisting the provider performing various physical
examinations and procedures such as phlebotomy, perform tests on patients using equipment
such as Electrocardiography and Pulseoxymeter.
 Administering medical tests and treatments to patients, maintaining proper inventory and stocking
of examinations supplies.
 Providing patient and family instruction in preventative health issues; and performing panel
management tasks.
 Performs related duties as required.
 Operated and uses medical equipment.
 In charge of patients who have been recently hospitalized, post discharge appointments, phone
calls, medications review, and get them into care.

2. Native American Health Center San Francisco, CA. 08/2013
Medical Assistant (Medical Back Office)
• Admit patients and conduct an initial interview, prepare treatment room for the examination, drape
• Check vital signs and record results into the database system, hand instruments and materials to
providers, as directed.
• Sterilize and clean instruments, maintain an accurate up-to-date sterilization inventory.
• Assist practitioner with follow-up, as directed (i.e., call labs for results, taking down refill requests
and getting this information to the provider, etc.)
• Perform blood test, EKG's, visual acuity, urine and hearing tests; record results into the patient
medical record.
• Perform as a Phlebotomist; administer injections, Immunizations to pediatric and adult patients
record results into the database system.
• File lab reports accurately and timely, assist in processing subspecialty referrals and arranging
consult appointments for patients.
• Schedule patient appointments and work at the front desk and back office medical laboratory.
• Performs data entry into i2iTracks, NextGen EHR/database systems.
• Work extremely well under pressure, meet multiple and sometime competing deadline.
EVS Aide: Kaiser Permanente (San Francisco, CA. 05/2012 to 06/2013
 Following Infection Control Policies, in charge of disinfecting and cleaning the Medical Center
 Provided safe and comfortable environment for patients, visitors and employees
 With closely with Nurses and MDs, helping patient recover.
RELEVANT/ OTHER EXPERIENCE
Administrative Volunteer Kaiser Permanente San Francisco, CA 12/2010 to 07/2012
 Greeted patients, anticipated the patients’ needs, took proactive steps to meet those needs
 Provided administrative support to Reception Desk, by providing schedule appointments and
directing members to the Doctors Office.
 Provided assistance to monolingual Spanish speaking members.
Phlebotomy Extern Kaiser Permanente (San Francisco, CA) 07/2012
 Executed phlebotomy, including venipunctures and finger sticks, and prepared specimens for
laboratory processing
 Disposed of blood, tissue and contaminated sharps, in accordance with OSHA laws, standards,
and policies
Medical Assistant Extern Kaiser Permanente (San Francisco, CA) 08/2011 to 09/2011
 Maintained patient examination rooms, sterilized instruments, roomed patients and prepped
patients for procedures
 Triaged patients, including obtaining vital statistics and charted pertinent medical information
 Provided assistance to medical staff with minor surgeries and special procedures
 Maintained department quality assurance, establishing effective relationships with patients, peers,
and the public
 Entered patient information into electronic databases with strict adherence to HIPAA rules and
standards
 Provided administrative support by registering patients, ensuring accurate prioritization,
answering phones, and scheduling appointments, completing forms as necessary, and reviewing
medical files for completeness.