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JAMES ARAUJO
JAMESARAUJO_PZ@HOTMAIL.COM
OBJECTIVE:
To secure a marketing job with a professional company, allowing me to create customer value, loyalty, satisfaction, and
retention.
Stetson University, Deland, Florida
Bachelor ofBusiness Administration Dec 2013
Major: Marketing
Minor: Political Science
GPA: 3.13
Fluent in English, Portuguese, and Spanish
PROFESSIONAL EXPERIENCE:
Brasifort - Human Resources
June 2015 - Current
Campina Grande, Brasil
• Organize payments for company’s employees;
• Fix any employee’s issue with the contractor or our company;
• Resolve any internal conflict it may arise within the office;
Booking.com - Customer Service March 2015 - May 2015
Orlando, FL
• Answer any incoming questions from customers (system, reservations, etc.)
• Manage relationships with hotels by providing high levels of customer service and account management support;
• Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving
the problem through the most effective means possible;
• Provide guidance to hotels in utilizing and optimizing our systems;
Udi’s Gluten Free - Marketing Intern July 2011 - Dec 2012
Stetson University, Deland, FL
• Create and organize a university affiliated organization devoted to living a healthy diet and lifestyle.
• Develop a marketing program to induce awareness of and membership in the organization.
• Organize campus events including but not limited to information sessions, informational handouts, product tastings,
cooking demonstrations, product giveaways, etc.
CONGRESSES & FORUMS
FLORIDA STUDENT LEADERSHIP ON FAITH & VALUES WITH SENATOR BILL NELSON MARCH 2010
AMERICAN MARKETING ASSOCIATION HEAT UP YOUR CAREER CONGRESS
LEADERSHIP ROLES & ORGANIZATIONS:
American Marketing Association, President Aug. 2010 - Dec. 2012
Student Government Association, Senator and Campus Life Committee Chairman Aug. 2009 – Aug.
2010
AWARDS AND HONORS:
Expert Rating in Marketing Management January 20, 2007
Recipient ofHatter Award May 2009-2011
Orlando Business Journal First Honors Award March 27, 2009

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_James Araujo Work Resume

  • 1. JAMES ARAUJO JAMESARAUJO_PZ@HOTMAIL.COM OBJECTIVE: To secure a marketing job with a professional company, allowing me to create customer value, loyalty, satisfaction, and retention. Stetson University, Deland, Florida Bachelor ofBusiness Administration Dec 2013 Major: Marketing Minor: Political Science GPA: 3.13 Fluent in English, Portuguese, and Spanish PROFESSIONAL EXPERIENCE: Brasifort - Human Resources June 2015 - Current Campina Grande, Brasil • Organize payments for company’s employees; • Fix any employee’s issue with the contractor or our company; • Resolve any internal conflict it may arise within the office; Booking.com - Customer Service March 2015 - May 2015 Orlando, FL • Answer any incoming questions from customers (system, reservations, etc.) • Manage relationships with hotels by providing high levels of customer service and account management support; • Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible; • Provide guidance to hotels in utilizing and optimizing our systems; Udi’s Gluten Free - Marketing Intern July 2011 - Dec 2012 Stetson University, Deland, FL • Create and organize a university affiliated organization devoted to living a healthy diet and lifestyle. • Develop a marketing program to induce awareness of and membership in the organization. • Organize campus events including but not limited to information sessions, informational handouts, product tastings, cooking demonstrations, product giveaways, etc. CONGRESSES & FORUMS FLORIDA STUDENT LEADERSHIP ON FAITH & VALUES WITH SENATOR BILL NELSON MARCH 2010 AMERICAN MARKETING ASSOCIATION HEAT UP YOUR CAREER CONGRESS LEADERSHIP ROLES & ORGANIZATIONS: American Marketing Association, President Aug. 2010 - Dec. 2012 Student Government Association, Senator and Campus Life Committee Chairman Aug. 2009 – Aug. 2010 AWARDS AND HONORS: Expert Rating in Marketing Management January 20, 2007 Recipient ofHatter Award May 2009-2011 Orlando Business Journal First Honors Award March 27, 2009