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JAIME-LYN JORGENSEN
4327 Wagman St, Oak Forest, IL 60452
Cell: 708-738-0571
jaimejorgensen76@gmail.com
SUMMARY
Dependable and driven Customer Service Manager in fast paced environment that is consistently evolving and adapting
to serve our customers needs and wants looking to make a career change.
HIGHLIGHTS
Self-starter Active listening skills
Organizational skills Adaptive team player
Attention to detail Effective multi-tasker
Time management Team management
ACCOMPLISHMENTS
Elected to oversee the Front End team during store remodel
Under projected bag cost by .01%
Raised $20,000 two years in a row for Holiday Dinners Program by motivating team members which boosted
sales
EXPERIENCE
JEWEL FOOD STORE
Front End Customer Service Manager 05/2013 to Current
Leading and managing the Front End Customer Service department with 50+ team members in multiple locations
Overseeing daily cash over/shorts
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site
customer service team members
Customer Service functions include problem resolution, customer concerns, selling of products and services
Forecast and schedule to a labor budget while keeping in mind union regulations
Weekly payroll reporting
Hiring and training/coaching of new and current front end team members on current policies and procedures
Visual labor management, team member time and attendance, and human resources at store level
Prioritization and delegation of daily responsibilities throughout the department
Assisting the store director and department managers with daily operations/tasks to drive profits
Assistant Front End Customer Service Manager 09/1999 to 05/2013
Worked closely with the Front End Service Manager in daily operations of the Customer Service Department
Directed and supervised employees reconciling cash receipts and deposits
Supervised 25 employees per shift
Praised by management for being a fast and efficient worker, requiring little supervision
Trained staff to deliver outstanding customer service
Ordering front end supplies, working with a supply budget
3rd Person/Bookkeeper 10/1997 to 09/1999
Handled cash and deposits using the proper accounting procedures and documentation
Entered weekly sales and customer count sheets for review by management
Processed payroll, electronic deposits and employee pay adjustments
Researched and resolved cash disputes with tact and efficiency
Prevented store losses using awareness, attention to detail and integrity
Worked as a team member performing cashier duties, product assistance and cleaning
Performed store opening duties, including counting cash drawers and checking all equipment for proper
functioning
Cashier/Service Clerk 05/1993 to 10/1997

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Jaime-Lyn Jorgensen Resume 1

  • 1. JAIME-LYN JORGENSEN 4327 Wagman St, Oak Forest, IL 60452 Cell: 708-738-0571 jaimejorgensen76@gmail.com SUMMARY Dependable and driven Customer Service Manager in fast paced environment that is consistently evolving and adapting to serve our customers needs and wants looking to make a career change. HIGHLIGHTS Self-starter Active listening skills Organizational skills Adaptive team player Attention to detail Effective multi-tasker Time management Team management ACCOMPLISHMENTS Elected to oversee the Front End team during store remodel Under projected bag cost by .01% Raised $20,000 two years in a row for Holiday Dinners Program by motivating team members which boosted sales EXPERIENCE JEWEL FOOD STORE Front End Customer Service Manager 05/2013 to Current Leading and managing the Front End Customer Service department with 50+ team members in multiple locations Overseeing daily cash over/shorts Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service team members Customer Service functions include problem resolution, customer concerns, selling of products and services Forecast and schedule to a labor budget while keeping in mind union regulations Weekly payroll reporting Hiring and training/coaching of new and current front end team members on current policies and procedures Visual labor management, team member time and attendance, and human resources at store level Prioritization and delegation of daily responsibilities throughout the department Assisting the store director and department managers with daily operations/tasks to drive profits Assistant Front End Customer Service Manager 09/1999 to 05/2013 Worked closely with the Front End Service Manager in daily operations of the Customer Service Department Directed and supervised employees reconciling cash receipts and deposits Supervised 25 employees per shift Praised by management for being a fast and efficient worker, requiring little supervision Trained staff to deliver outstanding customer service Ordering front end supplies, working with a supply budget 3rd Person/Bookkeeper 10/1997 to 09/1999 Handled cash and deposits using the proper accounting procedures and documentation Entered weekly sales and customer count sheets for review by management Processed payroll, electronic deposits and employee pay adjustments Researched and resolved cash disputes with tact and efficiency Prevented store losses using awareness, attention to detail and integrity Worked as a team member performing cashier duties, product assistance and cleaning Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning Cashier/Service Clerk 05/1993 to 10/1997